written by PippaSmith on 22/11/2016
This is the 2nd time I've used TR but the first time I've had to complain. I think TR are excellent if the holiday goes well but there complaint process is too structured, not allowing you to speak to a person. Also, I felt that TR took the word of their supplier over mine when there are numerous complaints. Very disappointing and has left a sour taste in my mouth after a great holiday.
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