No cancellation policy, overcharged, + wrong currency

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Guest's review of Travelocity.com

★☆☆☆☆

“No cancellation policy, overcharged, + wrong currency”

Written on: 29/11/2013

Worst customer service experience to date. Booked through Travelocity partner, WCT Travel. They misquoted me, were not transparent, never mentioned no refund policy, overcharged for room, and used the incorrect currency. Tried multiple times to correct this without resolve. Spoke to 2 managers, Travelocity, Marriott (numerous times) and got the run around. WTC, Travelocity and Marriott have no concept of customer experience, ethics, integrity or business in general. I will never book through these channels every again and will avoid Marriott for future travel. Beware.

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