This company is the best and super reliable to travel to several or multiple countries in Europe, It offers you a lot of optional choices for both transportation, hotels and activities to take part of. I do recommend this company 100%.

Family of five, finishing trip to Italy, and had a wonderful time. All of the accommodations exceeded our expectations and most included a nice breakfast and were a whole apartment or guest house flat. The price was excellent. We changed a train and used chat function and it was easy to chat with a live agent and get it changed. They sent us a packet of all of our vouchers to print before departure and it all worked out seemlessly. We did our own tours but did air, trains and rooms through them. Excellent! Would definitely recommend them. We are going to try them again for Egypt in January.

Let me start by saying I've booked multiple vacations, including my honeymoon, using TripMasters. The savings and convenience of multi-city trips are great, until the second something goes wrong. I was on a trip to Italy when my grandma passed away and I had to re-route my flights to Poland to attend her services. Because I booked through TripMasters, I was not able to do so directly through the airline but had to work through TripMasters. They made this an absolute nightmare. I had to prove the death of my grandmother, get her death certificate translated to English because they could not accept the Polish one (and this is an international travel agency?!). On top of this, I had to pay incremental $350 per ticket to change my flights, and was only able to select routes on specific airlines due to TripMasters agreement with these airlines- making the travel back a nightmare with a 7 hour layover. TripMasters claimed the hotel that I was no longer staying in due to my trip being cut short was unrefundable, despite my pleas for them to request an exception due to a death. I emailed the hotel myself and they immediately agreed to a refund, which I had to then forward to TripMasters as proof- clearly showing they were trying to keep my money and blaming the hotel. On top of this, TripMasters refuses to share the breakdown with you of how much you pay for each part of your trip, making it impossible to know what you are owed in refunds. To make matters worse, my husband got COVID on the trip and had to delay his return back to the US. After a month of chasing a refund for an entirely un-used flight, TripMasters refunded us $53. For a flight from Warsaw to Newark, claiming that we "partially used" the trip therefore this was the best the airline could do. Please, save yourself the money and pain and book direct through airlines. Any decent supplier will work with you to issue a refund or at the very least a credit under these circumstances, but TripMasters hides the true amounts you spend, blames their suppliers for not issuing money you are owed, and is completely inhumane during difficult circumstances. Will never, ever, ever be using them again.

I booked first time with Tripmasters . The agent is no good at all. We took 5 cities in Spain. We had hotel room’s problems in Cordoba & Granada .we got very small rooms with no air-conditioned working /no place to keep our 3 bags. Hotel turned on heat on night time & we were sweating in room. I went front desk to change room, but instead told me they got very less money for my booking & cannot help. We sleep 2 nights in each city (total 4) without air-conditioned. They told 3-4 star hotels but reality not even 1 or zero stars. I called tripmasters after came back to get me compensation for inconvenience. Instead helping the agent telling that it was preplanned to get refund. She was rude & unprofessional / hangs up my phone call. Also airline broke my luggage on Madrid. I did complaint to Iberia Airline. As per them booking was done via travel agent so contact for baggage claim. Also they refuse to give my travel insurance cancelation amount & when I filed dispute with my credit card company they refund. They will not get my booking any more also will tell to stay away this Tripmasters. Everything was overpriced including hotels .which is very cheap when checked personally. They take more money & pay less also they do not give customer relation number. AVOID THIS TRIPMASTERS & YOU WILL SAVE MORE. This company has Zero star.

Had booked my flight with hotel with TripMasters, And there was a flight change in our inbound leg and TripMasters gave us a horrible time changing the flights. They did not help us at all changing the flights, even though the Airlines was ready to change due to Pandemic situation and since they had cancelled some flights. TripMasters are horrible do not waste your money and time with them.

In Feb 2020 booked a trip to Poland and France Included air fair, hotels and train from Poland to Paris. Air tickets were canceled by airline. Borders were closed by Poland and France. We have spoken with Trip Masters on numerous occasion and have been told Hotels and Air France have not refunded fares. My family members booked a similar trip through Liberty Travel and have had all fares refunded. It would appear that Trip Masters is trying to stonewall their customers by holding refunds and blaming their vendors and agents.

