Written on: 07/08/2013
The advisor provided only a basic service, did not phone back within the time frame he promised, he claimed he was on holiday on the Saturday and had only called into the office, if this was the case why had he not handed over my enquiry to another member of the team. Despite offering to book the seats he had little knowledge of seating on the aircraft, in the end I contacted the airline myself and was able to improve our seating. I felt he couldn't be bothered with my enquiry.
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