Travel Center UK Reviews - www.travelcenteruk.co.uk

★★★★★
4.6 / 5
23
93% of users recommend this
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Travel Center UK - www.travelcenteruk.co.uk
Travel Center UK - www.travelcenteruk.co.uk

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★☆☆☆☆

“Very poor service”

Written on: 28/05/2016 by 225Matthews (1 review written)

Will take your money and not give you what you have paid for and then refuse to give your money back nor return your calls or emails. Never have I been with such a poor customer service. I would never tell anyone to go with this company. I've if you put in a compliant they do not contact you as a customer… Read Full Review

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★☆☆☆☆

“I HAD A VERY BAD EXPERIENCE GETTING A REFUND”

Written on: 25/05/2016 by Jimenez435 (1 review written)

Make a full payment of over £1200 last week then was told that they can`t get me the ticket and I will be refunded fully on the day. 5 days gone and still chasing my money , had to go to the head-office and found a cheque there. Call Centre staff were not professionaa and a bit suspicious… Read Full Review

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★☆☆☆☆

“rubbish!!”

Written on: 11/04/2016 by MarkusMunoz175 (1 review written)

worst experience EVER! they kept adding money to the tickets, and they confirmed two tickets and took the payment but did not confirm my two children's tickets so they did not have a seat on the same flight!. This went on for two days, and they kept asking for more money and charging cancellation fee's. Never go to them again. I have written emails for all my payments and confirmations that they did not send e tickets for. Took my money and I was left without tickets… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 22/03/2016 by JaylaWarren490 (1 review written)

Horrible service. No help what so ever. Kept adding more money. Couldn't help me with anything and always lying… Read Full Review

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★☆☆☆☆

“Was sold tickets to new york via ukraine after being...”

Written on: 07/12/2015 by zaboyken (1 review written)

Was sold tickets to new york via ukraine after being told it was a direct flight. Devon is a liar .DO NOT believe positive reviews on this website they are written by themselves and by their employees in Sri Lanka.The flight was a nightmare ,26 hours when it should have been 7. Once i had confirmation email i noticed the error and rang straight back. Straight away i was told he has gone home now and can't deal with this til tomorrow . Then i asked for assurance that there would be no problem… Read Full Review

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★☆☆☆☆

“Ruined out Excitement”

Written on: 20/10/2015 by Quentinc304 (1 review written)

It was a mistake booking with this company...poor communication, they have sales team who talk too much, do not listen, do not give full information about visas, their team manager also takes their side, so apology from anyone. We have been on many holidays and never have we had this much hassel and stress prior our holiday. Its better just to book everything online and get best deals rather than go through the sales team here When we tried to complain all the staff were not comprising or… Read Full Review

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★☆☆☆☆

“Unfortunately a bad experience. No replies to emails...”

Written on: 12/10/2015 by Landyn451 (1 review written)

Unfortunately a bad experience. No replies to emails sent. Shocking service. Will NOT use this firm again. Will not recommend this firm to anyone… Read Full Review

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★☆☆☆☆

“Bad service all round”

Written on: 28/07/2015 by nuDuffy425 (1 review written)

First of all they offer flights on the website which are simply not there! I called them and when I agreed to book they tried to put me on a different flight altogether. I did finally book the flights I wanted and had to fight day after day to get my APD tax refund. … Read Full Review

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★☆☆☆☆

“Very bad Service”

Written on: 10/05/2015 by AdityaBaldwin (1 review written)

I have paid for my holiday and received no documents. I have tried to contact and just get transferred from one person to another. i have had telephone call at ridiculous hours of the night. this company may wish to work 24 hrs a day but I certainly do not. This holiday was bought as a I present I shall now be trying to retrieve the money paid and i am now left having to not only tell the person they will not be going on this holiday but take up my time finding an alternative… Read Full Review

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★☆☆☆☆

“This is an unreliable greedy travel company. They will...”

