Written on: 12/10/2013
The booking staff were superb. The West Coast Discovery tour for which we opted for an additional 4 nights in Honolulu, was hectic but worth doing if you want to see as much as possible in a relatively short time. It was very well organised, the Tour Director and coach driver were very professional, skilful, efficient and friendly. The hotels were all 4 star standard but the accommodation ranged from outstanding to mediocre. The tour was on a room only basis but food was usually available either in or very close to the hotel. Having to leave each hotel by 8am proved very tiring and the coach itself could have been better. There seemed to be less space between the seats on the right hand side than the left. The optional tours were very good and for the number of places visited and the amount of things we saw and did, our tour offered excellent value for money. We particularly enjoyed the optional tours of Monument Valley conducted by the wonderful Navajo Indian guides. Our only real complaint was regarding the return flight from Honolulu to LAX with American Airlines. They were unhelpful at the check in, causing us great inconvenience and once on board we found ourselves sharing seating with a very obese and aggressive passenger whose behaviour the flight attendants refused to address. We have made a formal written complaint to them but Tropical Sky are such a good company to deal with that perhaps they might want to review the airline they use for this route in future. Many thanks Tropical Sky for an otherwise great, well organised holiday.
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