Useless, imcompodent & to be avoided

★★★★☆
3.6 / 5
70.8% of users recommend this

Guest's review of TravelUp www.travelup.co.uk

★☆☆☆☆

“Useless, imcompodent and to be avoided”

Written on: 06/08/2013

Having found flights for the USA i decided on Travel Up due to the price! First mistake and one I have regretted ever since. I noticed after booking that the flights had a short changeover, so I spoke to Travel up 30 minutes after booking and they agreed that the airline should not have sold me the flights. Travel up stated I would have to pay £60 for each ticket to cancel, 9 flights had been booked so this was expensive. I cancelled and rebooked my tickets with a longer changeover time. Travel up then withdrew the cost of the flights 3 times out of my bank account and left me in the red as each time they withdrew £4500. To cut along story short, I spent hours on the phone pleding to have my money returned, each time I was given a reason why they couldn't do it! I went over a week not being able to withdraw money out of my account, buy food, or fuel for my car. I have since received 3 flight changes and received no compensation for this! Travel Up had me showing as having 18 flights until nearer the actual flight times, when I put them right. If you are thinking about booking with them......re-read this and I am sure other reviews, as they are worse than useless! I had no choice to put one star........

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