untrustworthy

Travel House UK Ltd. www.travelhouseuk.co.uk
★★★★☆
4.3
86.0% of users recommend this

Russell450's review of Travel House UK Ltd. www.travelhouseuk.co.uk

“untrustworthy”

★☆☆☆☆

written by Russell450 on 28/01/2015

Contacted Travelhouseuk through and internet search for flight to Dubai.
They were much dearer than other travel agents but quickly matched the lower
prices given by others, and I was requested to place a small totally refundable £20 deposit via my debit card and to give my names for booking purposes. That stopped me from looking any further elsewhere.I was told there would be an e mail to comfirm the flights and dates within 20mins...well despite chasing it up for three days and continuous promises nothing came through. In the end I e mailed them to say I did not want to deal with them any further and requested my deposit to be refunded. I was immediate told that the deposit is non refundable. I said I will be going to Trading Standard and ATOL to put in a complaint which made no difference to the representative. They all have Christian names but I have been told these people are a group of young people operating from Asia abroad.
I will be contacting Trading Standard and ATOL to put in a complaint and let all members of an organisation I am a part of know, to keep well away from this group. I'm sure the loss to TravelhouseUK would be greater in the long run than the £20 I paid. I am so happy I never parted with any more money with this group.
I went back to a travel agent I used in the past and got the tickets booked and recouped £10 with the cheaper fare as well. Should have checked the reviews on the company before booking ...lesson learnt.

Maame2005's Comment

Written on: 20/03/2015

Hi
If you are in the UK take legal action against them. They are trying to do same to me. They are a group of people ripping people off their hard earned money and no one is suing them so they are getting away with it. Search Judge Rinder on Internet and forward the case to his court, you will get justice and LETS all PUT THIS DUBIOUS COMPANY TO SHAME.Judge Rinder is like Kudge Judy but in UK.this will be on TV so all the UK will know what a sham and dubious company they are and avoid them. I have already sent my case to Judge Rinder and awaiting court hearing to get my money back from them.

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