Travel Unravel Reviews - www.travelunravel.com

★★★☆☆
2.9 / 5
51.3% of users recommend this
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Latest Reviews

★★★★★

“fantastic deal found to Perth”

Written on: 21/08/2014 by yeMalone411 (1 review written)

The advisor was fabulous and found me an affordable flight to Perth with short transfers. The flight was with Qatar and was incredibly good in terms of value and service. I really liked the reminders sent by travel unravel; I wasn't going to forget my flight but it was nice to be remembered! i don't go to Perth every year but will go to travel unravel to source a flight as my first point of call next time I do. Debbie… Read Full Review

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★★★★★

““Booked tickets for my holiday, and get awesome...”

Written on: 26/06/2014 by BiancaSutton (1 review written)

I would just like to say that the service and attention to be helpful to the me was first class. I have never booked a holiday out of the paper before but would recommend this Company to all my friends. congrats for such a nice service..keep it up… Read Full Review

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★☆☆☆☆

“Totally Horrific! DO NOT USE ”

Written on: 26/06/2014 by LucilleCallaghan (1 review written)

Never use this company- the are the worst company I have ever had the disfortune of dealing with. I have made an offical complaint via the TTA but am still waiting for my refund. My travel operator has been rude, aggressive, unkind...he promised he good get me a flight with Swiss Air to SouthAfrica, I paid him a £1,000...3 months later no flight and no money...I have phoned, emailed, asked...but nothing. Please please do not use this compnay ever. He has avoided answering my calls, I am… Read Full Review

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★★★★★

“Would like to thank the advisor for all her help in...”

Written on: 24/06/2014 by Cbreeze13 (1 review written)

Would like to thank the advisor for all her help in arranging my trip to Florida. Lots of help and advice and am already looking at my next trip with them. Plus definately recommend… Read Full Review

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★☆☆☆☆

“Do not use Travel Unravel”

Written on: 06/05/2014 by markjam82 (1 review written)

Some friends and I booked Munich flights in April with TU but after a cockup (of which Travel Unravel were responsible) they agreed to cancel and refund the costs. Fast forward to May and I'm still without the money for the flights which were paid for using a credit card. I've been onto Travel Unravel every day and 24 days later they "dont have anyone's bank details" and "cannot make refunds to credit cards". I've raised the complaint with the company but I can pretty much guarentee that… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 30/04/2014

I had a terrible experience with this rip of agent. 1. They do not have offices in Southall, 2. They are based in India. 3. Quoted me a price and took payment and then emailed to say it had all of a sudden increased and wanted £200 more, I refused. 4. i contacted Virgin to see if any booking had been made and none was on the system. 5. No ticket existed and and now they are saying they cannot refunded. i called my credit card company to cancel payment and rebooked properly with Virgin. Avoid… Read Full Review

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★☆☆☆☆

“Beware this website !”

Written on: 24/04/2014 by Austrek (1 review written)

I wanted to change the return date of my flight from Australia the guy said there would be airline charges of 3 to 4 hundred pounds!! to do with availability etc.I spoke to Virgin Australia who were shocked at the price. They said there was availability on said date and if they could change it the price to change is AUD$50 but they had an agreement with the agent that only the agent could change it(wonder why). These people are parasites and liars who tried to rip me off in the airlines… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 17/03/2014

Having booked a flight to Thailand I had to change my flight for an earlier return . They tried to charge me £375 which I refused then £285 which I refused and finally £232 take it or leave it . Originally told £110 when I bought the ticket. There reason was I paid a special low price for my original ticket ( £600 ) , I don't think so and their were flights available at that price and less when I searched the web when trying to return early . Tried to contact Etihad UK but put on hold 3… Read Full Review

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★★★★★

“I CONTACT THEM FOR ALL MY TRIPS NOW.”

