Travel Unravel Reviews - www.travelunravel.com

★★★☆☆
3.1 / 5
58% of users recommend this
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★☆☆☆☆

“Buyer Beware”

Written on: 17/03/2014

Having booked a flight to Thailand I had to change my flight for an earlier return . They tried to charge me £375 which I refused then £285 which I refused and finally £232 take it or leave it . Originally told £110 when I bought the ticket. There reason was I paid a special low price for my original ticket ( £600 ) , I don't think so and their were flights available at that price and less when I searched the web when trying to return early . Tried to contact Etihad UK but put on hold 3… Read Full Review

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★★★★★

“I CONTACT THEM FOR ALL MY TRIPS NOW.”

Written on: 02/03/2014 by katiafrancisca (1 review written)

Ever since the first time I started using Travel Unravel I have never left them. Every holiday or any type of travel I need to book I go through them simple as that. They do everything for you exactly how you want it to be done while you have time to do something else instead! The staff members are all great and efficient and helpful but you get the option to request the one you want, I have my favourite one which is A.; she helped me with my first experience with them and i have never left… Read Full Review

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★★★★★

“booking a holiday without the stress”

Written on: 11/02/2014 by Dreamteam67 (1 review written)

I would just like to say that the service and attention to be helpful to the customer (me) was first class. I have never booked a holiday out of the paper before but would recommend this Company to all my friends. The person who dealt with me was very very helpful and a credit to her Company… Read Full Review

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★★★★★

“You can change your mind”

Written on: 22/01/2014

I am suffering with health problems and wanted to got to Thailand to recover after treatment has finished. I looked on the Travel Unravelled site for flights for which I did think initially about upgrading for my long haul flight. The travelled unraveled representative looked for flights for me even though I was vague about my wants and needs at the time. As premium economy and business were out of my price range I took my time and planned the journey with a clearer remit and then sent him my… Read Full Review

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★★★★☆

“Good value for money”

Written on: 15/01/2014

It's not straight forward, but it works, I'm happy with the final result… Read Full Review

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★★★★★

“Definitely recommend”

Written on: 14/01/2014 by Tree9 (1 review written)

I don't recognise any of the problems some other reviewers have had. This was my holiday of a lifetime and I didn't want to get it wrong. I booked tickets to orlando and had a very easy transaction. My agent was lovely - very patient with me changing my mind about dates after he had found flights. He took a lot of time talking to me about how ticket prices are set and how the flight industry works. I am very happy with the amount I paid and my itinerary. I was slightly worried that I may lose… Read Full Review

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★★★★☆

“Hadn't heard of them before doing a google search for...”

Written on: 13/01/2014

Hadn't heard of them before doing a google search for airfares, but would certainly use them again. Friendly, pleasant, and professional… Read Full Review

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★★★★☆

“Good service great prices”

Written on: 12/01/2014

Fantastic prices and unexpectedly good service from Travel Unravel. I will be back. Most appreciative that you guys made a fantastic holiday happen over December, my last minute planning notwithstanding. Thank you. I will recommend you guys to friends and family… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 11/01/2014

Having read reviews I just wondered whether they have any connection with TravelRepublic and its ilk.Seems very faliliar to me,take payment then alter details to obtain flights at price which produces maximum profit for them.Booked flights and paid with TravelRepublic,then fight times were changed to increase journey time by 23 hours!!!I was offered chance to cancel and refund but it took my MP and Financial Ombudsman over 18 months to get my cash back!!!Incidentally Credit Card Company did not… Read Full Review

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★★★★★

“No complaints ”

Written on: 07/01/2014

I was also worried after reading some of the complaints on here, So decided to try a few of the local travel agents to see if the could get anywhere near the price, I was prepared to pay £50-60 over the price quoted by travel-unravel for peace of mind but they were all hundreds over the price so i decided to bight the bullet and go for it, I did the booking on line and shortly after i received a confirmation e-mail to say payment had gone through, Three our four hours later i received a phone… Read Full Review

