Travel Unravel Reviews - www.travelunravel.com

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Latest Reviews

★☆☆☆☆

“Poor, Misleading Service”

Written on: 25/10/2014

In June I booked a return ticket to Australia for November with Travel Unravel which they informed me I could change for £125. Due to unforseen circumstances I have had to change it. This is when the problems started. To begin with the first day I rang Travel Unravel twice and they failed to ring back as they had promised. Since there was no return call that day I rang early the following morning. After waiting for 2 hours for a return call promised within 1 hour I rang them for the 4th time… Read Full Review

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★★★★★

“RECOMMEND THIS COMPANY ”

Written on: 13/10/2014 by Arielle248 (1 review written)

I used Travel Unravel for first time and found them to be most efficient and competitive. The Agent kindly called me back to complete the booking, email was sent immediately and found everyone I spoke to there very helpful. Thank You all the Team… Read Full Review

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★☆☆☆☆

“travel unravel ”

Written on: 13/10/2014 by JoshMills8 (1 review written)

The people who spoke to us other phone had a polite manner most of the time, except for when they tried to ring my partner about getting some information to which he didn't have at the time and the travel agent started getting angry with my partner which I thought was disguisting.the service was very poor in terms of when we were told documents would be emailed to us such as boarding passes etc they were never emailed when they said they were going to, this involved numerous phone calls from… Read Full Review

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★★★★☆

“I needed a flight only and I needed the details and...”

Written on: 12/10/2014 by kpSmith358 (1 review written)

I needed a flight only and I needed the details and confirmation quickly... So far this has been trouble free and swift… Read Full Review

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★★★★★

“Thank you ”

Written on: 10/10/2014 by Ktuitiga (1 review written)

Hi, Re: LHR - HKG- NAN round trip 21/12/14 - 01/01/15 We the Tuitoga family would like to thank you personally for your professional work and service in meeting our travel needs. I know it was of a very short notice on the same note we sincerely apologise for all the trouble we've put you through. We have nothing but high regard and admiration for the services rendered. After being disappointed through other travel agents we are so fortunate to have called travel unravel and to have you on… Read Full Review

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★★★★★

“Best Company”

Written on: 10/10/2014 by Spencerw141 (1 review written)

Best Company to book flights and packages from. I had a great time speaking with the rep. All the best… Read Full Review

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★☆☆☆☆

“Miss sold tickets- poor customer service”

Written on: 24/09/2014 by Julieob (1 review written)

My father who is 85 has unfortunately booked flights with this company that are unsuitable for his requirements. The agent has not listened to his needs or thought about the age of the customer. The email with flight details on sent to my father have no flight dates but do have flight times, my father not realising that he flys from london to Hong Kong with a 5 hour wait then Hong Kong to Brisbane getting in at 11.30 PM this means that he will then get into a strange country at midnight (at 85… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 14/09/2014 by Rashidadeen (1 review written)

Please help me with contacting the right people to make an official complaint against this company, I paid £500 on a deposit just to hold a seat, but they actually booked a ticket I tyres to get my money back as my mother has fallen I'll she is currently in Sierra Leone with all this Ebola crisis, they won't give me back my deposit.. In addition they are very rude and aggressive, I'm so stressed now I need to book a new flight to get her back to London with no more money I don't know what to do… Read Full Review

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★★★★★

“THANKING FOR EXCELLENT WORK”

Written on: 08/09/2014 by aliabdiraham (1 review written)

I am absolutely delighted to have been served by an advisor who assisted and shown great professionalism and dedication to her work. She was very kind, understanding and handled my complicated e ticket situation with care, concern and assurance to assist me. I am a lecturer at King Saud University in Riyadh and had some complications in my e ticket sent from employer in Riyadh. She worked very hard to ensure that all my family members were put on the same flight and secured seats. I… Read Full Review

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★★★★☆

“Not Bad Service and a Great Price!”

Written on: 08/09/2014 by S5raj (1 review written)

Was a bit skeptical at the beginning but decided to check the fares and was surprised at the difference I was being quoted by others and the Airlines directly. After confirmation I received the e tickets in 2 days and was relieved on checking with the Airlines that my reservation existed. The service received was quite good … Read Full Review

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★★★★☆

“polite and efficient”

Written on: 08/09/2014 by susanwills789 (1 review written)

hi, i would just like to say that Morris was very polite and very efficient. i will definitely book my flights with you again… Read Full Review

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★★★★☆

“Comfort ”

Written on: 07/09/2014 by Fionamorgan189 (1 review written)

It was a comfort to me to find someone who could 'unravel' my inability to understand why BA kept doubling the price of my return fare. It was also t a comfort to be able to talk to a kind person on a normal landline number & not to have to hold on for hours with the Seasons. Well done for producing a site so comforting to the older user… Read Full Review

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★★★★☆

“Helpful ”

Written on: 06/09/2014 by Georgina555 (1 review written)

Helpful, polite and got exactly what I was looking for. Flights to a specific destination around fairly flexible dates with sensible advise on how and when to travel… Read Full Review

