Travel Unravel Reviews - www.travelunravel.com

★★★★☆
3.7 / 5
33
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★☆☆☆☆

“deceitful company ”

Written on: 18/05/2015 by Ray270 (1 review written)

I was told on asking that I was dealing with B.A. and charged £100 more for flights that I could have booked with B.A. When I wanted to cancel 2 hours later I was told I would have to pay £100 cancellation fee. This was reduced after much negotiation to £50. I had to wait over 1 month to get my refund. The office I dealt with does not record phone calls and no surnames of the people I dealt with would be given.This company overcharges and tells lies to customers. BEWARE… Read Full Review

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★☆☆☆☆

“Misleading Unhelpful Service”

Written on: 05/05/2015 by complaint777 (1 review written)

I bought over the phone a flight from London to Perth, Australia. I wanted to have 2 suitcases and wanted to pay extra for the second one. I was offered to pay over £100 for the second suitcase and I agreed as I was going for 1 year and I needed extra baggage. 

After I paid over the phone during the conversation I was told as their system is down that I will not receive any confirmation for the payment or ticket via email today. I was fine with that. On the next day I still had no ticket or
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★☆☆☆☆

“I have been asked to provide a review of the service I...”

Written on: 01/05/2015 by brianmbreacher (1 review written)

I have been asked to provide a review of the service I have received so far. I shan't be in a position to fully evaluate this service until the service is complete and I arrive home after the flight I have booked. I wasn't comfortable being rushed into checking the flight details whilst someone stayed on the phone the whole time. The problem I suppose is that people (the customer) cannot always be trusted to respond quickly enough. Other than that everyone was helpful and appeared to be… Read Full Review

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★☆☆☆☆

“Be aware!! Worst travel company”

Written on: 25/04/2015 by Kobirmiah (1 review written)

The worst travel company is Travel Unravel. They give wrong information and false hope to customers. I booked my holiday with Travel Unravel for a group of 9 on the 14th of July. The only reason I booked it with this deceiving travel agency was because their representatives called me on countless occasions and guaranteed me the best possible price, they persuaded me to book my flight with them. I was told I would definitely receive my tickets within 72 hours of making a full payment. I made a… Read Full Review

Tansuma's Response to Kobirmiah's Review

Written on: 25/04/2015

Thank you for letting me know about this, I was going to book my flight with Travel Unravel but I wont anymore. This happened to a friend of mine not long ago.

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★☆☆☆☆

“Worst Ever!!”

Written on: 23/04/2015 by McLainsz425 (1 review written)

Very Misleading. saying one thing and you find out a total different thing on the ticket. When you call to complain they hang the phone on you. was the worst experience i have ever had. I am soo disappointed in Travel Unravel. Total Disgrace and disrespectful staffs… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 30/03/2015 by Meadiy291 (1 review written)

I booked tickets with this company for myself husband and son to visit our daughter in Australia last Christmas it took a week of phone calls and me threatening legal action to actually get my tickets every time they gave me false booking references as I checked with airline the staff were very rude when you eventually got to speak to someone once I had electronic ticket numbers I contacted Ethihad the airline we were flying with who were most helpful confirmed my tickets existed this time and… Read Full Review

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★☆☆☆☆

“worst travel agent”

Written on: 14/02/2015 by jmbrown1963 (1 review written)

Company charge my elderly mother, for new ticket price because she was not aware that travelling to USA you can only go for 90 days. The company failed to alert the customer that ESTA VISA requirement is for 90 days. Ok fine, my mother was willing to pay an admin fee to change her return but the company charge her another fare, which was even more expensive than her original fare!!!! they have failed to respond to my letters therefore i will be taking the matter further. I WILL NEVER USE OR… Read Full Review

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★☆☆☆☆

“not to be trusted”

Written on: 25/01/2015 by Judo53 (1 review written)

