Excellent service

★★★★☆
3.7 / 5
74% of users recommend this

moffat2000's review of TravelUp www.travelup.co.uk

★★★★★

“Excellent service”

Written on: 09/01/2014 by moffat2000 (1 review written)

I booked flights to the USA for my family of 3. I was using a popular flight search app on my phone and it delivered TraveUp as the best option.

When I attempted to purchase my flights my credit card provider declined the transaction due to an over zealous fraud prevention department. This had NOTHING to do with TravelUp.

I sent an email to TravelUp explaining the situation regarding my payment. They phoned me back to inform me that my flights were reserved and that they had sent me a email with a web link. This link took me to a secure payment site and I paid for my flights at that point. Really easy process.

Excellent customer service. Many thanks.

Replytravelup's Response to moffat2000's Review

Written on: 03/02/2014

Thank you for your feedback. We are constantly looking to improve our service and we appreciate your comments.
We will be sure to pass your thanks on to our websales department who I am sure will be pleased.

We look forward to serving you again in the future.
Travel Up Customer Service Department

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