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★★★★★

“Great customer service”

Written on: 27/12/2013 by Monica_1234 (1 review written)

I was a bit nervous about buying with them because of bad reviews but I risked it because of the better fare they offered me. My agent,  found an excellent flight for me to New Zealand, which is not easy, was extremely patient with me, he called me, gave me all the information and although I was very nervous and not too friendly at times, he never lost his good and friendly attitude. He got me the ticket issued fast, which was very important to me. I'm very greatful to him. … Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 23/12/2013 by rebel-uk (1 review written)

Contacted this company to book 4 flights to Orlando, I was quoted a price which was competitive, I agreed to book the flights and was told that before I could pay I would have to send an email with the names of the persons travelling, I was assured that once recived they would telephone me back within 5 minutes. Having sent the email immediately I waited and I waited !!!!! after 3 days I contacted them by telephone again and was not offered any apology but was informed that the flights were no… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY”

Written on: 12/12/2013

DO NOT book with this company!!!! After 3 days and a catalogue of errors and appalling customer service I am now left without any flights. I received a number of quotes with different company's however Travel Unravel were quoting the best deal in terms of dates, number of stops, total travel time and price. I advised I would like to book the flight if they could send the quote through to me so I could check the details. After 3 days and me chasing and calling 2-3 times a day they are now… Read Full Review

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★★★★★

“great job”

Written on: 10/12/2013

Great company and excellent services. They sorted out my visas for australia,Free of Cost ! Will come back again!… Read Full Review

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★★★★★

“Helpful Company”

Written on: 24/11/2013

A very helpful company who always find the solution to my travel requirements. I have used this company many times and can highly recommend them. He is always very polite and helpful… Read Full Review

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★★★★★

“Helpful Company”

Written on: 22/11/2013 by stephenrogers456 (1 review written)

A very helpful company who always find the solution to my travel requirements. I have used this company many times and can highly recommend them. He is always very polite and helpful… Read Full Review

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★☆☆☆☆

“The worst!!”

Written on: 31/08/2013 by anastasia151236 (1 review written)

I have been travelling to Australia for 16 years and this has got to be the worst company I have had the misfortune to deal with. Once they have your booking they have done with you. In 2012 I travelled to OZ with them . There was a schedule change and they never notified me so I arrived at the airport and my plane had gone. They said I could have £100 as compensation and sent me a voucher stating that if I booked with them this year they would take the £100 off my fare. When I phoned… Read Full Review

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★☆☆☆☆

“BEWARE! DO NOT NOT GO NEAR!”

Written on: 21/08/2013

ZERO STARS (not an option though). My partner and I booked flights through travel unravel then did not recieve tickets. After constant calling and not being contacted back we finally got through to someone willing to talk to us. And this is when the blatant lying to our faces began. We were constantly made to believe the tickets were booked and given all sorts of reasons why they had not been emailed. After numerous calls we finally called the air-line who informed us that no tickets existed… Read Full Review

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★☆☆☆☆

“I had a horrible experience with these people, just...”

Written on: 11/08/2013

I had a horrible experience with these people, just like others i was thugged off my money. The tickets never came through for 4 days despite false reassurances after prolonged stress and agony of my phone call not being answered. Very rude and unprofessional staff tried to pin it on me saying i didn't pay on time. Having all the correspondance proof and time of payment proof, when i challenged them and cancelled my ,so called booked flights which were sold to me but there was no record of… Read Full Review

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★★★★☆

“They provided what they promised ”

Written on: 10/08/2013 by cherrysherry1 (1 review written)

Booked our flights going to Australia , we were sent the conformation straight away and e tickets after 3 days , price was very good as compared to expensive prices everywhere , Nigel was good with his services and called us when he promised . Look forward for booking with them if the manage to find another good price for us… Read Full Review

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