Travel Unravel Reviews - www.travelunravel.com

★★★☆☆
3.2 / 5
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Latest Reviews

★★★★★

“satisfied ”

Written on: 24/02/2015 by japeters0278 (1 review written)

Our travel agent was amazing, he kept us informed and was very Very hellpful I could not have asked for a better agent. We will defiantly calling him next time. The flights are well priced to . Thank your Travel Unravel… Read Full Review

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★★★★☆

“Happy customer ”

Written on: 18/02/2015 by garrizv (1 review written)

we booked a group of 12 people traveling to Australia, we must say that the services are excellent and all the documents were delivered as promised. excellent services , the guy Spencer was very patient and answered all our queries to the satisfaction ..well done Spencer, will be in touch for other holidays… Read Full Review

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★★★★★

“Polite & Helpful ”

Written on: 18/02/2015 by RameshchandraPat (1 review written)

Booking very well done with my wishes especially connecting flight Korean Airline return to London Heathrow at Seoul from Kensal Osaka Japan, will recommend my family and friends to use your services… Read Full Review

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★★★★★

“WELL DONE ”

Written on: 18/02/2015 by peterrich69989 (1 review written)

Hello and well done Jason only wish you had given us the winning lottery numbers for last week!!!!! Cannot understand why we have not used you before but my stepson gave us a very good reference with his personal experience with yr company So thanks again and if you have any influence with airline would really like an isle seat with leg room or free upgrade !!!… Read Full Review

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★☆☆☆☆

“worst travel agent”

Written on: 14/02/2015 by jmbrown1963 (1 review written)

Company charge my elderly mother, for new ticket price because she was not aware that travelling to USA you can only go for 90 days. The company failed to alert the customer that ESTA VISA requirement is for 90 days. Ok fine, my mother was willing to pay an admin fee to change her return but the company charge her another fare, which was even more expensive than her original fare!!!! they have failed to respond to my letters therefore i will be taking the matter further. I WILL NEVER USE OR… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/02/2015 by Clinton203 (1 review written)

Just booked a flight to Washington DC by phone. We found the operator gave excellent service he was courteous friendly and very well informed. Thank you… Read Full Review

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★★★★★

“Surprise surprise!!!”

Written on: 08/02/2015 by Nehemiah242 (1 review written)

We were advised by a young man 30 years younger than us so for the first time we took his advice just imagine us seasons travellers accepting to try the company he has used for years and he can only sing yr praises indeed we are realising his wisdom for ourselves and up to now he has been very helpful. You must be pleased with his reputation and we will use yr company again thak you very much… Read Full Review

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★★★★★

“Flights to Aus nz ”

Written on: 07/02/2015 by Jayantpatel2002 (1 review written)

the man I dealt with has offered us excellent service. He has gone above and beyond in helping and advising to arrange our flights to New Zealand and Australia. Would recommend the company to anyone thinking of traveling to NZ and OZ… Read Full Review

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★★★★★

“Polite & Helpful”

Written on: 30/01/2015 by sgriffin1 (1 review written)

The adviser who I dealt with, santo, and mark, was more than helpful and very patient with me, I am grateful for all his help and will definitely deal with him again. as also ta comfort to be able to talk to a kind person on a normal landline number & not to have to hold on for hours with the Seasons. Well done for producing a site so comforting… Read Full Review

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★★★★☆

“Feedback”

Written on: 30/01/2015 by ralanison (1 review written)

first time with this company ,they were very polite and helpful sorted out flights for 13 people to Florida for Easter very quickly. all information sent out. All staff we called were courteous and good to talk to . very pleased and would use this company again thanks… Read Full Review

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★☆☆☆☆

“not to be trusted”

Written on: 25/01/2015 by Judo53 (1 review written)

I booked what I thought was a first class ticket on Kuwait air from NYC to London.I Paid for a first class ticket as I have a bad back and needed to lie down. I found myself in business that was worse than BA premium and the first class doesn't have flat beds.So I lost over £300.Even the Kuwait airways rep in NYC was horrified by what had occurred as were staff on the flight.I asked for a transcript of all the calls but no joy… Read Full Review

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★★★☆☆

“Careful of terms & conditions”

Written on: 23/01/2015 by CristoferO'Neal256 (1 review written)

