Mix Up with Booking & Poor Communnications

4.4 / 5
94.2% of users recommend this

Guest's review of Travel Republic - www.travelrepublic.co.uk


“Mix Up with Booking and Poor Communnications”

Written on: 02/04/2012

I have used Travel Republic a lot and would use them again. Normally they are very good. However, on this occasion, TR took some time to confirm my booking and I had to call a couple of times. The upshot was that by the time my booking was confirmed the hotel no longer had 2 * "promo rooms" avalable and I had to pay about £160 extra. I discussed this with TR and although the people I talked to were polite, they would not accept responsibility. I given a small amount off and as an alternative offered a 5% discount on a different hotel, which I did not accept. In summary, TR is usually good but fell over on this instance and should have taken the hit on the additional cost.

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