Written on: 17/12/2013
Travelbag totally misrepresented 5* luxury A/I hotel in Dominican Rep.
Inadaquately functioning rooms,toilet didnot work,patio doors didnot lock,television didnot work ,tired dated furnishings and stained bed linen.
Travelbag did nothing to rectify the problems just told us to complain when we got home.We were celebrating 50th and 60th birthdays while away which they new prior to holiday.Offered us £50 voucher when got back.Went to small claims court unrepresented and won £2130.00 Result!
Previously I had also used Travelbag to book a fight to Bangkok,they insisted that I had paid online by credit card which I had not and charged me £27.In order to get my money back,I had to get proof from my bank,post the evidence to a London address and wait nearly 6 weeks for the refund by cheque.( When asked,the bank informed me they do know the type of card used at the time of booking)
I will not be using them again.
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Written by veronicavirgin
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