written by DebbieKenya on 15/01/2014
After booking a ticket for my son, I realised I had used the wrong email address so his confirmation, itinerary and ticket and gone somewhere else. I called and was amazed to get an actual person on the end of the phone! Thomas Lewis resolved my problem in under 5 minutes and followed up to make sure everything was clear. The best service I've had from an online booking company. Thank you :)
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Replytravelup's Response to DebbieKenya's Review
Written on: 03/02/2014
Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to Thomas.
We look forward to serving you again in the future.
Travel Up Customer Service Department