Tripmasters changed our flight itinerary 3 times after we booked our package to Spain. Each time they blamed it on the airlines and would not not take responsibility for the burdensome changes. Nor would they help us over the phone or by email with any kind of compensation for our inconvenience. Our flight from Madrid to Barcelona took 13 hours from hotel room to hotel room, with a connection through London. Yes I know, what?? We left our hotel in Madrid at 7 am, and arrived at our hotel in Barcelona at 9 pm, 13 hours later. Thanks for a miserable trip TripMasters!

Very disappointed in this company's service. I was booked in a bed and breakfast with no hot water. This is completely unacceptable. Trip Masters is providing customers with accommodations that do not have basic amenities such as hot water. Avoid this company at all costs.

Very disappointed in this company's service. I was booked in a bed and breakfast with no hot water. This is completely unacceptable. Trip Masters is providing customers with accommodations that do not have basic amenities such as hot water. Avoid this company at all costs.

Can't even give them one star. My husband and I booked with tripmasters in March and when it came time to go on our trip, I was denied boarding because my passport expired in 3 months, or within 90 days of return. Tell me why tripmasters accepted my payment information along with my passport information, including my expiration date, if I couldn't even go on the trip! What has ensued since has been pathetic to say the least. A representative who works at TripMaster, informed me that her supervisors were to be in The next day at 10 am. I called and was informed that neither of them would be in to work until Tuesday, in which case they would call me right away. I was told on Saturday when I called, that I "misheard" because neither of them were in until Tuesday. Here's the first account of where tripmasters insistently blamed us. It wasn't until a three way call that she clarified and said "she forgot it was Friday." How convenient of her to forget! Fast forward to Tuesday (no call from Tripmasters), Wednesday (no call from Tripmasters) Thursday, when my husband called to finally speak to Wara where she informed us that there was nothing she could do and that she would not pass our call to her supervisor (interesting customer service coming from a customer service representative). Wara also admitted on the call that this has happened to many customers before! She even suggested that we rebook! Wow! With what money Wara? The money you already cashed from the trip we couldn't go on? Disgraceful. I will never work with this company again. They blame the customer and insist there is nothing they can do. Zero stars.

I booked a trip to Australia and locked in the price only to get an email the next day saying the airline raised its price the next day. I wad also misquoted travel insurance price. Total cost to try to rip me off 1026.04. I tried to cancel the trip as I did not approve the final credit card transaction but they charged the card and am still fighting for my refund.

I just returned from my trip to London and Paris for a great price that I couldn't find anywhere else(I did a lot of searching). The website also made it easy to customize the flights and hotel choices. We had a wonderful trip with no glitches. We were kept informed with email reminders and given all forms to print out. Their mobile app is also easy to use and very helpful. I have already recommended Tripmasters to my family and friends and we look forward to using them again.

After enjoying 3 economically great vacations, I would recommend trip masters, and already have to all of my co-workers, family, and others. The flights are well structured, locations of hotels great, easy to book, and great value. However, after recently booking a trip and expected to leave in less than a week, our trip was cancelled by them. The trip was booked a little over one week out and on a weekend, Saturday. We were delighted to be able to book with ease and great price. We were given a booking number, flight schedules, hotels and dates which we printed out. That weekend was spent researching surroundings, day trips, and places to eat. PLEASE, PLEASE, PLEASE CHECK YOUR EMAIL!!!!!! We work long shifts, and the next two days were work, sleep, and sweet dreams of our planned time together and trip. After checking my email on Wed. morning, my day off. I was disheartened to find that our trip had been cancelled on Tuesday evening @ 410pm. Our trip was cancelled after more than 48 hour out. Trip masters had attempted to email Mon. @ 6pm and Tue 11am, with also a message to phone at that time. I worked both those days 7a-7p. They gave us less than 24 hours to reschedule hotel, due to overbooking. Surely this was a mistake, so after calling Trip master found this to be true. They had cancelled our trip due to overbooking at both hotels. We found there was availability at these hotel online, but still our trip was cancelled due to overbooked. They explained they don't work weekends, and didn't have any more spots with their company. That is probably how they can offer such great rates. Trip masters did make an effort with a higher price, locations of not our interest, and dates outside of our scheduled vacation time. Yes, I would book with them again, even through this great disappointment. However, I would check my email and phone every day, as changes can be made. I would also make sure in addition to a booking number, that I would have a reservation number, which wasn't known about then.

