Beware if there is a problem with your booking

4.4 / 5
94.2% of users recommend this

margaret999's review of Travel Republic -


“Beware if there is a problem with your booking”

Written on: 21/02/2014 by margaret999 (1 review written)

I have used Travel Republic for many years without incident however please beware that if there is a problem with your booking there is no support from Travel Republic. I booked my holiday on 1st August to leave on Sunday 29th September. I was emailed late Friday afternoon 27th September advising me that my hotel was overbooked. I was told the name of the hotel they had transferred me to and I objected to their choice. I requested they transfer me to a hotel of my choice however neither Travel Republic or their hotel provider Jumbo Tours would consider this and directed me to their Terms & Conditions which does protect them in this situation. Jumbo Tours are not a member of ABTA so whilst you may think booking with Travel Republic who are members protects your holiday the fact is it doesn't and you don't have any protection.
I appreciate that this situation can occur but by showing some consideration and compassion to their client they could have made a difficult and stressful situation much more pleasant. It really put a damper on my holiday. I was also told my transfers would be amended but on arrival discovered they weren't. I had lost all trust in them by now and on the date of my departure I had to make my own way to the original hotel to be picked up for the airport.

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
Summer Sun 2017 - Mark Warner