I booked what I thought was a first class ticket on Kuwait air from NYC to London.I Paid for a first class ticket as I have a bad back and needed to lie down. I found myself in business that was worse than BA premium and the first class doesn't have flat beds.So I lost over £300.Even the Kuwait airways rep in NYC was horrified by what had occurred as were staff on the flight.I asked for a transcript of all the calls but no joy… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST”

Written on: 01/01/2015

Where do I begin..... Travel Unravel are literally the most disgraceful company I have ever had the misfortune of dealing with. My girlfriend booked me and her a surprise holiday to Sicily. When the sales rep called her for our passport details he informed her that he was able to get us a private car and ferry from mainland Italy to Sicily and back again for a reasonable price of £280 return (this is on top of the flights and hotel). This sounded quite good. At this point my girlfriend let… Read Full Review

Laveryjames's Comment

Written on: 07/01/2015

very good service offered

I was impressed with the professionalism and speed by which my flight requirements were met. I got a good value flight with minimum waiting between connections and would thoroughly recommended the service you offer to anyone looking for a good deal.

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Gerds's Comment

Written on: 19/01/2015

Never should anyone use this company.

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★☆☆☆☆

“Do not touch”

Written on: 04/12/2014 by 494Miller (1 review written)

pricing is based on how much they can get away with charging you. Which is fine when you book a ticket and they are best price, but if you need to change that booking, you are at their mercy, I would never use them again. The other thing I found was they sell tickets they don't have and so you may be left waiting 2/3 months right upto 2 weeks before travel to get the tickets you bought actually issued… Read Full Review

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★☆☆☆☆

“Dishonest and money grabbing vultures”

Written on: 11/11/2014 by Lizethi16 (1 review written)

Can't believe I was deceived in believing these people.promised me a flight that I could pay in 3 parts. Had a deadline date which I had adhered to . The next day I was sent an email to say the dates were no longer available. Even though the arranged payment was authorised. I knew that I would have to pay extra if the ticket price or taxes went up but had no concerns about the dates of travel. I am deeply saddened that I have to cxl due to no availability now and have lost my deposit of… Read Full Review

Hydranger922's Comment

Written on: 16/12/2014

Ring trading standards/ citizen's advice bureau.

I am also having problems with them and did get good advice. They booked my ticket 2 MONTHS later than requested and I am getting no help from them - they don't even return my calls.

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★☆☆☆☆

“Poor, Misleading Service”

Written on: 25/10/2014

In June I booked a return ticket to Australia for November with Travel Unravel which they informed me I could change for £125. Due to unforseen circumstances I have had to change it. This is when the problems started. To begin with the first day I rang Travel Unravel twice and they failed to ring back as they had promised. Since there was no return call that day I rang early the following morning. After waiting for 2 hours for a return call promised within 1 hour I rang them for the 4th time… Read Full Review

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★☆☆☆☆

“travel unravel ”

Written on: 13/10/2014 by JoshMills8 (1 review written)

The people who spoke to us other phone had a polite manner most of the time, except for when they tried to ring my partner about getting some information to which he didn't have at the time and the travel agent started getting angry with my partner which I thought was disguisting.the service was very poor in terms of when we were told documents would be emailed to us such as boarding passes etc they were never emailed when they said they were going to, this involved numerous phone calls from… Read Full Review

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★☆☆☆☆

“Miss sold tickets- poor customer service”

Written on: 24/09/2014 by Julieob (1 review written)

My father who is 85 has unfortunately booked flights with this company that are unsuitable for his requirements. The agent has not listened to his needs or thought about the age of the customer. The email with flight details on sent to my father have no flight dates but do have flight times, my father not realising that he flys from london to Hong Kong with a 5 hour wait then Hong Kong to Brisbane getting in at 11.30 PM this means that he will then get into a strange country at midnight (at 85… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 14/09/2014 by Rashidadeen (1 review written)

