Travelbag Cruise - Hard to contact & too many upsells

Click here if this is your business
★★★☆☆
3.4 / 5
59% of users recommend this
Click here if this is your business

The-Nu-Drovers's review of Travelbag.co.uk - www.travelbag.co.uk

★☆☆☆☆

“Travelbag Cruise - Hard to contact and too many upsells”

Written on: 11/06/2014 by The-Nu-Drovers (1 review written)

Saw a fantastic cruise packing in Daily Mail and contacted Travelbag same day. Offered price of £1399 not available. The allocated agent was constantly trying to up sell offering higher priced cabins, hotels and more. I kept insisting I wanted the advertised deal but was told the flights and cabins for that price were not available. Eventually settled on a deal at £1500pp having been told that was the best they could do and cabins etc were selling out. For the next 2 weeks it was advertised at the lower price. Contacted Travelbag again pretending to be a new customer and was immediately offered a deal at £1400 with better airline, better airport, and higher grade cabin. Tried getting back to original agent who appeared to ignore me, tried the sales Manager who was also reluctant to respond. Eventually got a response and they say that at the time I booked £1500 was the best deal available. Must have been very very unlucky as 4 weeks on it is still advertised at £1399 and Travelbag won't do anything about it. Wouldn't use them again as they are so difficult to deal with and I wouldn't trust anything than the advertised price.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review