I cslled Virgin Atlantic Agent answered I said is this Virgin Atlantic She said Ma'am how can I help you. I SAID IS THIS VIRGIN ATLANTIC She said YES Ma'am it is. I continued with the transaction however once I paid for my flight. Agent was from TRAVEL UNRAVEL NOTHING WHATSOEVER TO DO WITH VIRGIN. I HAVE FLIGHTS BOOKED AT TWICE THE PRICE OF VIRGIN. WHY DID SHE MISLED... HOW DID THIS COMPANY INTERCEPT MY PHONE CALL TO VIRGIN? AVOID AT ALL COSTS.

My cousin and his wife invited me in May to accompany them to visit the island of Dominica in October We started looking for flights and came across Travel Unravel who quoted the best price which was GBP1,100 per person. We spoke to an agent who started booking all the details. She started playing delaying tactics with the forms. In the meantime the price was fluctuating. It took her nearly 1 hour to complete the booking form and when she finished she said the price was now GBP1,495 per person. We went ahead and booked the flights as we wanted to secure flight connections as soon as possible In July the same agent contacted my cousin and told him there was a change of schedule and American Airlines had levied a GBP684 fee to the changes. We went ahead and paid the fees. Two weeks later she contacted my cousin again and told him that if we pay GBP80 extra for person we can sit together on the flight. We declined this proposal. On the 2nd September the agent contacted my cousin again claiming there was a cancellation to the return leg of our flight and to fix this we would have to pay per person GBP384. We refused to pay this increase and contacted American Airlines direct who confirmed there were never any fees levied for Schedule Changes and that the return leg was not cancelled at all. We called the agent and relayed this information and we demanded a refund of the GBP684. The agent is a complete nightmare to speak to. She does not listen she needs Customer Service training. We eventually spoke to her Team Leader who is just as bad as her. It took nearly 5 weeks to get a refund after numerous phone calls and emails. To top it up we received funds less GBP36. The team leader had promised to refund this shortfall which to date we have not received On the day of our return when we arrived to check in we were told our names were not registered on the flight as it was voided/cancelled. Thank goodness the Airline was able to repair the status and we were able to return as planned. Please do not use this company. They are bucket shop 3rd Party Travel agents. They claim to be trading in London which I'm doubtful about. They are all Asians using English names. Avoid like a pandemic.

Avoid at all costs. I was massively overcharged for two single Lufthansa tickets within Europe. The amount shown on the Lufthansa invoice of about £575 each was just over half of the £1,801 I was charged by them as the travel agent. When I complained, I was told incorrectly that the LH bill excluded the basic flight charge - which was untrue and directly contradicted by the LH document. They then changed their story and said they could charge what they wanted as they were trying to run a business.

Eating people money and cheating people saying they are gettign tickets for cancelled flights and refuse to refund when the flight are ready to refund. They have cheated many people still. Dont ever trust them and spend money on tickets. They will eat all your money without giving you proper service. All the bad words in the world will belong to these travel unravel team.

I booked a flight to Australia with another company who could not confirm all my flight seats, I contacted travelunravelby mistakewho quoted £158 to book my seats, I contacted them 2 days later, the price had risen to £178!!, the next morning I contacted the airline direct who confirmed that I should not have been charged anything as the seats were free as I had already booked and paid for the seats.I contacted travelunravel as I felt they should have advised me of this and to contact the airline and showed empathy instead they took £178. I gave them the opportunity by contacting them numerous times to part refund the amount paid but they have refused, not returned my calls and left me very upset and disappointed.

I am disgusted by Tavel unravel. They are insensitive. They keep blaming KLM for not refunding my ticket and yet KLM confirmed the refund was done in December 2021. I had to follow this up myself after being told to bring proof that KLM had paid them. KLM sent a confirmation email which I forwarded and he confirmed receipt of my email and he said he will forward to payment department for my refund. That was two months ago and he has now gone back to saying no payment was received. I paid for a ticket through them and it has been a year trying to get my hard earned refund from them. The agent I paid to is now told is on long time sick. Then got passed to another agent who is worse than I have ever known. He pretends to understand my frustration but does nothing to resolve this long outstanding issue. I am sometimes told he is off duty and yet I would have spoken to him same day within 30 minutes. I call him weekly for updates and has the audacity of blocking my calls after saying I will call you in 10 minutes. Never in my life time use these people again.

