Travel Unravel Reviews - www.travelunravel.com

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Latest Reviews

★☆☆☆☆

“not to be trusted”

Written on: 25/01/2015 by Judo53 (1 review written)

I booked what I thought was a first class ticket on Kuwait air from NYC to London.I Paid for a first class ticket as I have a bad back and needed to lie down. I found myself in business that was worse than BA premium and the first class doesn't have flat beds.So I lost over £300.Even the Kuwait airways rep in NYC was horrified by what had occurred as were staff on the flight.I asked for a transcript of all the calls but no joy… Read Full Review

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★★★☆☆

“Careful of terms & conditions”

Written on: 23/01/2015 by CristoferO'Neal256 (1 review written)

I booked a city break through MightyDeals that went through to Travel Unravel. They are functional enough but soon pass on any difficulties straight to the customer. Case example is a RyanAir 'name change' fee £110 based on the informal details passed on at booking stage, to the confirmation at provision of passport details. Many people may use nicknames at deal sites, Annie instead of Hannah, Betty instead of Elizabeth, etc. These are passed STRAIGHT ON to the flight booking without clear… Read Full Review

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★★★★★

“Highly Impressed ”

Written on: 16/01/2015 by pathingston (1 review written)

Dear Simi , I write to thank you most sincerely for all the help you gave to me in obtaining the Visa to visit the USA as well as for arranging the flight. Your patience in dealing with the needs of a customer is amazing. You never got tired or angry with my many many questions, needs and problems to be sorted out. You always assured me in a rather calm and reassuring manner which alleviated all my fears. To be honest I have never received such excellent customer service in all such… Read Full Review

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★★★★★

“Great Experience ”

Written on: 16/01/2015 by doreenno (1 review written)

The man I dealt with dealt with everything for me.. He was very helpful & showed great patience towards me. Whenever I phoned, everyone was very courteous & helpful..Thanks for being quick and efficient… Read Full Review

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★★★★☆

“Polite and Helpful”

Written on: 16/01/2015 by McGarry336 (1 review written)

I booked a holiday for my parents to Australia. The gentleman I spoke to was  fantastic. He went above and beyond to ensure that everything went smoothly, he was patient and empathic. Fabulous service from him from start to finish and I will use your company again… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST”

Written on: 01/01/2015

Where do I begin..... Travel Unravel are literally the most disgraceful company I have ever had the misfortune of dealing with. My girlfriend booked me and her a surprise holiday to Sicily. When the sales rep called her for our passport details he informed her that he was able to get us a private car and ferry from mainland Italy to Sicily and back again for a reasonable price of £280 return (this is on top of the flights and hotel). This sounded quite good. At this point my girlfriend let… Read Full Review

Laveryjames's Comment

Written on: 07/01/2015

very good service offered

I was impressed with the professionalism and speed by which my flight requirements were met. I got a good value flight with minimum waiting between connections and would thoroughly recommended the service you offer to anyone looking for a good deal.

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Gerds's Comment

Written on: 19/01/2015

Never should anyone use this company.

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★☆☆☆☆

“Do not touch”

Written on: 04/12/2014 by 494Miller (1 review written)

pricing is based on how much they can get away with charging you. Which is fine when you book a ticket and they are best price, but if you need to change that booking, you are at their mercy, I would never use them again. The other thing I found was they sell tickets they don't have and so you may be left waiting 2/3 months right upto 2 weeks before travel to get the tickets you bought actually issued… Read Full Review

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★☆☆☆☆

“Dishonest and money grabbing vultures”

Written on: 11/11/2014 by Lizethi16 (1 review written)

Can't believe I was deceived in believing these people.promised me a flight that I could pay in 3 parts. Had a deadline date which I had adhered to . The next day I was sent an email to say the dates were no longer available. Even though the arranged payment was authorised. I knew that I would have to pay extra if the ticket price or taxes went up but had no concerns about the dates of travel. I am deeply saddened that I have to cxl due to no availability now and have lost my deposit of… Read Full Review

Hydranger922's Comment

Written on: 16/12/2014

Ring trading standards/ citizen's advice bureau.

I am also having problems with them and did get good advice. They booked my ticket 2 MONTHS later than requested and I am getting no help from them - they don't even return my calls.

