The company is not helping the customers to save money

★★★★☆
3.7 / 5
72% of users recommend this

Guest's review of TravelUp www.travelup.co.uk

★☆☆☆☆

“The company is not helping the customers to save money”

Written on: 26/12/2013

Travel up offered a great flight price and so I booked the flight with them. After booking, they told me the airline cancelled one of the connection flight, and they charged me more for the fare difference. I thought this was not fair because the flight itself costs no more than £150, where the company charged me £260 (they said £254 at first and charged me more). I happened to need to change the return flight, the adviser told me there were no seats available for me, and would like to charge me another £500, even mentioning that this is a big offer for me. Where I checked with the airline and other flight companies, they confirmed that there are plenty of seats for the flight I wish to take, and charges about 1/5 of the fee.

I would not recommend this company to anyone, and I would not buy any flights from them ever again.

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