poor communication

TravelUp www.travelup.co.uk
★★★★☆
3.8
From 1885 reviews
77.0% of users recommend this

ulCarson1979's review of TravelUp www.travelup.co.uk

“poor communication”

★☆☆☆☆

written by ulCarson1979 on 02/09/2015

I had made this booking 2 months ago and recieved a confirmation email soon after payment. Today I was told my connecting domestic flights were cancelled by a representative from TravelUp and I would have alternative flights, after calling the airline reservation number in the country I was catching the flight from, they confirmed the flight was not cancelled.

I then sent an email to TavelUp asking for confirmation of the change. After a few minutes I received what appears to be an automated response, implying I've accepted the change to my booking and I will be issued a new itinerary.

This is the worst service I've experienced in recent years. I feel I have been lied to and cheated.

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