Please help me with contacting the right people to make an official complaint against this company, I paid £500 on a deposit just to hold a seat, but they actually booked a ticket I tyres to get my money back as my mother has fallen I'll she is currently in Sierra Leone with all this Ebola crisis, they won't give me back my deposit.. In addition they are very rude and aggressive, I'm so stressed now I need to book a new flight to get her back to London with no more money I don't know what to do… Read Full Review

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★☆☆☆☆

“Totally Horrific! DO NOT USE ”

Written on: 26/06/2014 by LucilleCallaghan (1 review written)

Never use this company- the are the worst company I have ever had the disfortune of dealing with. I have made an offical complaint via the TTA but am still waiting for my refund. My travel operator has been rude, aggressive, unkind...he promised he good get me a flight with Swiss Air to SouthAfrica, I paid him a £1,000...3 months later no flight and no money...I have phoned, emailed, asked...but nothing. Please please do not use this compnay ever. He has avoided answering my calls, I am… Read Full Review

Sheba21's Response to LucilleCallaghan's Review

Written on: 01/09/2014

Ohhh woooow I've just booked with them I am sooo scared. I'm a student & I do not have that money to spend

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Laveryjames's reply to Sheba21's Comment

Written on: 09/09/2014

I found the advisor very polite and helpful. He gave me advise on where to find specific information. He returned my call with more updates and prices. E-mailed my confirmation and phoned back to check I had received e-mail and went through it again with me, before I replied. I would use this method again. It's very nice to be able to talk to a person when booking a flight.

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Rashidadeen's Response to LucilleCallaghan's Review

Written on: 14/09/2014

Please help me with contacting the right people to make an official complaint against this company something similar has happens to me to I paid £500 on a deposit for a ticket truer to get money back as my mother has fallen ill, they won't give me back my deposit.. In addition they are very rude and aggressive, I'm so stressed now I need to book a new flight to get her back to London with no ore money

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★☆☆☆☆

“Do not use Travel Unravel”

Written on: 06/05/2014 by markjam82 (1 review written)

Some friends and I booked Munich flights in April with TU but after a cockup (of which Travel Unravel were responsible) they agreed to cancel and refund the costs. Fast forward to May and I'm still without the money for the flights which were paid for using a credit card. I've been onto Travel Unravel every day and 24 days later they "dont have anyone's bank details" and "cannot make refunds to credit cards". I've raised the complaint with the company but I can pretty much guarentee that… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 30/04/2014

I had a terrible experience with this rip of agent. 1. They do not have offices in Southall, 2. They are based in India. 3. Quoted me a price and took payment and then emailed to say it had all of a sudden increased and wanted £200 more, I refused. 4. i contacted Virgin to see if any booking had been made and none was on the system. 5. No ticket existed and and now they are saying they cannot refunded. i called my credit card company to cancel payment and rebooked properly with Virgin. Avoid… Read Full Review

Sheba21's Comment

Written on: 01/09/2014

As soon as I saw your comment I called them asking to cancel my booking & get a refund & they said no. My bank said they cannot help.

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★☆☆☆☆

“Beware this website !”

Written on: 24/04/2014 by Austrek (1 review written)

I wanted to change the return date of my flight from Australia the guy said there would be airline charges of 3 to 4 hundred pounds!! to do with availability etc.I spoke to Virgin Australia who were shocked at the price. They said there was availability on said date and if they could change it the price to change is AUD$50 but they had an agreement with the agent that only the agent could change it(wonder why). These people are parasites and liars who tried to rip me off in the airlines… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 17/03/2014

Having booked a flight to Thailand I had to change my flight for an earlier return . They tried to charge me £375 which I refused then £285 which I refused and finally £232 take it or leave it . Originally told £110 when I bought the ticket. There reason was I paid a special low price for my original ticket ( £600 ) , I don't think so and their were flights available at that price and less when I searched the web when trying to return early . Tried to contact Etihad UK but put on hold 3… Read Full Review

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