Written on: 09/07/2013
Booked this holiday on the assumption that we would be getting at least something near to the website showed. THIS WAS NOT THE CASE!
Excellent service from Tropical Sky prior to the holiday,HotelBeds in Florida -staff very unhelpful. Villa/House in Kissimmee was in a residential "RUN DOWN" area.The house itself was very outdated and needed a lot of work doing on it. However it was very clean but nothing like what was advertised on the website or described to us by the agent.Lots of of Attention to Detail needed doing.Upon arrival we had 5 rubbish bags left in the garage from the previous family, the smell was horrific and there were cockroaches everywhere in the garage. Broken curtain rail hanging from off the wall, 10 light bulbs blown, the patio door was very stiff. Overall, we were disappointed with the accommodation!
If Tropical Sky are advertising this as like shown on their website, then should at least make sure that the houses are all of the same standard.
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