Travel Interaction Reviews - www.travelinteraction.co.uk

★★★★☆
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Latest Reviews

★★★☆☆

“Variable”

Written on: 20/12/2014 by Edwinfromwiltshire (1 review written)

I am just back from 15 nights in Egypt on a Travel Interaction holiday from Travelzoo. Overall the holiday was good value but there were shortcomings hence only 3 stars. The trip was 2 nights in Hurghada, 7 nights on MS Emilio on the Nile and 6 nights in Hurghada. We were advised the coach from Hurghada to Luxor would take 4 hours but it took over 7 hours and I had some concerns about the state of its tyres. I believe we spent too much time collecting other hotel passengers in Hurghada!… Read Full Review

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★★★★★

“Happy experience!”

Written on: 20/12/2014

I was talked through all options by an enthusiastic and very helpful member of staff… Read Full Review

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★★★★☆

“easy holiday booking”

Written on: 19/12/2014 by Cooley216 (1 review written)

booking was relatively easy, the person I spoke to was very helpful and offered to ring me back to save me using my phone which was good, the only negative comment I would make is that he spoke very quickly when running through the final arrangements of the trip, having said that all the information came through by e mail very quickly so overall a good experience… Read Full Review

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★★★★★

“A Very Happy First Timer”

Written on: 19/12/2014 by Jaydonw141 (1 review written)

Excellent service, most reassuring and efficient,covered all aspects of concern and presented the complete holiday package. Can't wait to go… Read Full Review

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★★★★★

“Quick and easy”

Written on: 19/12/2014 by pumpkinchick (1 review written)

I found your company very easy to deal with. Was a bit rubbish that the quote I got right before ringing had run out, in approx 1 minute! so had to pay £40 more per person plus the 2% charge for using a debit card wasn't great. The rest I can't really say until we've checked in, etc, which won't be till May 2015… Read Full Review

By Travelinteraction

Written on: 20/12/2014

Thank you very much for your review, in which I was delighted to read that you found our company easy to deal with.

For clarification, we have a standard £2 charge on debit card transactions, and I can confirm that you were charged £2 for your debit card payment, not 2%.

Have a fantastic trip, and I very much hope we will have the pleasure of being of service to you again in the future.

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★★★★☆

“No confirmation received”

Written on: 18/12/2014 by Illawalla911 (1 review written)

I booked a 3night trip to Copenhagen at 6pm on the 17th Dec and as yet haven't received any confirmation email but have received this review! Hope this reminder generates my confirmation.Regarding the booking I was very impressed with your agent Brian who handled my enquiry with skill and professionalism,tailoring a package to suite our dates and managed to get us an upgrade on our accommodation.Will definitely think of using Travelinteraction again… Read Full Review

By Travelinteraction

Written on: 19/12/2014

Thank you very much for your review. I am delighted to hear that you were impressed by the customer service you received from Brian. Your very kind comments have been passed on to him. With regard to your confirmation email, it is automatically system generated, as is the email to which you have responded here. I trust you received your confirmation email subsequently and that there has simply been a slight overlap between posting your review and receiving your confirmation email. If not, could I ask you to please contact us through the normal channels and we will resend it to you immediately. Have a fantastic trip to Copenhagen!

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★★★★★

“Having seen the holiday that we wanted in Copenhagen...”

Written on: 18/12/2014 by ColinEye (1 review written)

Having seen the holiday that we wanted in Copenhagen the service we received was excellent. Our son is getting married to a Danish girl next year in Copenhagen and we want to familiarise ourselves with the area before the wedding. The three night break is perfect for us and the staff member who dealt with our enquiry could not have been more helpful - even steering us to a better hotel and different airline for the same cost… Read Full Review

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★★★★☆

“Quick and Efficient”

Written on: 18/12/2014

The agent quickly understood what kind of short break we were looking for.Quotes came through quickly and within a couple of hours we had booked and paid. We feel we have a good deal because the agent was concerned that we got all the special offers available and as we are flexible on dates everything was tailored to meet our needs. There was only one mistake in the booking [mis-spelt surname] but that could be down to my pronunciation… Read Full Review

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★★★★★

“Great customer service, nice guys”

Written on: 18/12/2014 by XzavierJimenez279 (1 review written)

Booked a trip to rekjavik ... Smooth as silk… Read Full Review

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★★★★☆

“theright company”

Written on: 17/12/2014 by Colemansj129 (1 review written)

very pleased with services very friendly and knowilable staff will be using you again Dillon saying what a good holiday it was after going himself hope it lives up to his review… Read Full Review

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★★★★★

“Great service very helpful and when they say they will...”