Written on: 02/03/2014 by katiafrancisca (1 review written)

Ever since the first time I started using Travel Unravel I have never left them. Every holiday or any type of travel I need to book I go through them simple as that. They do everything for you exactly how you want it to be done while you have time to do something else instead! The staff members are all great and efficient and helpful but you get the option to request the one you want, I have my favourite one which is A.; she helped me with my first experience with them and i have never left… Read Full Review

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★★★★★

“booking a holiday without the stress”

Written on: 11/02/2014 by Dreamteam67 (1 review written)

I would just like to say that the service and attention to be helpful to the customer (me) was first class. I have never booked a holiday out of the paper before but would recommend this Company to all my friends. The person who dealt with me was very very helpful and a credit to her Company… Read Full Review

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★★★★★

“You can change your mind”

Written on: 22/01/2014

I am suffering with health problems and wanted to got to Thailand to recover after treatment has finished. I looked on the Travel Unravelled site for flights for which I did think initially about upgrading for my long haul flight. The travelled unraveled representative looked for flights for me even though I was vague about my wants and needs at the time. As premium economy and business were out of my price range I took my time and planned the journey with a clearer remit and then sent him my… Read Full Review

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★★★★☆

“Good value for money”

Written on: 15/01/2014

It's not straight forward, but it works, I'm happy with the final result… Read Full Review

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★★★★★

“Definitely recommend”

Written on: 14/01/2014 by Tree9 (1 review written)

I don't recognise any of the problems some other reviewers have had. This was my holiday of a lifetime and I didn't want to get it wrong. I booked tickets to orlando and had a very easy transaction. My agent was lovely - very patient with me changing my mind about dates after he had found flights. He took a lot of time talking to me about how ticket prices are set and how the flight industry works. I am very happy with the amount I paid and my itinerary. I was slightly worried that I may lose… Read Full Review

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★★★★☆

“Hadn't heard of them before doing a google search for...”

Written on: 13/01/2014

Hadn't heard of them before doing a google search for airfares, but would certainly use them again. Friendly, pleasant, and professional… Read Full Review

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★★★★☆

“Good service great prices”

Written on: 12/01/2014

Fantastic prices and unexpectedly good service from Travel Unravel. I will be back. Most appreciative that you guys made a fantastic holiday happen over December, my last minute planning notwithstanding. Thank you. I will recommend you guys to friends and family… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 11/01/2014

Having read reviews I just wondered whether they have any connection with TravelRepublic and its ilk.Seems very faliliar to me,take payment then alter details to obtain flights at price which produces maximum profit for them.Booked flights and paid with TravelRepublic,then fight times were changed to increase journey time by 23 hours!!!I was offered chance to cancel and refund but it took my MP and Financial Ombudsman over 18 months to get my cash back!!!Incidentally Credit Card Company did not… Read Full Review

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★★★★★

“No complaints ”

Written on: 07/01/2014

I was also worried after reading some of the complaints on here, So decided to try a few of the local travel agents to see if the could get anywhere near the price, I was prepared to pay £50-60 over the price quoted by travel-unravel for peace of mind but they were all hundreds over the price so i decided to bight the bullet and go for it, I did the booking on line and shortly after i received a confirmation e-mail to say payment had gone through, Three our four hours later i received a phone… Read Full Review

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★★★★★

“Great customer service”

Written on: 27/12/2013 by Monica_1234 (1 review written)

I was a bit nervous about buying with them because of bad reviews but I risked it because of the better fare they offered me. My agent,  found an excellent flight for me to New Zealand, which is not easy, was extremely patient with me, he called me, gave me all the information and although I was very nervous and not too friendly at times, he never lost his good and friendly attitude. He got me the ticket issued fast, which was very important to me. I'm very greatful to him. … Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 23/12/2013 by rebel-uk (1 review written)

Contacted this company to book 4 flights to Orlando, I was quoted a price which was competitive, I agreed to book the flights and was told that before I could pay I would have to send an email with the names of the persons travelling, I was assured that once recived they would telephone me back within 5 minutes. Having sent the email immediately I waited and I waited !!!!! after 3 days I contacted them by telephone again and was not offered any apology but was informed that the flights were no… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY”

Written on: 12/12/2013

DO NOT book with this company!!!! After 3 days and a catalogue of errors and appalling customer service I am now left without any flights. I received a number of quotes with different company's however Travel Unravel were quoting the best deal in terms of dates, number of stops, total travel time and price. I advised I would like to book the flight if they could send the quote through to me so I could check the details. After 3 days and me chasing and calling 2-3 times a day they are now… Read Full Review

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