Traveloka Reviews - www.traveloka.com

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Latest Reviews

★★★★★

“Satisfied client here!”

Written on: 22/07/2017 by hlGill136 (1 review written)

I'm amazed with the negative reviews, or am I lucky to encounter great agents? Did not had trouble with the online booking at all. I got confused with the payment twice haha. (Bec of the codes etc) First booking was last March this year and today. Really appreciate agents efforts. But what I like the most is that I'm having trouble because of my own mistakes and I felt their sincerity to help. Great job guys! Kudos!… Read Full Review

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★☆☆☆☆

“Worst Customer Service and Misleading Terms & Conditions”

Written on: 09/06/2017

I booked a round trip ticket for my family to Boracay for 12,205Php to celebrate my husband's birthday. It was a Philippine Airlines Ticket which says "Refundable". A day before our trip, we had to cancel the flights because my son had a medical condition which would hinder him to travel. Trusting that we had a 'Refundable"ticket, I went ahead and processed the cancellation and refund application. Though I found it very odd that there were no fare rules shown on traveloka's website, I still… Read Full Review

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★☆☆☆☆

“Worst customer service worst service”

Written on: 29/05/2017 by Precyd (1 review written)

Booked using traveloka. Was very disappointed. Customer service at its finest DISRESPECTFUL. They do not know anything about your booking. They would not assist you in any way. Book with KIWI.COM INSTEAD AND NOT WITH THIS COMPANY!!!!! They are not in any way helpful. Bad service! I even remove the app on my cp… Read Full Review

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★★☆☆☆

“WRONG INFO”

Written on: 17/05/2017 by Hunterqk189 (1 review written)

I booked a hotel ( M HOTEL MANILA ), the app's says it has SWIMMING POOL AND PARKING but they don't have. Please correct the info… Read Full Review

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★☆☆☆☆

“Website is a Sham”

Written on: 26/04/2017 by Howe65 (1 review written)

1. Made a reservation SIN/VTE via BKK 3RD 23/4/2017 on TG and return leg VTE/SIN on VN via HAN on 25/4/2017 with "Refundable" status on both legs. 2. My meeting schedule was changed so I cancelled the trip and requested for the refund. Request was confirmed approved via email on 22/4/2017. 3. 3 Emails received from Traveloka on 23/4/2017 saying no refund was payable as cancellation is higher than the refund. 4. I refuted the emails and demanded my rights to be addressed or subject… Read Full Review

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★☆☆☆☆

“Extremely unsatisfied with the Customer Service ”

Written on: 09/04/2017 by 341Austin (1 review written)

Purchased my flight wrongly and unable to get refund (I had spoken with a few CS - some of them said I could get refund some of them said its not applicable) and it had me waste so much time trying to call them for refund/rescheduling my flight. They could not liase with the airline to give me a cheaper fee. The fee for reschedule is actually higher than buying the whole new ticket! I have been a loyal customer for 3 years but now it has gone terrible, and I will never use Traveloka… Read Full Review

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★☆☆☆☆

“Unfair Trading Practice”

Written on: 05/04/2017 by palead (1 review written)

Traveloka is guilty of selling under false pretenses. My wife booked a return Air Asia flight for two passengers from Denpasar to Singapore on 5th April 2017 (Dep 10 Apr ret 16th Apr). The total price shown throughout the transaction was just over IDR 4.000.000. However after the payment online was processed, the bank informed us that the actual cost exceeded the stated price by over 2 million rupiah. And the e-ticket that was sent via messenger contained no price details. Traveloka quotes a… Read Full Review

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★☆☆☆☆

“Horrible.. Just horrible experience..”

Written on: 21/03/2017 by qrPotter326 (1 review written)

First the app began stating that the payment DIDN'T go through. I checked my info and rechecked it, tried again a total of 4 times. To my surprise it still said that the payment didn't go through. However, my bankstatement disagreed. It had a total of 4 withdrawals from my account from Traveloka. Yet I have 0 tickets. When I contacted their customerservice about this they said that I shouldn't worry because they haven't taken any money from me. I reply to this by asking why my bankstatement… Read Full Review

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★☆☆☆☆

“just because I'm cheap”

Written on: 17/03/2017 by fpCleveland151 (1 review written)

decided to try this site as it's being recommended by a friend to find a cheap domestic flight. I did find a cheap flight from Bandung to Lombok, and things went smoothly until I arrived in the payment page. I chose credit card payment method since I booked from abroad and have no local bank accounts. Firstly it did not accept a dot (.) character in the name field. This was already a bit alarming as I do have dots in my card. But with all good faith I continued the process. Then after multiple… Read Full Review

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★☆☆☆☆

“No refund or customer care even with a death certificat”

Written on: 12/03/2017 by Brooks222 (1 review written)

My dad passed away on February 20. I had booked 5 pax hotel and flights for our Team Outing to Jakarta that same day. Which of course we had to cancel. I straight sent an email to Traveloka to inform them. The answer I got back? No refund if cancelation is made after 18 Feb!! How could anybody know when your dad is going to pass away? Or you can process your refund directly to AirAsia and your hotel. Traveloka I paid for hotel and flights. Which makes them the agent. So why should I contact… Read Full Review

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★☆☆☆☆

“Frustrating, just frustrating”

Written on: 10/03/2017 by balibule (1 review written)

Online experience was smooth until payment and then customer service. Upon payment, I tried to use my credit card...I got an authorization code from my bank, I entered it, then Traveloka responded with "Unsuccessful. Try another payment type." But the charge was made to my bank. I called my bank (in America) and they said everything was fine on their end as the charge was allowed. I called Traveloka three times with no resolution. They kept telling me to transfer money instead, then always… Read Full Review

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Black_Coffee's Response to balibule's Review

Written on: 17/03/2017

I should've read your comment before hand. Same thing happened to me today. I called their CS and it went through, probably because I do speak Indonesian. Spoke to the CS agent, but it's just like talking to a "robot". Like this agent's just reading a script on how to response.
Am wondering if you did get your money back or not.

