Travel Unravel Reviews - www.travelunravel.com

★★★☆☆
3.0 / 5
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★☆☆☆☆

“Do not touch”

Written on: 04/12/2014 by 494Miller (1 review written)

pricing is based on how much they can get away with charging you. Which is fine when you book a ticket and they are best price, but if you need to change that booking, you are at their mercy, I would never use them again. The other thing I found was they sell tickets they don't have and so you may be left waiting 2/3 months right upto 2 weeks before travel to get the tickets you bought actually issued… Read Full Review

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★☆☆☆☆

“Dishonest and money grabbing vultures”

Written on: 11/11/2014 by Lizethi16 (1 review written)

Can't believe I was deceived in believing these people.promised me a flight that I could pay in 3 parts. Had a deadline date which I had adhered to . The next day I was sent an email to say the dates were no longer available. Even though the arranged payment was authorised. I knew that I would have to pay extra if the ticket price or taxes went up but had no concerns about the dates of travel. I am deeply saddened that I have to cxl due to no availability now and have lost my deposit of… Read Full Review

Hydranger922's Comment

Written on: 16/12/2014

Ring trading standards/ citizen's advice bureau.

I am also having problems with them and did get good advice. They booked my ticket 2 MONTHS later than requested and I am getting no help from them - they don't even return my calls.

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★☆☆☆☆

“Poor, Misleading Service”

Written on: 25/10/2014

In June I booked a return ticket to Australia for November with Travel Unravel which they informed me I could change for £125. Due to unforseen circumstances I have had to change it. This is when the problems started. To begin with the first day I rang Travel Unravel twice and they failed to ring back as they had promised. Since there was no return call that day I rang early the following morning. After waiting for 2 hours for a return call promised within 1 hour I rang them for the 4th time… Read Full Review

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★☆☆☆☆

“travel unravel ”

Written on: 13/10/2014 by JoshMills8 (1 review written)

The people who spoke to us other phone had a polite manner most of the time, except for when they tried to ring my partner about getting some information to which he didn't have at the time and the travel agent started getting angry with my partner which I thought was disguisting.the service was very poor in terms of when we were told documents would be emailed to us such as boarding passes etc they were never emailed when they said they were going to, this involved numerous phone calls from… Read Full Review

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★☆☆☆☆

“Miss sold tickets- poor customer service”

Written on: 24/09/2014 by Julieob (1 review written)

My father who is 85 has unfortunately booked flights with this company that are unsuitable for his requirements. The agent has not listened to his needs or thought about the age of the customer. The email with flight details on sent to my father have no flight dates but do have flight times, my father not realising that he flys from london to Hong Kong with a 5 hour wait then Hong Kong to Brisbane getting in at 11.30 PM this means that he will then get into a strange country at midnight (at 85… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 14/09/2014 by Rashidadeen (1 review written)

Please help me with contacting the right people to make an official complaint against this company, I paid £500 on a deposit just to hold a seat, but they actually booked a ticket I tyres to get my money back as my mother has fallen I'll she is currently in Sierra Leone with all this Ebola crisis, they won't give me back my deposit.. In addition they are very rude and aggressive, I'm so stressed now I need to book a new flight to get her back to London with no more money I don't know what to do… Read Full Review

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★☆☆☆☆

“Totally Horrific! DO NOT USE ”

Written on: 26/06/2014 by LucilleCallaghan (1 review written)

Never use this company- the are the worst company I have ever had the disfortune of dealing with. I have made an offical complaint via the TTA but am still waiting for my refund. My travel operator has been rude, aggressive, unkind...he promised he good get me a flight with Swiss Air to SouthAfrica, I paid him a £1,000...3 months later no flight and no money...I have phoned, emailed, asked...but nothing. Please please do not use this compnay ever. He has avoided answering my calls, I am… Read Full Review

Sheba21's Response to LucilleCallaghan's Review

Written on: 01/09/2014

Ohhh woooow I've just booked with them I am sooo scared. I'm a student & I do not have that money to spend

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Laveryjames's reply to Sheba21's Comment

Written on: 09/09/2014

I found the advisor very polite and helpful. He gave me advise on where to find specific information. He returned my call with more updates and prices. E-mailed my confirmation and phoned back to check I had received e-mail and went through it again with me, before I replied. I would use this method again. It's very nice to be able to talk to a person when booking a flight.

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Rashidadeen's Response to LucilleCallaghan's Review

Written on: 14/09/2014

Please help me with contacting the right people to make an official complaint against this company something similar has happens to me to I paid £500 on a deposit for a ticket truer to get money back as my mother has fallen ill, they won't give me back my deposit.. In addition they are very rude and aggressive, I'm so stressed now I need to book a new flight to get her back to London with no ore money

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★☆☆☆☆

“Do not use Travel Unravel”

Written on: 06/05/2014 by markjam82 (1 review written)

Some friends and I booked Munich flights in April with TU but after a cockup (of which Travel Unravel were responsible) they agreed to cancel and refund the costs. Fast forward to May and I'm still without the money for the flights which were paid for using a credit card. I've been onto Travel Unravel every day and 24 days later they "dont have anyone's bank details" and "cannot make refunds to credit cards". I've raised the complaint with the company but I can pretty much guarentee that… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 30/04/2014

I had a terrible experience with this rip of agent. 1. They do not have offices in Southall, 2. They are based in India. 3. Quoted me a price and took payment and then emailed to say it had all of a sudden increased and wanted £200 more, I refused. 4. i contacted Virgin to see if any booking had been made and none was on the system. 5. No ticket existed and and now they are saying they cannot refunded. i called my credit card company to cancel payment and rebooked properly with Virgin. Avoid… Read Full Review

Sheba21's Comment

Written on: 01/09/2014

As soon as I saw your comment I called them asking to cancel my booking & get a refund & they said no. My bank said they cannot help.