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★★★★☆

“Excellent ”

Written on: 10/11/2014 by Tammysaundby (1 review written)

flights were required for a last minute travel , not only they got me the best fare but also all the documents were sent within 1 hour of booking .. Fabulous . Really happy to find them . Thank you for all the help and patience . Will recommend to family and friends… Read Full Review

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★☆☆☆☆

“Poor, Misleading Service”

Written on: 25/10/2014

In June I booked a return ticket to Australia for November with Travel Unravel which they informed me I could change for £125. Due to unforseen circumstances I have had to change it. This is when the problems started. To begin with the first day I rang Travel Unravel twice and they failed to ring back as they had promised. Since there was no return call that day I rang early the following morning. After waiting for 2 hours for a return call promised within 1 hour I rang them for the 4th time… Read Full Review

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★★★★★

“RECOMMEND THIS COMPANY ”

Written on: 13/10/2014 by Arielle248 (1 review written)

I used Travel Unravel for first time and found them to be most efficient and competitive. The Agent kindly called me back to complete the booking, email was sent immediately and found everyone I spoke to there very helpful. Thank You all the Team… Read Full Review

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★☆☆☆☆

“travel unravel ”

Written on: 13/10/2014 by JoshMills8 (1 review written)

The people who spoke to us other phone had a polite manner most of the time, except for when they tried to ring my partner about getting some information to which he didn't have at the time and the travel agent started getting angry with my partner which I thought was disguisting.the service was very poor in terms of when we were told documents would be emailed to us such as boarding passes etc they were never emailed when they said they were going to, this involved numerous phone calls from… Read Full Review

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★★★★☆

“I needed a flight only and I needed the details and...”

Written on: 12/10/2014 by kpSmith358 (1 review written)

I needed a flight only and I needed the details and confirmation quickly... So far this has been trouble free and swift… Read Full Review

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★★★★★

“Thank you ”

Written on: 10/10/2014 by Ktuitiga (1 review written)

Hi, Re: LHR - HKG- NAN round trip 21/12/14 - 01/01/15 We the Tuitoga family would like to thank you personally for your professional work and service in meeting our travel needs. I know it was of a very short notice on the same note we sincerely apologise for all the trouble we've put you through. We have nothing but high regard and admiration for the services rendered. After being disappointed through other travel agents we are so fortunate to have called travel unravel and to have you on… Read Full Review

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★★★★★

“Best Company”

Written on: 10/10/2014 by Spencerw141 (1 review written)

Best Company to book flights and packages from. I had a great time speaking with the rep. All the best… Read Full Review

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★☆☆☆☆

“Miss sold tickets- poor customer service”

Written on: 24/09/2014 by Julieob (1 review written)

My father who is 85 has unfortunately booked flights with this company that are unsuitable for his requirements. The agent has not listened to his needs or thought about the age of the customer. The email with flight details on sent to my father have no flight dates but do have flight times, my father not realising that he flys from london to Hong Kong with a 5 hour wait then Hong Kong to Brisbane getting in at 11.30 PM this means that he will then get into a strange country at midnight (at 85… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 14/09/2014 by Rashidadeen (1 review written)

Please help me with contacting the right people to make an official complaint against this company, I paid £500 on a deposit just to hold a seat, but they actually booked a ticket I tyres to get my money back as my mother has fallen I'll she is currently in Sierra Leone with all this Ebola crisis, they won't give me back my deposit.. In addition they are very rude and aggressive, I'm so stressed now I need to book a new flight to get her back to London with no more money I don't know what to do… Read Full Review

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★★★★★

“THANKING FOR EXCELLENT WORK”

Written on: 08/09/2014 by aliabdiraham (1 review written)

I am absolutely delighted to have been served by an advisor who assisted and shown great professionalism and dedication to her work. She was very kind, understanding and handled my complicated e ticket situation with care, concern and assurance to assist me. I am a lecturer at King Saud University in Riyadh and had some complications in my e ticket sent from employer in Riyadh. She worked very hard to ensure that all my family members were put on the same flight and secured seats. I… Read Full Review

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★★★★☆

“Not Bad Service and a Great Price!”

Written on: 08/09/2014 by S5raj (1 review written)

Was a bit skeptical at the beginning but decided to check the fares and was surprised at the difference I was being quoted by others and the Airlines directly. After confirmation I received the e tickets in 2 days and was relieved on checking with the Airlines that my reservation existed. The service received was quite good … Read Full Review

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★★★★☆

“polite and efficient”

Written on: 08/09/2014 by susanwills789 (1 review written)

hi, i would just like to say that Morris was very polite and very efficient. i will definitely book my flights with you again… Read Full Review

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