Written on: 05/10/2013
I clicked through from a hotel booking site for an hotel in Southern Germany and reserved the room specified. I later realised that there was no mention of the room grade. I contacted Travel Republic to request a mountain view and balcony. They said they couldn't guarantee it but would submit a request to the hotel. On arrival, the hotel said I had booked a basic room and had to pay a supplement for anything more. Had I realised this I would not have booked in the way I did and I am disappointed that when I phoned Travel Republic didn't take any interest in my booking and made no attempt to explain the situation.
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