Travel Unravel Reviews - www.travelunravel.com

★★★☆☆
2.8 / 5
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★★★★★

“Helpful Company”

Written on: 24/11/2013

A very helpful company who always find the solution to my travel requirements. I have used this company many times and can highly recommend them. He is always very polite and helpful… Read Full Review

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★★★★★

“Helpful Company”

Written on: 22/11/2013 by stephenrogers456 (1 review written)

A very helpful company who always find the solution to my travel requirements. I have used this company many times and can highly recommend them. He is always very polite and helpful… Read Full Review

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★☆☆☆☆

“The worst!!”

Written on: 31/08/2013 by anastasia151236 (1 review written)

I have been travelling to Australia for 16 years and this has got to be the worst company I have had the misfortune to deal with. Once they have your booking they have done with you. In 2012 I travelled to OZ with them . There was a schedule change and they never notified me so I arrived at the airport and my plane had gone. They said I could have £100 as compensation and sent me a voucher stating that if I booked with them this year they would take the £100 off my fare. When I phoned… Read Full Review

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★☆☆☆☆

“BEWARE! DO NOT NOT GO NEAR!”

Written on: 21/08/2013

ZERO STARS (not an option though). My partner and I booked flights through travel unravel then did not recieve tickets. After constant calling and not being contacted back we finally got through to someone willing to talk to us. And this is when the blatant lying to our faces began. We were constantly made to believe the tickets were booked and given all sorts of reasons why they had not been emailed. After numerous calls we finally called the air-line who informed us that no tickets existed… Read Full Review

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★☆☆☆☆

“I had a horrible experience with these people, just...”

Written on: 11/08/2013

I had a horrible experience with these people, just like others i was thugged off my money. The tickets never came through for 4 days despite false reassurances after prolonged stress and agony of my phone call not being answered. Very rude and unprofessional staff tried to pin it on me saying i didn't pay on time. Having all the correspondance proof and time of payment proof, when i challenged them and cancelled my ,so called booked flights which were sold to me but there was no record of… Read Full Review

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★★★★☆

“They provided what they promised ”

Written on: 10/08/2013 by cherrysherry1 (1 review written)

Booked our flights going to Australia , we were sent the conformation straight away and e tickets after 3 days , price was very good as compared to expensive prices everywhere , Nigel was good with his services and called us when he promised . Look forward for booking with them if the manage to find another good price for us… Read Full Review

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★☆☆☆☆

“HORRIBLE!”

Written on: 07/08/2013 by MK1234 (1 review written)

got told every day that i would get the ticket but till right before my flight i got NO ticket!! so stressful not worth it. asking for a refund hopefully will get that. PLEASE dont buy from them!!… Read Full Review

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★☆☆☆☆

“It's probably better book with the airlines directly ,...”

Written on: 31/07/2013

It's probably better book with the airlines directly , they promise a good deal but never mentioning the add ons that come with it. I've flown many times with Korean air and there's always accommodation provided by the airlines for overnight stays at Seoul for the next day transit, on this occasion with travel unravel they wanted to charge us for accommodation that's normally part of the package. The worse part is after we payed for the tickets they then said we needed to pay for hotels which… Read Full Review

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★★★★☆

“Agent Review”

Written on: 19/07/2013

Trevor did an excellent job of assisting me in securing the flight schedule I wanted. He listened & supported all of my needs. Maggie Williams… Read Full Review

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★☆☆☆☆

“Please keep away!!!”

Written on: 16/07/2013

I really do not know where to start with this review. My whole experience with Travel Unravel from start to finish has been horrendous. Over the course of seven days we have been lied to again and again and again by your representatives. At a time when we are planning a wedding 4,000 miles away this has turned out to be the most stressful part by some distance. So let me begin. On Monday 24th June, my fiancée got in touch with one of the sales staff who offered us 2 return flights from… Read Full Review

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★☆☆☆☆

“Untrustworthy ”

Written on: 01/07/2013

Travel Unravel are by far the most untrustworthy people I have ever had the misfortune to come in contact with, they lie about prices to get you locked then they either raise their prices gradually or they claim that there has been some form of communication and that the tickets are no longer available (AFTER TAKING ALL OF YOUR CAR DETAILS). I don't have one positive thing to say about them, their telephone staff have terrible attitudes and have NO customer service skills. Pathetic liars, all… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH TRAVELUNRAVEL!!!!!”