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★☆☆☆☆

“Beware this website !”

Written on: 24/04/2014 by Austrek (1 review written)

I wanted to change the return date of my flight from Australia the guy said there would be airline charges of 3 to 4 hundred pounds!! to do with availability etc.I spoke to Virgin Australia who were shocked at the price. They said there was availability on said date and if they could change it the price to change is AUD$50 but they had an agreement with the agent that only the agent could change it(wonder why). These people are parasites and liars who tried to rip me off in the airlines… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 17/03/2014

Having booked a flight to Thailand I had to change my flight for an earlier return . They tried to charge me £375 which I refused then £285 which I refused and finally £232 take it or leave it . Originally told £110 when I bought the ticket. There reason was I paid a special low price for my original ticket ( £600 ) , I don't think so and their were flights available at that price and less when I searched the web when trying to return early . Tried to contact Etihad UK but put on hold 3… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 11/01/2014

Having read reviews I just wondered whether they have any connection with TravelRepublic and its ilk.Seems very faliliar to me,take payment then alter details to obtain flights at price which produces maximum profit for them.Booked flights and paid with TravelRepublic,then fight times were changed to increase journey time by 23 hours!!!I was offered chance to cancel and refund but it took my MP and Financial Ombudsman over 18 months to get my cash back!!!Incidentally Credit Card Company did not… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 23/12/2013 by rebel-uk (1 review written)

Contacted this company to book 4 flights to Orlando, I was quoted a price which was competitive, I agreed to book the flights and was told that before I could pay I would have to send an email with the names of the persons travelling, I was assured that once recived they would telephone me back within 5 minutes. Having sent the email immediately I waited and I waited !!!!! after 3 days I contacted them by telephone again and was not offered any apology but was informed that the flights were no… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY”

Written on: 12/12/2013

DO NOT book with this company!!!! After 3 days and a catalogue of errors and appalling customer service I am now left without any flights. I received a number of quotes with different company's however Travel Unravel were quoting the best deal in terms of dates, number of stops, total travel time and price. I advised I would like to book the flight if they could send the quote through to me so I could check the details. After 3 days and me chasing and calling 2-3 times a day they are now… Read Full Review

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★☆☆☆☆

“The worst!!”

Written on: 31/08/2013 by anastasia151236 (1 review written)

I have been travelling to Australia for 16 years and this has got to be the worst company I have had the misfortune to deal with. Once they have your booking they have done with you. In 2012 I travelled to OZ with them . There was a schedule change and they never notified me so I arrived at the airport and my plane had gone. They said I could have £100 as compensation and sent me a voucher stating that if I booked with them this year they would take the £100 off my fare. When I phoned… Read Full Review

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★☆☆☆☆

“BEWARE! DO NOT NOT GO NEAR!”

Written on: 21/08/2013

ZERO STARS (not an option though). My partner and I booked flights through travel unravel then did not recieve tickets. After constant calling and not being contacted back we finally got through to someone willing to talk to us. And this is when the blatant lying to our faces began. We were constantly made to believe the tickets were booked and given all sorts of reasons why they had not been emailed. After numerous calls we finally called the air-line who informed us that no tickets existed… Read Full Review

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★☆☆☆☆

“I had a horrible experience with these people, just...”

Written on: 11/08/2013

I had a horrible experience with these people, just like others i was thugged off my money. The tickets never came through for 4 days despite false reassurances after prolonged stress and agony of my phone call not being answered. Very rude and unprofessional staff tried to pin it on me saying i didn't pay on time. Having all the correspondance proof and time of payment proof, when i challenged them and cancelled my ,so called booked flights which were sold to me but there was no record of… Read Full Review

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★☆☆☆☆

“HORRIBLE!”

Written on: 07/08/2013 by MK1234 (1 review written)

got told every day that i would get the ticket but till right before my flight i got NO ticket!! so stressful not worth it. asking for a refund hopefully will get that. PLEASE dont buy from them!!… Read Full Review

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★☆☆☆☆

“It's probably better book with the airlines directly ,...”

Written on: 31/07/2013

It's probably better book with the airlines directly , they promise a good deal but never mentioning the add ons that come with it. I've flown many times with Korean air and there's always accommodation provided by the airlines for overnight stays at Seoul for the next day transit, on this occasion with travel unravel they wanted to charge us for accommodation that's normally part of the package. The worse part is after we payed for the tickets they then said we needed to pay for hotels which… Read Full Review

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★☆☆☆☆

“Please keep away!!!”

Written on: 16/07/2013

I really do not know where to start with this review. My whole experience with Travel Unravel from start to finish has been horrendous. Over the course of seven days we have been lied to again and again and again by your representatives. At a time when we are planning a wedding 4,000 miles away this has turned out to be the most stressful part by some distance. So let me begin. On Monday 24th June, my fiancée got in touch with one of the sales staff who offered us 2 return flights from… Read Full Review

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