Written on: 11/01/2014
Booked flights and paid by credit card,some days later flight times changed to increase jouney time by 23 hours!!!!!E mail offered 3 options one of which was to cancel and receive refund,opted for this but then told that cancellation was not an option!!!Some 4 hours of phone calls ensued all logged on my itemised bill,company denied receiving any calls.Credit card company useless,my MP and Financial Ombudsman obtained refund from Barclaycard after almost 2 years and only on a technicality.I booked my flights direct with US Airlines,travelled on exact same flights as originally AND got a BETTER price,there is a moral there.BOOK DIRECT WITH AIRLINE OR AT LEAST ASK FOR A PRICE.Beware of other companies linked to TravelRepublic,remember if it seems too good to be true it probably is.Research before booking,use well established companies,get more than one price,do not impulse book.
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