Written on: 21/06/2013 by HRoche (1 review written)

My partner and I booked flights with Travelunravel.co.uk on April 16th 2013. Flights were from London to Christchurch New Zealand. We paid £2146.00 for our flights. We received an itinerary confirmation via email on the same day. We replied that all was correct and were told everything had gone through and we would be sent the tickets. The details of what happened is below but in short - Myself and my partner are so thoroughly disappointed with the treatment we have received from Travel… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 19/06/2013

I cannot stress enough how important it is to steer well clear of this company. unprofesionalism, rudeness and arrogance are just a few of their qualities. This may be a small company with good deals but your time and money is best spent else where from the start of the booking the whole setup feels rubbish. waiting countless days for tickets. Emails seem unprofessional and the whole process is just stress, you are saving your money on customer service and that is all. Please do not waste your… Read Full Review

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★☆☆☆☆

“refused to honour a confirmed booking”

Written on: 18/05/2013 by mossymav (1 review written)

I booked an emergency flight for my wife to travel to a funeral in Manila. I was charged £585.00 and gave my debit card number. Received a booking - but I was not sure of whether or not it was confirmed. When I asked I was sent the same email - but with the word CONFIRMED in the title. I checked the next day and was told I could expect the actual tcket after 5.00 pm. Then I was told it would take 24 hours. The next day I was told that they could not honour the ticket and had found… Read Full Review

Travelunravelholidays's Response to mossymav's Review

Written on: 24/05/2013

We acknowledge the receipt of your complaint dated 18 Th of May, 2013 and are sorry to note its content and we would like to thank you for bringing the same to our knowledge .

Further to the issue raised herein, please be advised that this is certainly not we follow and not part of our standard procedures , We therefore naturally expect our employees to be attentive and friendly in every situation. We are sorry if our services level did not meet your expectations.

Also to rectify the payment as mentioned of £ 585 was never charged to your card .

Whilst we appreciate your dissatisfaction at present, but we hope we may have the opportunity to prove to you that this experience is not indicative of our usual high standards.

Further, we have passed this message on to our training and accounts department who will start an internal investigation. If required, new procedures will be put in place to rectify any issues.

Kindly forward your complaint to us at info@travel-unravel.com

We hope you would give us an opportunity to restore your faith in Travel Unravel and maintain an enduring relationship in future.

Please accept our apologies for any inconvenience caused.

Regards

Travel Unravel Holidays

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Mossymav's reply to Travelunravelholidays's Comment

Written on: 24/05/2013

I note that they do not dispute the facts as I presented them.

I claimed the difference between the original quoted AND CONFIRMED price and the final price they offered me.

I had NO REPLY to my complaint to them. They have my details and my email address.

At a hugely stressful time they caused extra stress and did not meet their confirmed quote.

A rubbish company - DON'T deal with them

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Oharaboyce's reply to Mossymav's Comment

Written on: 23/01/2014

Hi. I am taking legal action against Travel Unravel, and would love to include your story. My goal is to have them banned from practice as they are clearly bad.
I will get backt o you within a week when I've gatehre d together the scores of people online who have been si,ilarly riped off.
Kind regards

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Hroche's Response to mossymav's Review

Written on: 21/06/2013

Im sorry to say we had pretty much the same experience with this company we have also received nothing even in the form of an apology which is the very least they could do. We have ended up massively out of pocket and are now looking into taking up legal action.

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Oharaboyce's reply to Hroche's Comment

Written on: 23/01/2014

Please take legal action - or maybe we shoudl all do it together? Over the next week I will contact as many peole as I can who have been riped off by Travel Unravel and we shoudl decide where to take out=r case, as well as piblicinsing it as much as possible through social media.
Kind regards

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★★★★☆

“Great Price , good services ”

Written on: 12/05/2013

They offered us a very good price for flights to New Zealand last year and as we were little tight on our budget we booked through them , there was a small issue of schedule change which i think happened for all on that flight , apart from that the experience was good enough for us to again contact them and book our holiday to Florida this year, it was perfect , the Hotel , car , flights all were exactly the same as advised by the sales rep , they helped us save money and the experience was… Read Full Review

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★★★★☆

“Easy to book”

Written on: 01/02/2013 by sam.jones (0 reviews written)

very easy to book with, no hidden costings, easy to follow website, have used them before and will continue to use, thank you… Read Full Review

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★★★★★

“Wonderful”

Written on: 01/02/2013 by sparkle99 (1 review written)

Booking was quick and easy, and straight-forward. I have no complaints about the way I was treated or my queries handled. I was able to compare flights very easily… Read Full Review

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★★☆☆☆

“A company that doesn't put its mistakes right”

Written on: 25/08/2012

Booked flights to Thailand with this company as they offered the best deal. They don't speak clear english and they made a mistake which we highlighted when their email confirmation came through. They wanted us to pay almost double. Having agreed to nothing we complained and they offered us flights that were £300 more than we thought we had booked or they would charge us £300 if we wanted to cancel. We took the former offer begrudingly, then when the airline cancelled the flights, they… Read Full Review

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