I am grateful to a customer service person, who helped me for booking, and seat reservations for both sides of flights. **My rating of 4 star is only for that gentleman** After reservation I tried to pay with help of that guy. He is a real gentleman. We were discussing on what’s up. I wish I could mention his name. He patiently helped me and replied to all my questions. I am grateful to him and a big thank you. We had problem for payment. My husband and my credit cards and debit cards didn’t gone through/accepted. The price was fair comparing with other sale engine’s prices. It was 5.30pm and was end of that gentleman’s working hours. We agreed I make a payment through bank transfer next morning visiting my bank. Early morning I was in the bank. Money transfer has been done immediately.I received a confirmation email for receipt by that guy. Around 1.30 pm, he called me and said, I’ve to pay £110 extra because prices were increased. I was furious. I understood that the previous day - evening Travel Center UK’s website wasn’t upgraded, and I had payment problem which cost me £110 extra I’ve travelled to LA for 27 times. Never had a minor problem for booking and payment. Hopefully this will be the last time.

It's been a great experience with Reed Gomes at Travel Centre. He conducts professionalism, always so patient, friendly and approachable. I will definitely deal with him again and recommend him to my friends without any hesitation.

I was looking for flight tickets for a family of four. Chad was very helpful and went to great lengths to find me something suitable and affordable and explained everything clearly. I had such a good experience Travel Centre and definitely recommend using their service.

I contacted The Travel Centre unsure about them .I contacted them and spoke with a lovely gentleman, he reassured of your company and led me through my booking journey with the utmost Trust I had in him. Myself and my family are frequent traveller's and I have already recommended them a to the Travel Centre again Thanks.

Answered all our questions - put together a complicated travel itinerary for us that worked really well. Lots of options. Highly recommended

We booked trip to New Orleans a weeks cruise, after this we spent mardi gras in New Orleans, then onto Memphis and then to Nashvile. Whilst waiting to get through security at New Orleans we received a text from our transfer driver informing us he had marked us as no show and left. We had prepaid Travel Center for this transfer.  When we got through security we spoke to a Paramount rep (Travel Center/ Moresand group company)  She was waiting for guests from Paramount on the same tour as us. She told us to take a taxi and get a receipt and send to Travel Center for reimbursment. This we did. On arrival at our hotel we were told we had a Deluxe King room (which we booked) only to find they didnt have one and were putting us in a windowless queen room. The hotels Travel Center put us in were quite a distance from downtown Memphis and Nashvile. The hotel in Nashvile had no hot water the day we arrived or the following morning, so it was cold showers. Again we had paid for an airport transfer from our hotel in Nashvile, it didnt turn up. We ended up in an uber 45 minutes later All this was booked direct with Travel Center whom we paid. We did not get our travel documents until less than 12 hours before we were due to leave for the airport. It was 17:20hrs the night before. Representative advised us we would get it 10 days prior to departure but we were still on the phone to them the night prior to leaving. We have submitted our receipt and several emails to the representative as well as photographs of shower control handle lying on the bath and been advised she would pass it on to the relevant dept. One of her responses said they would get back to us within 24 hours but have ignored all correspondance. It seems they have your money and couldnt care less what service or lack of you get. I would suggest getting everything in writing from them before parting with cash.

Agents were both brilliant in helping me book alternative flights and dates. Highly recommended.

Originally given a 5 star review and I kept getting pushed for a review and at the time we had just paid for the tickets so had no reason not to. Then it all started to go wrong. Basically what they do is take your money , give you a reservation reference number, which means nothing, then they try to find cheaper flights so they can make more money. My wife was flying alone with two kids to Australia so we were looking for the easiest flights , which we though we had booked. What we ended up with was not what we ordered and we were told it was Emirates that made the changes , after calling Emirates this was not true, as TravelcenterUK did not book the flights the price went up and we were told by TravelcentreUK and extra £800 was needed , which was ridiculous. So my wife ended up with a 10hr wait in Dubai , and an additional return flight via Singapore with no baby seat. Sorry Agent , but you failed and I regret giving you the 5* in the first place. PLEASE LOOK AT ALL THE REVIEWS BEFORE YOU BOOK , LOTS ARE FAKE reviews

My agent was first class, so pleasant and patient, very helpful. I am so looking forward to the holiday he helped me organise. So far so good.

Terrible customer service - do not believe past reviews - never get back to you, 1 week before travel still not tickets etc - takes days for them to reply, some misinformation when booking on-line and you are not made 100% aware of the booking regulations. Be Aware - would not use them again

I will use Travel centre again as their service was brilliant. Nothing is too much trouble and they were excellent at calling back. Nothing was too much trouble. A big thank you to Travel centre.I will defo recommend to family and friends.

He was very helpful with finding me a reasonable ticket price. He was very professional. The steps were very quick and simple. I would highly recommend him to family and friends.

Awful communication. Did not tell us covid requirements so we lost our dream holiday. We were offered a refund on flights and now they are ignoring all communication. Do not use.

