Written on: 18/03/2013
Booked a ticket to travel at Xmas. Had to cancel my ticket due to a illness in my family. I was told that a refund was due with the remainder to be paid by my Insurer on provision of a cancellation invoice.
1 - Initially told it would take 2 weeks. NO! Then told it can take up to 6-8 weeks.
2 - Staff don't answer the phone, speak English or understand politeness. They instead fob you off (if you can get through) and tell you to send an email.
3 - Now been waiting for 10 weeks and no refund or cancellation invoice.
4 - My parents cancelled their flights with the same airline. Refund receive three weeks ago.
Just adding more misery on an already bad situation. Never again!
As rated by our community of reviewers
" 4 night stay at La Gare Hotel Venezia, Isola di Murano, Ital " Read More
" Brilliant! " Read More
" Misleading " Read More
" Brilliant " Read More
" we stayed two weeks in mid May, this year. I cannot thank the owne... " Read More