Travel Unravel Reviews - www.travelunravel.com

★★★★☆
4.2 / 5
42
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★☆☆☆☆

“Terrible service ”

Written on: 06/02/2016 by RachelJackson (1 review written)

I have had nothing but hassle trying to book a group of 10 to travel via this travel service. 3 weeks ago I requested a breakdown of what individuals need to pay and as yet I still haven't received this. Totally unhappy especially having seen that I can get the flights cheaper elsewhere. I am requesting a refund and am writing reviews about this travel service - everywhere I can. Do your research and avoid at all costs… Read Full Review

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★☆☆☆☆

“This ”

Written on: 07/01/2016 by msballard (1 review written)

This agency debit 288.00 out of my account for a flight ticket that Delta Airlines paid full price for I contact the guy that I was working with with his name is Deante he gave me the run around its been almost 40 days and they have yet to return my money to my account this is by far the worst experience I have had with any travel agency I do not recommend anyone to deal with them and when I call they tell me one lie after another baby.I'm very dissatisfied with this company and I recommend no… Read Full Review

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★☆☆☆☆

“Unprofessional, Failed to Book a Confirmed Ticket”

Written on: 08/11/2015 by HadleyReid466 (1 review written)

I called Travel Unravel because I wanted a travel agent to arrange flights for me and my son traveling out together and back separately -- the booking was complicated. Travel Unravel confirmed my flights, they then called to let me know that one flight was booked, for the other the credit card was declined. I gave them a second card. They NEVER called back or Emailed back after that, I believed that a professional travel agent would contact me if there was a remaining problem. The problem was… Read Full Review

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★☆☆☆☆

“Never use them!!!!”

Written on: 06/11/2015 by ConorGutierrez73 (1 review written)

i have a booking with travel unravel which i need to change as my father has passed away. Having dealt with members of staff one particularly rude, they all said they would call me back within half an hour and no one ever calls back, I have called 16 times.I called to speak to the manager and was told there was not one and then told I needed to pay £275 per ticket to change it and he then HUNG UP on me!!!!!! Absolutely disgusting service People like this should not be allows to trade Don't… Read Full Review

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★☆☆☆☆

“NEVER USE TRAVEL UNRAVEL”

Written on: 05/11/2015

NEVER USE THEM. They purposely booked flights on the wrong days then insisted, as days had gone by, the original flight prices quoted were no longer available and we had to pay more. When I phoned Cathy Pacific direct, they said the incorrect flights booked were at a higher cost while the newer correct flights were at the cheapest price. We were desperate to get seats as a family member was dying and agreed to pay more BUT they then didn't ticket the flights for 8 DAYS. Cathay Pacific… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 30/10/2015 by 111McGinnis (1 review written)

A price deal on a flight advertised by Travel Unravel at £699 turns out to be over £1100 when I talk to then and not available on the days clearly stated on their website. Arrogant response from their staff when I ask why there is such a difference and they blame how I have used my search engine… Read Full Review

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★☆☆☆☆

“ Disgusting customer service ”

Written on: 30/09/2015 by ChristopherianAllen (1 review written)

These people are so unprofessional its unbelievable. Booked a flight to Barbados via virgin atlalantic at price for premium ecocnomy paid for and confirmed. Then 24hrs later the.price rose to an extra £135 for economy out and premium back . Wow some upgrade. Staff very unhelpfull and customer service non existent. Ombudsman to be involved… Read Full Review

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★☆☆☆☆

“These people hang up on you and are very...”

Written on: 23/09/2015 by Outofohio (1 review written)

These people hang up on you and are very unprofessional and the bbb doesn't have any info on them, not a good business to book with!!!!!… Read Full Review

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★☆☆☆☆

“Not Happy”

Written on: 17/07/2015 by Dario432 (1 review written)

Told the Lady that my daughter would be paying for my flight. They insisted on a £ 100.00 deposit - this was paid then when I paid by C/card they told this was not accepted as my daughter does not reside in the UK . I had told them this from the beginning and was assured this was not a problem . I have had a Transaction Confirmation email , but they insist that my payment did not go through. I now have to wait 5 days to see what has happened. Very unprofessional… Read Full Review

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★☆☆☆☆

“deceitful company ”

Written on: 18/05/2015 by Ray270 (1 review written)

I was told on asking that I was dealing with B.A. and charged £100 more for flights that I could have booked with B.A. When I wanted to cancel 2 hours later I was told I would have to pay £100 cancellation fee. This was reduced after much negotiation to £50. I had to wait over 1 month to get my refund. The office I dealt with does not record phone calls and no surnames of the people I dealt with would be given.This company overcharges and tells lies to customers. BEWARE… Read Full Review

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★☆☆☆☆

“Misleading Unhelpful Service”

Written on: 05/05/2015 by complaint777 (1 review written)

I bought over the phone a flight from London to Perth, Australia. I wanted to have 2 suitcases and wanted to pay extra for the second one. I was offered to pay over £100 for the second suitcase and I agreed as I was going for 1 year and I needed extra baggage. 

