Traveloka Reviews - www.traveloka.com

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Latest Reviews

★☆☆☆☆

“Incompetent and dishonest ”

Written on: 05/08/2016 by Porter182 (1 review written)

Worst customer service experience I have ever had. Do not use this company if you are not indonesian, they will lie to you and cheat you. After a terrible experience with them and a huge inconvenience they caused their solution was to offer a $15 voucher. I had booked over 15 flights with them in the last year but will never use this service again!… Read Full Review

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★☆☆☆☆

“four transactions failed!”

Written on: 18/07/2016 by Perkinsei394 (1 review written)

i tried to purchase tickets but you cant pay using credit card, foreign credit card and local debit card ! customer service is good but its worthless if your payment system is so bad and cant allow you to do online payment ! whats the use of this site if you cant purchase online ???!!! dont use it !!!… Read Full Review

Diana001's Comment

Written on: 03/08/2016

That's happened too to my husband credit card. They blocked suddenly and share to others travel online. The Supervisor was hiding and not give solutions instead ask $15 again if we want their help. Traveloka is a big Travel online Mafia !!!

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★★★★★

“Excellent service”

Written on: 07/01/2016 by Matchahari (1 review written)

I bought a Sense hotel non exchangeable, non refundable voucher for my parents from Traveloka but mistakenly chosen Sense Sunset Seminyak instead of its sister, Sense Seminyak jalan Kayu Jati. I called the hotel and the reservation girl, was really understanding and acommodative. As per her advice I contacted Traveloka and within seconds they responded and without hesitations refund my money back. Excellent commitment and exceptional service. Can't get better than that. Well done. Terimakasih… Read Full Review

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★☆☆☆☆

“Traveloka unable to process 'foreign' credit cards”

Written on: 17/10/2015

First time attempt to use Traveloka. All good through the booking process, actually quite smooth and streamlined) but the (Visa) credit card transaction failed (multiple times). I tried a different credit card with the same result. Tried six hours later, tried next day... same result. I spent one hour on chat with Traveloka and the 'service representative' could not explain the problem in either English or Bahasa Indonesia. She simply kept saying to try again. SO I tried again, with the same… Read Full Review

Yogikenzie's Comment

Written on: 19/11/2015

Did traveloka refund ur card?? Because this same thing just happened to me and now my account is drained from all the attempts of buying the ticket!

Thanks

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Jokar-1's Comment

Written on: 24/11/2015

No the transactions were approved by the bank, but were not processed by Traveloka, so no money was actually taken from my account. Good luck with getting your refund - your credit card provider should cover you.

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Rjstuart's Comment

Written on: 19/05/2016

i just about to buy flight tickets from this traveloka website. But im afraid if the things that happened to you happen to me too. Yesterday i spoke to the service representative and according to him for malaysia they only accept two method of payments which is by using credit card and maybank2u online banking. Do you think its possible to be happen the same like yours if i make the payment by using credit card? please give some advice. thanks!

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★☆☆☆☆

“WARNING... NEVER USE TRAVELOKA!”

Written on: 30/01/2014 by jessicasupique (1 review written)

Traveloka has TERRIBLE customer service! I repeat.. TERRIBLE. I tried to purchase using credit card, went through, but didn't get my ticket. The next day, I called, they said, the transaction was cancelled. There was NO notification. They didn't do anything else, they just simply said, just buy another one. I was like... you idi*ot! This is flight tickets! Price can change in second. I'm so unhappy. This is like you are buying something, you brought home, the next day the guy said, oh we… Read Full Review

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★★★★★

“A must use for your trip”

Written on: 22/01/2014 by donisukma (1 review written)

Already book a flight to Makassar last week, and I have to say that Traveloka is a must use service to find your flight. They really help me to search, compare and get the best deal that made me quite surprised, because the price even cheaper than the official airline websites. They have a user friendly website, lots of useful information, and no complex procedures. I will recommend this service to my family, friends, and anyone in Indonesia. Good job, and keep it up. … Read Full Review

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★★★☆☆

“Can't use my credit card”

Written on: 22/01/2014 by lusisurahman (1 review written)

Actually, Traveloka is my favorite flight booking service in Indonesia, and I always rely on them in case I need an urgent flight ticket with a competitive price. However, there is a small issue when I tried to use my BNI credit card. This was happened last month when Traveloka launch a new promo with BNI credit card. This promo really catches my attention, and it was a perfect time for holiday. Done as usual, search the ticket, and fill the passenger detail, it was fast and so simple, and then… Read Full Review

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★★★★★

“I am happy with their service”

Written on: 22/01/2014 by corynatasha (1 review written)

I just booked two tickets for my family on Traveloka and I felt satisfied with their service. Their system indeed very friendly and help me to get the best deal based on my destination. There were no problems in the booking process, all work smoothly and I could finished the transaction in just five minutes. Overall, they have a good system, fast process and the best price offered so far. I am sure will use them again in the future… Read Full Review

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★★★★★

“More Values for Their Customers”

Written on: 20/01/2014 by rintopratama (1 review written)

I often used this service several times, and IMO Traveloka is the best so far. I do have tried two or three different services before, but most of them didn’t have more values for their customers. So, I was always relying on the airline official websites, and search one by one to get the cheapest price. Then, last month my friend suggest me about Traveloka, he believed that this service will made my life easier. Actually, I was a bit pessimistic because I already know about this kind of… Read Full Review

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★★★★★

“One of My Favorit Online Services”

Written on: 15/01/2014 by siskaadelia (1 review written)

