Used them repeatedly because they are great!

I'm genuinely surprised that so many reviewers have had bad experiences with this Company. I have used them regularly for about 20 years and have always and great service from friendly, knowledgable staff! I have always used the Newcastle-upon-Tyne Centre, with the exception of one occasion booking a cruise through their Cruise Centre. I knew nothing about cruising and was given detailed information about various things to consider, right down to which part of which deck I should consider for our comfort preferences. I have always been called back when told to expect it. The week before the cruise holiday, I received an extra curtesy call from the representative handling the booking. He rang just to see if we had all of the documents the cruise line required and to ask if we needed any further information. I have never used their travel insurance because my bank accounts have always covered it. Therefore, I can't comment on that. Our flights for our next trip were booked direct through BA, but I still went to Trailfinders to book some of the more difficult to book hotels and I'll book our car hire through them to. Maybe some if their Centre's are better than others, but I can highly recommend Newcastle and their Cruise Centre.