They charge at least double the face value of an airline ticket, then use the associated credit card used for payment. Avoid. Also note how many 'positive' reviews are from accounts with one review.

They are selling changed and cancelled flights, while they get refunds from the airlines they also keep our money and profit off extra payments customers into in order to change flights. The directors of this company do not even live in the UK, they live in India, their customer service is outsourced to most likely India. The company accounts which are available on campaniles house show the companies very healthy bank balance while they refuse to issue refunds and people out of their hard earned money.

Charged almost 75% more than if the ticket had been booked direct with the airline. We thought we were booking directly with the airline. The airline allows free cancellation whereas this company does not. Their "Lowest Price Assurance with Price Match Policy" is a joke! Don't make the mistake we did.

Absolutely shocking service. I booked online, from what I now know to be a fake British Airways copycat site. I had trouble booking, so I called the number. The person answered claiming to be British Airways. On booking I was told that my ticket is changeable and I can change it as many times as I like with no penalty fee. I would only be required to pay a fare and tax difference if applicable. When it came time to changing the ticket, I was told there is a £50 + VAT fee. I asked the manager to review the call recordings. I had to deal with the same rude agent every time I needed to make a change and every time they charged me the change fee. The agent was extremely rude and has made it clear that only he can change my ticket and I must deal with him whether I like it or not. I contacted British Airways for support, they were useless. The same line, as I have booked with an agent I need to deal with the agent. There is absolutely no avenue provided by BA to report them. Today I called to make another change. I made the call internationally and was told as agent is not in the office, I need to call back at another time

Googled Virgin Airways phone number in a rush and the number for Travelunravel came up. Stupidly thinking it was Virgin - the operative gave the impression all was fine and a booking agent for Virgin airways. The price charged was nearly £200 higher than the Virgin site. When I questioned this - was Informed prices fluctuate and this was the last seat at the price he was quoting - if I did not book it the next seats would be £600 - £700 above this. I contacted Virgin to find the prices were much lower - that the price had not fluctuated(was the same price at the end of the day also - I checked) - and there were many available seats at that price! Virgin also have a 24 hour “cooling off period” on booking, whereas this company stated it could not be cancelled etc. (This was after I specifically asked if I had the option to reflect on it - on the grounds he claimed the payment had been authorised. In fact - my bank advised me it had not been taken out and advised me to cancel my card). At best, the “gentleman” at Travelunravel was evasive in answering my questions and - the politest statement I could say is that the information given was “inaccurate”

BE AWRE!!!!! Do not book flights with this company. I Booked virgin return flights to Orlando with premium seating for our family of 3 adults 4 children at the time of booking I was told the family would be seated together and we could pick the seats once we paid them the £9500. Only to find the flight was full so only scattered seating upstairs and downstairs was available which was not acceptable to us with 4 children. The person I dealt with from travel unravel assured me virgin would have to seat us together as we had booked 1 ticket with 7 travelers and virgin would seat us together for the return flight upon check in This was not the case as we were told the plane was full so no alternative seating was available to our family which were separated for the 8hr flight. Upon our return we informed travel unravel of the circumstances we had to endure and were told this was in the terms and conditions they never sent to us !! PLEASE think again about booking with this company as all there interested in is taking your monies and empty promises. We are now taking this case to our legal team and trading standards as this kind of service is unacceptable

Excellent service, would definitely recommend this service to all travellers!! Call to speak with the person I dealt with, she is very helpful

Outstanding service from the person I dealt with. Courteous and very helpful and got us a very good deal. Highly recommended and would use him again

I do book a ticket for my wife travelling from freetown to London the service I received was excellent , so happy she arrived safely through brussels airlines. Thanks to all of you guys.

I have booked my flight thrice with the person I dealt with. Great service

Very good price and consultant have good knowledge.

I had a good experience . Excellent service was provided thanks

The person I dealt with was friendly, helpful and kept in contact during my travel searching. She found me the best price on the market and was in contact until my travel date. She also made contact to find out how my journey went. Wonderful customer service, thank you to the person I dealt with