If I could I will give 0 stars.!!! Booked to go to Bali. Week before due to fly that the flight had been cancelled, he keep saying he will find something for us.. finally he never helped us at all! He is hopeless and avoiding us from 3 weeks we waiting for the refund and still nobody call us back. Very poor communication and poor service. Not recommend to anyone Travel Centre.

This company fooled myself a disabled lady into what I thought was a good deal and without the proper options or advice from them during covid. I was GARUANTEED a full refund if rules changed for trip to Iceland during covid Needless to say after booking and paying large deposit on the trip a few weeks later the covid rules changed and there was no way at any time holiday could have been taken. I did not panic as I was told at time of purchase if covid rules change I would get a full cash refund without hesitation. Sadly this clearly was a sales pitch only as when it came to the crunch I was told i would be getting nothing if I did not change dates I explained due to disability and life situation I could not go a year later To cut a long story short after constant calls and arguments about how his was a disgrace i was told could get half and to reply to an email requesting holiday be cancelled This i did and voila no refund has been given when again questioned I was informed easy jet can take up to 9 months to refund which is a total fabrication as my best friend owns his own travel agents and verified it as being incorrect when looked into. I called again to state this asking for full refund and why when was told 5 to 10 days had nothing. I again was told various stories and fobbed off with ten percent voucher which did not arrive either. Sadly I am still fighting this matter and have every intention of taking it further and I will not rest until I get my refund and not 9 months down the line I beg you not to entertain them in any way you will regret it I can assure you Disgraceful customer service my list goes on...

Best rates, he goes over and beyond to help. I don't know what I would do without Devons help. BIG BIG thank you for making my wedding day extra special & easy. He has great suggestions and will always give you the best advise! I'm very happy. Best wishes, Temi

Thank you Travel Center for a promptly organised lovely family ski trip to Bansko!❤ That was last minute booking, it was a Bday present to my child in February. ⛷ Trip was tailored to our needs, agent sent us multiple offers, dates, hotel choices prior booking, communicated professionally and responded to every query, considered every detail, the whole holiday price was very reasonable. Prompt meet up in airport, comfortable transfer to resort, lovely hotel with mountain views and lovely spa, sauna, swimming pool. Friendly staff at the hotel made my child's Bday so special! Transfer from hotel to ski slopes was quick and comfortable, ski passes and equipment was organised for us and was ready to collect. The only dissapointment was queueing at the lift, as ski resort was quite busy during the half-term, though red and black slopes were empty, and blue slopes a bit busy. After sales service is also great, we had one small issue with late arrival meal - which was sorted in a very professional manner by the agent and his manager. Thank you guys for your help and care. Would definitely reccomend Travel Centre to anyone who wants to book tailored holiday!

This is my first booking with Travel Center and I really cannot fault their communication, prices, and customer service. Ma x has been helping me with a surprise trip to visit Chyenobal with my partner as a christmas gift. Hes gone through every detail possible, flights, hotel, transfers, other activities. We really did go through the holiday with a fine tooth comb to ensure every detail was perfect. Ma x never hesitated at all to answer my many questions and make last minute changes when needed. He ensured I was completely happy with every step before making the booking. Any concerns or questions I just emailed Ma x and he got back to me within 15 minutes! Very impressed with the service. I had read some reviews that some holidays were not booked properly through this company. I therefor held off writing a review until I had received and checked all the bookings. I received everything today and have thoroughly checked all bookings on their individual sites. All were booked as promised and as per the email. An A++ from me :) thank you

I don't usually write reviews unless it is to praise good service, however, I am compelled to spread the word about just how bad this company are. Avoid at all costs!! 

Booked a multi-city trip to South easy Asia with this company. The customer service I recurved was substandard- before, during and after my trip. Did not receive an e-ticket until the day before my trip. Was very anxious. Company couldn’t find my booking until an hour later. Companies policy states that you receive an e-ticket 72 hours before. What a joke! A connecting flight was missing from our booking. This lead to another abxuety provoking moment once on holiday in Asia. At one point we thought that we’d be stranded. Spent several pounds calling the U.K. from Asia. Company representatives later realised after several times of re-alliteratiing the problem. Connecting flight was later sorted out. However, there was a disparity in the baggage allowance which we later found out on arrival to the airport. Had to throw away 12kg of luggage each of valuable possessions. Came back to london with an expensive phone bill and valuables in which we had to dispose of in the spur of the moment. Called the travel centre and was given excuses from there not being a complaints team to the complaints team not being in on certain days. After, constantly calling was finally provided with the details of who to contact. Waited for a week and a half to receive a cover up telling me it was my responsibility to ensure that everything was in line with what I paid for despite recieving an e-ticket less than 24-hours before my flight. They failed to provide me with a sincere apology and a resolution. Do not waste your time with this company. There are much better company’s around who would provide you with better travel deals and a much better Standard of customer service.