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★★★★☆

“Amazing price and service ”

Written on: 06/09/2014 by stephnie8686 (1 review written)

found the company , in the beginning was bit guarded to book but their prices was amazingly cheap , took my chances and went ahead and booked the holiday, i must say the services was spot on , received the tickets with 72 hours along with other documentation. highly recommended . Thank you travel unravel… Read Full Review

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★★★★★

“fantastic deal found to Perth”

Written on: 21/08/2014 by yeMalone411 (1 review written)

The advisor was fabulous and found me an affordable flight to Perth with short transfers. The flight was with Qatar and was incredibly good in terms of value and service. I really liked the reminders sent by travel unravel; I wasn't going to forget my flight but it was nice to be remembered! i don't go to Perth every year but will go to travel unravel to source a flight as my first point of call next time I do. Debbie… Read Full Review

Sheba21's Comment

Written on: 01/09/2014

I am booking a flight to Orlando from London Heathrow but I have seen some reviews saying that travel unravel are a rip off. People have said that they just take your money & then don't answer your calls.

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Henrydavid's Comment

Written on: 02/09/2014

I entered this Travel agents for first time and was not disappointed in what I received. ....... The very best.
I went onto 'chat' right away and gave details of what I needed.ie. 30k baggage, broken up flights, short period between flights, cheap, within seconds I had an option of all the above. I went for it. THEN MY probs arose with bank card, my e/m etc etc. Agent used his experience and helped by using my mobile number and we got through the procedure one prob at a time. Agent was not well served with my illiterate use of computers, but he persevered with ME and we completed the deal late that night.
Would like to shake the hand of the agent he gets 11/10 for dealing with a frustrated client who did not have new tech know how. THANKS AGAIN and well done to TRAVEL UNRAVEL for having so great staff.

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★★★★★

““Booked tickets for my holiday, and get awesome...”

Written on: 26/06/2014 by BiancaSutton (1 review written)

I would just like to say that the service and attention to be helpful to the me was first class. I have never booked a holiday out of the paper before but would recommend this Company to all my friends. congrats for such a nice service..keep it up… Read Full Review

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★☆☆☆☆

“Totally Horrific! DO NOT USE ”

Written on: 26/06/2014 by LucilleCallaghan (1 review written)

Never use this company- the are the worst company I have ever had the disfortune of dealing with. I have made an offical complaint via the TTA but am still waiting for my refund. My travel operator has been rude, aggressive, unkind...he promised he good get me a flight with Swiss Air to SouthAfrica, I paid him a £1,000...3 months later no flight and no money...I have phoned, emailed, asked...but nothing. Please please do not use this compnay ever. He has avoided answering my calls, I am… Read Full Review

Sheba21's Response to LucilleCallaghan's Review

Written on: 01/09/2014

Ohhh woooow I've just booked with them I am sooo scared. I'm a student & I do not have that money to spend

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Laveryjames's reply to Sheba21's Comment

Written on: 09/09/2014

I found the advisor very polite and helpful. He gave me advise on where to find specific information. He returned my call with more updates and prices. E-mailed my confirmation and phoned back to check I had received e-mail and went through it again with me, before I replied. I would use this method again. It's very nice to be able to talk to a person when booking a flight.

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Rashidadeen's Response to LucilleCallaghan's Review

Written on: 14/09/2014

Please help me with contacting the right people to make an official complaint against this company something similar has happens to me to I paid £500 on a deposit for a ticket truer to get money back as my mother has fallen ill, they won't give me back my deposit.. In addition they are very rude and aggressive, I'm so stressed now I need to book a new flight to get her back to London with no ore money

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★★★★★

“Would like to thank the advisor for all her help in...”

Written on: 24/06/2014 by Cbreeze13 (1 review written)

Would like to thank the advisor for all her help in arranging my trip to Florida. Lots of help and advice and am already looking at my next trip with them. Plus definately recommend… Read Full Review

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★☆☆☆☆

“Do not use Travel Unravel”

Written on: 06/05/2014 by markjam82 (1 review written)

Some friends and I booked Munich flights in April with TU but after a cockup (of which Travel Unravel were responsible) they agreed to cancel and refund the costs. Fast forward to May and I'm still without the money for the flights which were paid for using a credit card. I've been onto Travel Unravel every day and 24 days later they "dont have anyone's bank details" and "cannot make refunds to credit cards". I've raised the complaint with the company but I can pretty much guarentee that… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 30/04/2014

I had a terrible experience with this rip of agent. 1. They do not have offices in Southall, 2. They are based in India. 3. Quoted me a price and took payment and then emailed to say it had all of a sudden increased and wanted £200 more, I refused. 4. i contacted Virgin to see if any booking had been made and none was on the system. 5. No ticket existed and and now they are saying they cannot refunded. i called my credit card company to cancel payment and rebooked properly with Virgin. Avoid… Read Full Review

Sheba21's Comment

Written on: 01/09/2014

As soon as I saw your comment I called them asking to cancel my booking & get a refund & they said no. My bank said they cannot help.

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