Written on: 17/12/2014 by Colemangt129 (1 review written)

Great service very helpful and when they say they will call Thanks Linda… Read Full Review

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★★★☆☆

“good sell poor follow up”

Written on: 16/12/2014 by peteelaw (1 review written)

Very helpful and efficient salesperson, he helped me get exactly what I wanted. Upon receiving my summary of costs I had a question, the person I dealt with was not available so I was put through to admin. I asked what a cost of £27 was on my bill and she said she did not understand my question!! and to send an email. Shortly after I received a phone call and another person seemed not to know either. Neither person seemed to want to help me and I was peeved. … Read Full Review

By Travelinteraction

Written on: 19/12/2014

Thank you for your review.

I am very sorry for the poor response you received to your query. We take customer service very seriously, and were extremely disappointed to hear about your experience. Please accept our sincere apologies. I very much hope that the matter has now been resolved, but if you still need clarification, please do not hesitate to get back in contact with us through the normal channels so that we can resolve the matter to your satisfaction.

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★★★★★

“trip to budapest.”

Written on: 15/12/2014 by pc7907 (1 review written)

Can't quite remember the name of the staff however the trip went without any hitch and only the weather defeated us.Sometimes you book trips with your heart in your mouth has there are many cowboys about.Can't fault any of the arrangements and can fully recommend yourselves to family and friends. Many thanks… Read Full Review

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★★★★★

“fast and efficiant”

Written on: 15/12/2014 by Giovannyw221 (1 review written)

What i liked was the man phoned me back within 5 mins as promised, and then found me a better deal for an extra £10 i just hope the break is as good as the service will keep you informed… Read Full Review

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★★★★★

“Quick break in Prague booked”

Written on: 14/12/2014 by Wyatt142 (1 review written)

The booking process was very slick but well explained. All very clear and with good advice. the documents arrived by email the same day so that was excellent. A few weeks before we take up the booking so how good the detail is will be clear then… Read Full Review

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★★★★★

“Easy, Efficient, Friendly, ”

Written on: 14/12/2014 by Gillut438 (1 review written)

I have booked three holidays with Qwerty travel (now Travel interactions, and have found them very efficient and friendly...with great costing holidays!… Read Full Review

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★★★★☆

“Prague Short Break ”

Written on: 12/12/2014 by Robsonj12 (1 review written)

Booking has gone smoothly so far and all documentation was very quickly available online. Telephone staff were courteous, friendly and efficient. It is a bit early to comment on the components of the holiday chosen be the company, we will have a proper idea after the experience… Read Full Review

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★★★★★

“EASILY ARRANGED TRIP TO SPAIN”

Written on: 12/12/2014 by MacLeanat332 (1 review written)

The trip was fixed and arranged very quickly by the helpful staff member I spoke to. No pushy sales pitch for anything we did not require - they were just mentioned and if we wanted them he dealt with it. Very easily done and I would recommend this type of offer to all my friends for the future… Read Full Review

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★★★☆☆

“Booking process”

Written on: 12/12/2014 by Suefy (2 reviews written)

We phoned to book the our trip in the evening and were told a confirmation Email would arrive later that evening. It didn't arrive so I rang the following morning. I was told some one would ring me back. They didn't. Eventually I rang back and got through to the adviser who re-sent the email. A trivial matter but it did sour the booking process a little… Read Full Review

By Travelinteraction

Written on: 15/12/2014

Thank you for your review, which we were extremely disappointed to read. We take customer service very seriously and I am sorry to hear that you needed to call twice before the matter was sorted. Very irritating, and please accept our sincere apologies for the inconvenience caused. I trust everything is now in order, but if you do need any further assistance with regard to your booking, please do not hesitate to contact us through the normal channels. Have a great trip!

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★★★★☆

“Qwerty Travel”

Written on: 04/12/2014 by ArnavMolloy (1 review written)

Assistant answered the call very quickly. The original hotel choice was no longer available so an alternative was offered. A quick check of thr hotel website and ratings provided some confidence, so, chnage of hotel agreed. Confirmation of hotel booking arrived very quickly from tthe agents. Confirmation of flight booking arrived very quickly from the airline. Several tours are included in the package. The agents only refer to the provider of the tours in their email, but give no details of… Read Full Review

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