Good prices, but beware of the "free to change" option

Travel Republic - travelrepublic.co.uk
★★★★☆
4.4
94.0% of users recommend this

Dominique449's review of Travel Republic - travelrepublic.co.uk

“Good prices, but beware of the "free to change" option”

★★★☆☆

written by Dominique449 on 09/04/2017

Compared the prices for hotels and flights with other sites and TR came up tops, and the webiste is well laid out and easy to use so kudos to TR for that.

My major complaints are

1) Price match/refund: the hotel price we paid had dropped a few days after I had booked, and as my booking was supposedly free to change I logged a ticket to get a refund on the difference. I didn't hear from TR so I phoned and was told that the option to change was only until 00:01 on the date mentioned, not until the end of that day so as I had called "late" on that day I couldn't make the change. There was no mention of this in the small print, and they never responded to my ticket so I wasn't happy about that.

2) The hotel we booked was for the most part closed so TR need to vet who and what they are selling properly (i.e. we went to use the beach, animation and pool facilities but that was all still closed, and the hotel was only half operating). TR need to check what it is they are selling.

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