Hotel Booking letdown

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Grandma56480's review of Travel Republic - www.travelrepublic.co.uk

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“Hotel Booking letdown”

Written on: 15/01/2014 by Grandma56480 (1 review written)

Just tried to book a hotel for the France /England game. Used TR, they confirmed booking and took my money. 24hours later still no confirmation phoned them and was told it was "pending". Following day had email to say hotel not available.Phoned to complain and only response is that they are only an agent and have to wait for a response. Not exactly a "Live Site" are they. Now told have to wait 3 days for refund! Its amazing how the exchange of funds slows to a crawl when Companies have to return cash. How much do they make on unused booking fees. My advice is to use a reputable company like Booking.com who were quick and efficient. They need to be as clear as Booking.com are on payment means confirmation. Will never use Travel Republic again.

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