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Balibule's reply to Black_Coffee's Comment

Written on: 17/03/2017

Yes, it disappeared off my credit card, just as they said it would. I had no issues at check in for my flights. Hope all goes well for you.

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★★☆☆☆

“Be carefull to process payment when you book a flight...”

Written on: 09/03/2017

I booked a return flight tickets from Lombok - KL - Lombok on March 09th, 2017. Price was shown IDR 769.000 and KL- Lombok 1.369.000 more less, however when you continued to procced the payment, they calculated 2 million something plus if any luggage included add cost IDR180.000x 2 and in total supposed to be 2.360.000 more less BUT at the payment proccess the price on the bottom was IDR2.725.000?????????...so they put a price on the page just to attract at the beginning… Read Full Review

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★★☆☆☆

“bad service rude call centre not helpful support team...”

Written on: 06/02/2017 by grant62 (1 review written)

Very very bad company they are not what they what they claim to be i have had bad exprience from start to finish if your booking hotels be very warned they take your money but have never seen the hotels they sell you i had the distaste of this first hand with the bisma sari hotel ulbud on 1/2/2017 what this company sold me was a complete lie and they take no care or will not refund your money after they are well aware they are responsible for what they sell you and when you complian it falls… Read Full Review

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★☆☆☆☆

“Avoid at any cost”

Written on: 03/02/2017 by 1966Yates (1 review written)

Book my hotel and tickets through traveloka on one week holiday. Consistently bad experience. Hotel in Kuala Lumpur required deposit which was not mentioned during booking. Cash only. Arriving at midnight it took over an hour until I found ATM and check in. Hotel in Bangkok same story also not mentioned during booking. Beside I request smoking room based on information that hotel have smoking room. All facility is not smoking however. Request assistance as my flight was rescheduled… Read Full Review

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★☆☆☆☆

“No E-ticket”

Written on: 08/01/2017 by 333Martinez (1 review written)

I got no e-ticket after booking a flight for Php5k Manila to Bacolod. So much of a hassle… Read Full Review

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★☆☆☆☆

“No E ticket”

Written on: 04/01/2017 by RowanWelsh102 (1 review written)

Never got e ticket! Booked a MNL to HKG flight with card. They took my money but as of this typing, no e ticket after 3 hrs. Who is the clowns who are working at their centers. If it's where I think it is ( Manila), I will go to the center and douse out the cigarettes of the agents who take 30 min smoke breaks and forget what they were working on. :( … Read Full Review

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★★☆☆☆

“need better IT payment system and live support”

Written on: 16/09/2016 by uwHale319 (1 review written)

book flight ticket Airasia Jakarta-Jogjakarta using citibank credit card. Final payment said that the booking was failed but the credit card was charged. Contacted the live support, the first live support person somehow get disconnected somehow during the middle of conversation, and then I got connected with the second one. She said that my payment to traveloka was failed and need me to contacted the citibank, and citibank said that the payment was successful. The second live support was very… Read Full Review

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★☆☆☆☆

“If theres 0 star I would choose that rather”

Written on: 11/09/2016 by SanaaSimpson412 (1 review written)

I booked a clients friend from Traveloka since they have the, "cheapest rate of this specific hotel". The guest plans to extend and wanrs to go through us since theres a wedding coming. We use traveloka for the Hotel Extension. The day before the big problem we have been in touch with the CS here in the PH because of the app abd website issue weve been exp. Payment is not pushing through + when you go to the payment stage a pop up occur stating your booking is expired even though you just got… Read Full Review

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★☆☆☆☆

“Incompetent and dishonest ”

Written on: 05/08/2016 by Porter182 (1 review written)

Worst customer service experience I have ever had. Do not use this company if you are not indonesian, they will lie to you and cheat you. After a terrible experience with them and a huge inconvenience they caused their solution was to offer a $15 voucher. I had booked over 15 flights with them in the last year but will never use this service again!… Read Full Review

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★☆☆☆☆

“four transactions failed!”

Written on: 18/07/2016 by Perkinsei394 (1 review written)

i tried to purchase tickets but you cant pay using credit card, foreign credit card and local debit card ! customer service is good but its worthless if your payment system is so bad and cant allow you to do online payment ! whats the use of this site if you cant purchase online ???!!! dont use it !!!… Read Full Review

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Diana001's Comment

Written on: 03/08/2016

That's happened too to my husband credit card. They blocked suddenly and share to others travel online. The Supervisor was hiding and not give solutions instead ask $15 again if we want their help. Traveloka is a big Travel online Mafia !!!

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Summer Sun 2017 - Mark Warner