After I paid over the phone during the conversation I was told as their system is down that I will not receive any confirmation for the payment or ticket via email today. I was fine with that. On the next day I still had no ticket or
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★☆☆☆☆

“I have been asked to provide a review of the service I...”

Written on: 01/05/2015 by brianmbreacher (1 review written)

I have been asked to provide a review of the service I have received so far. I shan't be in a position to fully evaluate this service until the service is complete and I arrive home after the flight I have booked. I wasn't comfortable being rushed into checking the flight details whilst someone stayed on the phone the whole time. The problem I suppose is that people (the customer) cannot always be trusted to respond quickly enough. Other than that everyone was helpful and appeared to be… Read Full Review

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★☆☆☆☆

“Be aware!! Worst travel company”

Written on: 25/04/2015 by Kobirmiah (1 review written)

The worst travel company is Travel Unravel. They give wrong information and false hope to customers. I booked my holiday with Travel Unravel for a group of 9 on the 14th of July. The only reason I booked it with this deceiving travel agency was because their representatives called me on countless occasions and guaranteed me the best possible price, they persuaded me to book my flight with them. I was told I would definitely receive my tickets within 72 hours of making a full payment. I made a… Read Full Review

Tansuma's Response to Kobirmiah's Review

Written on: 25/04/2015

Thank you for letting me know about this, I was going to book my flight with Travel Unravel but I wont anymore. This happened to a friend of mine not long ago.

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★☆☆☆☆

“Worst Ever!!”

Written on: 23/04/2015 by McLainsz425 (1 review written)

Very Misleading. saying one thing and you find out a total different thing on the ticket. When you call to complain they hang the phone on you. was the worst experience i have ever had. I am soo disappointed in Travel Unravel. Total Disgrace and disrespectful staffs… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 30/03/2015 by Meadiy291 (1 review written)

I booked tickets with this company for myself husband and son to visit our daughter in Australia last Christmas it took a week of phone calls and me threatening legal action to actually get my tickets every time they gave me false booking references as I checked with airline the staff were very rude when you eventually got to speak to someone once I had electronic ticket numbers I contacted Ethihad the airline we were flying with who were most helpful confirmed my tickets existed this time and… Read Full Review

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★☆☆☆☆

“worst travel agent”

Written on: 14/02/2015 by jmbrown1963 (1 review written)

Company charge my elderly mother, for new ticket price because she was not aware that travelling to USA you can only go for 90 days. The company failed to alert the customer that ESTA VISA requirement is for 90 days. Ok fine, my mother was willing to pay an admin fee to change her return but the company charge her another fare, which was even more expensive than her original fare!!!! they have failed to respond to my letters therefore i will be taking the matter further. I WILL NEVER USE OR… Read Full Review

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★☆☆☆☆

“not to be trusted”

Written on: 25/01/2015 by Judo53 (1 review written)

I booked what I thought was a first class ticket on Kuwait air from NYC to London.I Paid for a first class ticket as I have a bad back and needed to lie down. I found myself in business that was worse than BA premium and the first class doesn't have flat beds.So I lost over £300.Even the Kuwait airways rep in NYC was horrified by what had occurred as were staff on the flight.I asked for a transcript of all the calls but no joy… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST”

Written on: 01/01/2015

Where do I begin..... Travel Unravel are literally the most disgraceful company I have ever had the misfortune of dealing with. My girlfriend booked me and her a surprise holiday to Sicily. When the sales rep called her for our passport details he informed her that he was able to get us a private car and ferry from mainland Italy to Sicily and back again for a reasonable price of £280 return (this is on top of the flights and hotel). This sounded quite good. At this point my girlfriend let… Read Full Review

Laveryjames's Comment

Written on: 07/01/2015

very good service offered

I was impressed with the professionalism and speed by which my flight requirements were met. I got a good value flight with minimum waiting between connections and would thoroughly recommended the service you offer to anyone looking for a good deal.

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Gerds's Comment

Written on: 19/01/2015

Never should anyone use this company.

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★☆☆☆☆

“Do not touch”

Written on: 04/12/2014 by 494Miller (1 review written)

pricing is based on how much they can get away with charging you. Which is fine when you book a ticket and they are best price, but if you need to change that booking, you are at their mercy, I would never use them again. The other thing I found was they sell tickets they don't have and so you may be left waiting 2/3 months right upto 2 weeks before travel to get the tickets you bought actually issued… Read Full Review

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★☆☆☆☆

“Dishonest and money grabbing vultures”

Written on: 11/11/2014 by Lizethi16 (1 review written)

Can't believe I was deceived in believing these people.promised me a flight that I could pay in 3 parts. Had a deadline date which I had adhered to . The next day I was sent an email to say the dates were no longer available. Even though the arranged payment was authorised. I knew that I would have to pay extra if the ticket price or taxes went up but had no concerns about the dates of travel. I am deeply saddened that I have to cxl due to no availability now and have lost my deposit of… Read Full Review

Hydranger922's Comment

Written on: 16/12/2014

Ring trading standards/ citizen's advice bureau.

I am also having problems with them and did get good advice. They booked my ticket 2 MONTHS later than requested and I am getting no help from them - they don't even return my calls.

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