I booked a city break through MightyDeals that went through to Travel Unravel. They are functional enough but soon pass on any difficulties straight to the customer. Case example is a RyanAir 'name change' fee £110 based on the informal details passed on at booking stage, to the confirmation at provision of passport details. Many people may use nicknames at deal sites, Annie instead of Hannah, Betty instead of Elizabeth, etc. These are passed STRAIGHT ON to the flight booking without clear… Read Full Review

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★★★★★

“Highly Impressed ”

Written on: 16/01/2015 by pathingston (1 review written)

Dear Simi , I write to thank you most sincerely for all the help you gave to me in obtaining the Visa to visit the USA as well as for arranging the flight. Your patience in dealing with the needs of a customer is amazing. You never got tired or angry with my many many questions, needs and problems to be sorted out. You always assured me in a rather calm and reassuring manner which alleviated all my fears. To be honest I have never received such excellent customer service in all such… Read Full Review

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★★★★★

“Great Experience ”

Written on: 16/01/2015 by doreenno (1 review written)

The man I dealt with dealt with everything for me.. He was very helpful & showed great patience towards me. Whenever I phoned, everyone was very courteous & helpful..Thanks for being quick and efficient… Read Full Review

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★★★★☆

“Polite and Helpful”

Written on: 16/01/2015 by McGarry336 (1 review written)

I booked a holiday for my parents to Australia. The gentleman I spoke to was  fantastic. He went above and beyond to ensure that everything went smoothly, he was patient and empathic. Fabulous service from him from start to finish and I will use your company again… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST”

Written on: 01/01/2015

Where do I begin..... Travel Unravel are literally the most disgraceful company I have ever had the misfortune of dealing with. My girlfriend booked me and her a surprise holiday to Sicily. When the sales rep called her for our passport details he informed her that he was able to get us a private car and ferry from mainland Italy to Sicily and back again for a reasonable price of £280 return (this is on top of the flights and hotel). This sounded quite good. At this point my girlfriend let… Read Full Review

Laveryjames's Comment

Written on: 07/01/2015

very good service offered

I was impressed with the professionalism and speed by which my flight requirements were met. I got a good value flight with minimum waiting between connections and would thoroughly recommended the service you offer to anyone looking for a good deal.

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Gerds's Comment

Written on: 19/01/2015

Never should anyone use this company.

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★☆☆☆☆

“Do not touch”

Written on: 04/12/2014 by 494Miller (1 review written)

pricing is based on how much they can get away with charging you. Which is fine when you book a ticket and they are best price, but if you need to change that booking, you are at their mercy, I would never use them again. The other thing I found was they sell tickets they don't have and so you may be left waiting 2/3 months right upto 2 weeks before travel to get the tickets you bought actually issued… Read Full Review

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★☆☆☆☆

“Dishonest and money grabbing vultures”

Written on: 11/11/2014 by Lizethi16 (1 review written)

Can't believe I was deceived in believing these people.promised me a flight that I could pay in 3 parts. Had a deadline date which I had adhered to . The next day I was sent an email to say the dates were no longer available. Even though the arranged payment was authorised. I knew that I would have to pay extra if the ticket price or taxes went up but had no concerns about the dates of travel. I am deeply saddened that I have to cxl due to no availability now and have lost my deposit of… Read Full Review

Hydranger922's Comment

Written on: 16/12/2014

Ring trading standards/ citizen's advice bureau.

I am also having problems with them and did get good advice. They booked my ticket 2 MONTHS later than requested and I am getting no help from them - they don't even return my calls.

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★★★★☆

“Excellent ”

Written on: 10/11/2014 by Tammysaundby (1 review written)

flights were required for a last minute travel , not only they got me the best fare but also all the documents were sent within 1 hour of booking .. Fabulous . Really happy to find them . Thank you for all the help and patience . Will recommend to family and friends… Read Full Review

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★☆☆☆☆

“Poor, Misleading Service”

Written on: 25/10/2014

In June I booked a return ticket to Australia for November with Travel Unravel which they informed me I could change for £125. Due to unforseen circumstances I have had to change it. This is when the problems started. To begin with the first day I rang Travel Unravel twice and they failed to ring back as they had promised. Since there was no return call that day I rang early the following morning. After waiting for 2 hours for a return call promised within 1 hour I rang them for the 4th time… Read Full Review

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