WE BOOKED A VACATION WITH THIS COMPANY FOR $8600. ONCE THEY CHARGED MY CARD, THEY ALTERED MY SCHEDULE TO A DIFFERENT FLIGHT WITHOUT OUR CONSENT WHICH WE COULD NOT DO. WE COMMUNICATED WITH THEM TELLING THEM THIS NEW TIME WAS NOT WHAT WE SIGNED UP FOR AND THUS WE WOULD LIKE OUR MONEY BACK. THE ANSWER WE RECEIVED FROM THE SUPERVISOR OF THE OPERATION WAS "TOO BAD" STAY AWAY FROM THIS NO GOOD COMPANY. DO NOT BE FOOLED BY THE SELF MADE 4 AND 5 STAR REVIEWS.

I planned a multi destinations trip to Europe through Tripmasters and had nothing but a wonderful experience. The transportations from the airports to the hotels were always on time and pleasant.Our plain and train travels were smooth and without any problems. All the hotels that we stayed at were at great locations with friendly and helpful staff, free Wifi and included breakfast. Tripmasters made it easy for me to plan this family vacation and we enjoyed our trip and recommend Tripmasters for planning your vacations.

We went to this site as first caravan tourers......and I have got to say the site it self was more than we expected we couldn't fault the facilities at all ...the toilet and shower block was immaculate ... the on-site manager of the touring site could not have been more helpful nothing was to much trouble for him ..he helped us to set up gave us very sound advice and was always on hand if needed ....we met some wonderful people there and we will certainly be going back ....Very friendly staff in the entertainment building with loads going on ....thank you so much for a great break shame we couldn't have stayed longer but we will be back Very soon ....would highly recommend this site to everyone

We booked a trip to Italy with Trip Masters and they were wonderfully supportive throughout the process. We read everything closely and followed everything the way they instructed and bought the trip. However, my husband came down with pneumonia around 2 weeks previous and could not recover before departing, so we had to cancel the whole thing. Trip Masters was outstanding! They worked hard to review our case and refund everything back to us in increments (whenever they received refund money from their affiliates they credited it to us right away), and what little they could not refund, Travel Insured International covered and reimbursed us. We are grateful for the professionalism in both companies, respect of their customers, and dedication to our agreement. Thank you Trip Masters and Travel Insured International!

Tripmasters.com and Solar tours is the worst travel co I have ever dealt with. Not only do you get someone in the Philippians when you call customer service they give you the run around when you ask for supervisor. I booked a flight to Europe through them. They select the connecting flights based on your selected departure time. They offer an airline in my home town ( which happens to be be a very larger 2 busiest in the US) and this airline has NO COUNTER to even check in and I cant check in online cause Brussels airline doesn't allow it since it was booked through travel co. I get a flight out of home town to Washington and have an hour to deboard and get checked in to a INTERNATIONAL flight. I called airline and they said I must check in at second airport . Less than an hour to get off plane find gate and check in for international flight isn't acceptable. They are complete idiots and wont rectify this and I was told I needed to pay $350 to change this. I will never say one good thing about this company to anyone I know and meet while I travel . They take your money and screw you over. This co is based out of Maryland. I paid by credit card and a week and half later I get fraud on my account from Maryland. Charged to a hotel cant get supervisor in USA to help. This company should be shut down.

The hotels, transfers, tours, and all associated with TripMasters was superb! For the money we paid, we were impressed with our amenities. Unfortunately we had a costly mistake and missed a connecting flight in Japan. Mark was wonderful in assisting us as much as he could, as he talked directly with Delta Airlines and Japan Airlines to work out a solution. Although Japan Airlines showed no interest in trying to create a solution for our dilemma and caused an even bigger headache, Mark did as much as he could to minimize the damage and attempted to negotiate on our behalf. He even submitted a compliant to the airline for their terrible customer service, on our behalf. We appreciated his patience, diligence, and efforts to salvage as much of our trip as possible. Needless to say, our trip was one that we'll never forget, some good and some bad, but at least we had a travel rep that was available to provide us with much needed assistance. The next time we travel, we will look for deals with TripMasters. We'll just know to stay away from any flights dealing with Japan Airlines (they are some terrible, rude, and insensitive people).