Written on: 11/03/2013
I Used Travelbag for the first time last year for a three center holiday in Thailand. The agent said he had stayed in all the hotels and recommended them as 4 star. We purchased there 4 star package for 12 people. The agent in the Strand Office did a great job arranged every thing to the tot. On arrival the Hotel in Bangkok was OK, as described. We then went to Phuket and Ko Samui staying in the Centara resorts. The Hotel rooms offered were appalling, the Phuket rooms over looked the high street night clubs and were the cheapest in the hotel. The Manager said, these are the rooms Travelbag book to keep the price down, if we wanted an upgrade it was £160 each to get the rooms we expected! The same was in Ko Samui, the Villas over looked aircon units and pipe work and were 150 steps down to the beach! these packages are NOT 4 star, may be 2/3. Do not book these cheap deals, we found it cost a lot more once out there for so called PARADISE!
Again Travelbag were not interested in any compensation.
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