A company that doesn't put its mistakes right

★★★☆☆
2.8 / 5
50% of users recommend this

Guest's review of Travel Unravel - www.travelunravel.com

★★☆☆☆

“A company that doesn't put its mistakes right”

Written on: 25/08/2012

Booked flights to Thailand with this company as they offered the best deal. They don't speak clear english and they made a mistake which we highlighted when their email confirmation came through. They wanted us to pay almost double. Having agreed to nothing we complained and they offered us flights that were £300 more than we thought we had booked or they would charge us £300 if we wanted to cancel.

We took the former offer begrudingly, then when the airline cancelled the flights, they wanted us to pay £350 so they wouldn't be out of pocket.

This is a Phillipino company and they do not seem to understand british trading law. we had to fight for our refund which we are still waiting for.

I don't feel able to trust this company. complaints to the Travel Trust got us nowhere.

If you book with this company make sure they have got your booking right before giving them your bank details. They seem to think they can charge what they like for their own mistakes to be put right.

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