I have used Traveloka for almost six months now, and so far I am still one of their satisfied customers in Indonesia. Got recommendation from my coworker six months ago due to I need an urgent flight ticket to Medan. Because I don’t have much time to gone to travel agents, so I ask my friend regarding this problem. He told me to use online travel agent, and of them is Traveloka. My first impression, this site looks clean and many helpful information for the customers. I tried to look their… Read Full Review

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★★★★☆

“Got My Refund”

Written on: 09/01/2014 by nenysuryati (1 review written)

I was booked a Sriwijaya Air ticket from Traveloka, but accidentally I had to cancel my flight due to an urgent thing . I tried to contact Traveloka regarding this problem, and they suggest me to login in to member area and fill the refund e-form as a formal request. I followed all the instructions and give it to them, and they ensure that it would take 30 – 60 days of works. However, I got my refund more than the estimated time and no additional charge from Traveloka. Well, actually it’s… Read Full Review

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★★★★★

“First Time User Experience”

Written on: 02/01/2014 by putrijelita (1 review written)

Already used their service three days ago, and overall they have a good service. Actually, I suddenly know about them from my friend because he always talks about them several times and it made me curious. Finally, I tried to visit their website and it was the perfect time for me to go on vacation. In my opinion they did have a communicative website, it’s very user friendly and no complex procedures which made me love them. All transaction was done via their website, so I don’t have to… Read Full Review

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★★★★☆

“Simple, yet still need to improve the mobile site”

Written on: 26/12/2013 by adityapratama (1 review written)

There are several online travel agent companies in my country, Indonesia. Fortunately I have tried all of them, including Traveloka. From this experience, I conclude that Traveloka actually have a good prospect than the others. Traveloka so far provide the cheapest prices for any flight routes, simple and smart concept, and very interactive. However, there is small issue when it come to mobile performance. I don't know why, but their mobile version lacks in my Smartphone. I can't search the… Read Full Review

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★★★★★

“So easy”

Written on: 26/12/2013 by juliyanti (1 review written)

I was booked a ticket from Traveloka two weeks ago, and it was so easy. I was usually book from the airline website, because I was afraid with the scheme especially from the online transaction. However, I was saw advertisement from this service everywhere, so I a bit curious and tried to find more info. From the research, I finally tried this service for the first time, because many customers had satisfied with their service. And here I am, I have become a part from their satisfied customers… Read Full Review

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★★★★★

“My Favorite Flight Booking Service”

Written on: 13/11/2013 by jokosulistyo (1 review written)

I have tried several methods to book a flight ticket, started from using local travel agent, search and book from the airline websites, until using the OTA (Online Travel Agent) that grew rapidly in the last two years. In my country, flight ticket is still something expensive and aircraft is not a common transportation mode used by many people. However, since LCC airlines and Online travel agent companies grew up, many people became aware and known more about benefits of aircraft… Read Full Review

Yirkyinmok's Response to jokosulistyo's Review

Written on: 19/06/2014

Traveloka is a very good source of booking air tickets. However, it is not easy to find an English version for Traveloka on the Home page.

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★★★★☆

“Many Benefits, Yet Still Behind the Game”

Written on: 12/11/2013 by ayunda (1 review written)

I've monitor online booking services for quite sometimes, actually since 6 months ago. Started from, hotel, until flight ticket services. In my opinion they have a great purposes and offers for costumers in Indonesia. Then, last month, I was decided to look for Traveloka.com, this is one of the fastest growing start-up companies in my country. I've tried other services before, but I've noticed that Traveloka have something which is different than the other. Below are my explanation after I… Read Full Review

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★★★★★

“Customer Satisfaction Oriented”

Written on: 11/11/2013 by rinapertiwi (1 review written)

I have a load of activities in my life and these hectic schedules force my mind and physic to their limits, so I felt stress sometimes. Based on this fact, I decide to spare my time by planning a vacation with my family. We usually do this activity two or more times in a year. Well, I actually an adventurer, so I loved to go to the places with beautiful nature. Generally, we go with aircraft transportation because it's the fastest and comfortable transportation mode available right now. I… Read Full Review

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★★★★☆

“Smart Concept but Need Improvement”

Written on: 11/11/2013 by rikoananda (1 review written)

I know about Traveloka from my cousin, and there are also many adverts spread around in the internet. From these factors, I tried to search more about them, actually I want to find more about their customer's feedback. So, I search in Twitter and their Facebook Fanspage. Overall, they are a legit company which provide a really good service. That's why I convinced my self about their existence, and since I was need a flight ticket for my work, then I initiate to used Traveloka service for the… Read Full Review

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★★★★★

“My First Impression is "WOW"”

Written on: 08/11/2013 by meliani (1 review written)

I've never used online services before, well this because I was afraid and get scammed by them. However, since I often book a flight ticket once a month, then I have to search a new information regarding this matter. I felt difficult to book in the local travel agent, because I had to the city first and it takes 1 hour with motorcycle. Last month, my best told me about Traveloka, and he said that I have to use it. Without any doubts, I try their service and follow all instructions. And then… Read Full Review

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★★★★★

“The Best Indonesian Online Travel Agent”

Written on: 04/11/2013 by anitayurika (2 reviews written)

I just found this site two weeks ago, well actually my friend told me about this site since I was need a flight ticket for my work. Tried to search more info in the internet and social media, and overall they provide a great service. So, I confidence to try it for the first time and the result was awesome. Traveloka prices are cheaper than the official airlines sites. Booking without any problems, fast and simple. Last byt not least, they provide many payment methods, including e-banking. I was… Read Full Review

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