Written on: 07/05/2015 by londonkhan (1 review written)

This is an unreliable greedy travel company. They will tell lies to sell. Customers be careful. Do not buy any ticket or do any deal.London… Read Full Review

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★☆☆☆☆

“ avoid at all costs”

Written on: 09/03/2015

These people - even their names   are false. They operate under a while range of alternative names - Esperanza Travel etc and have different websites under these names. They are charlatans with as little grasp of geography as they do of the truth. They offer flights at agreed prices, tell you all is sorted and then email you with a much higher price, having wasted your time with the result that other flights have increased in price in the meantime AVOID THESE PEOPLE LIKE THE PLAGUE… Read Full Review

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★☆☆☆☆

“Never use them again”

Written on: 28/01/2015 by Karliew118 (1 review written)

Never dealt with such an unprofessional company and when I complained just got promised someone. Would call me back but never did I will never use again… Read Full Review

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★☆☆☆☆

“mis information given, you're just trying to get sales!!”

Written on: 20/01/2015 by Gg100 (1 review written)

Today your agent was asked by me for details on flights Manchester to Bangkok. I wanted one stop only and he said going out 9th Feb with Eithiad via AbuDabi was 2 hrs waiting at Abudabi before onward trip to Bangkok and coming back 5 March bangkok to Manchester via Abudabi was 3 hrs wait time. Price £470. I was about to book when my husband said let's check with Skyscanner. This return flight actually was with Jet Airways and stopped twice, abudabi AND Mumbai !!! This must have wasted two… Read Full Review

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★☆☆☆☆

“Misled Quotation”

Written on: 18/01/2015 by noO'Leary339 (1 review written)

The agent was friendly, but the estimation I was given had extra hidden charges, The Agent did not inform me on the phone and email about booking fees, which is not right, so it was very disappointing to be charged on the booking confirmation, I would not recommend them as it is not a honest way to do business, would I need to use their services, which I doubt, I will have to take this into consideration… Read Full Review

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★☆☆☆☆

“very poor service”

Written on: 30/11/2014 by zhRyan311 (1 review written)

This company are allful {could you a stronger word but not over the internet} I have had to repeatedly phone and email to get the info needed. Ignored emails and then has ignored an email asking if they had the right address, no reply from them another phone call to them, they said had the wrong address!!. I think they are a terrible company and certainly won't be booking through them again. . Richard… Read Full Review

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★☆☆☆☆

“not happy”

Written on: 18/10/2014 by Nico223 (1 review written)

i have not guide properly,i have charge twice for supplier fee, on the telephone conversation the agent did not told me that thare is a supplier fee and 2 % card charges… Read Full Review

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★☆☆☆☆

“Very poor experience so far”

Written on: 03/09/2014 by Alenak3 (1 review written)

Be wary of reviews on websites and other websites- I strongly feel their employees are writing them. Onto my case- I booked a flight with them in February to Accra departing in December 2014 via Portugal. I was e-mailed in June to state they have made a change to my flight leaving me to wait an longer in Portugal to arrive much later in Accra. Recently I received an e-mail detailing another scheduled change stating I would depart Accra earlier meaning I would lose a day of holiday.. I… Read Full Review

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★☆☆☆☆

“Extra Stop Overs On flights-They Don't Tell You!!!! ”

Written on: 21/04/2014 by Dc30 (1 review written)

Booked a transit flight from London to Accra, due to stop at Istanbul for 3 hours, each way. But what they do not tell you is that on the way back from Accra (Ghana), the plane stops at Abuja (Nigeria) for a "technical stop", before it takes off again, lands at Istanbul, (wait for 3 hours) before another plane takes you to London. So this means that I was not given the opportunity to decide whether or not I would agree to a return journey that TAKES OFFF THREE TIMES AND LANDS THREE TIMES… Read Full Review

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★☆☆☆☆

“Worst experience”

Written on: 27/02/2014

This company has taken money from myself a single hardworking parent with two children and given me no tickets and no refund,customer service is the worst ever.Now in the hands of solicitors.Wouldnt recommend to my worst enemy.Keep well away… Read Full Review

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★☆☆☆☆

“Terrible Service - Terrible Company”

Written on: 28/01/2014

Never have I had such hassle with a travel company, it took over a week to get ticket confirmation after paying for my flights/car. Customer service is non existent, calls are not returned and you are left chasing them for important information, when you get hold of your agent you are made to feel as if you are doing them a favour. 2 days prior to leaving I used the car hire voucher to print off my car hire documentaion only to find that the car rental had been cancelled some 4 months earlier… Read Full Review

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