Very disappointed with pick up service timings !

Titan Travel - www.titantravel.co.uk
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BeesKnees5792's review of Titan Travel - www.titantravel.co.uk

“Very disappointed with pick up service timings ! ”

★☆☆☆☆

written by BeesKnees5792 on 19/08/2015

We are due to travel with Titan on September 2nd 2015 from Ilkley West Yorkshire using their pick up service which sounded fabulous. Our flight leaves very early from Gatwick so rather than travel all night it was suggested we stay overnight in an hotel near the airport after being taken to it by their pick up service. At the time of booking I said we would prefer a later rather than earlier pick up. 2 weeks or so before travel we were informed it would be 10.45 am and not possible to be later. We received written confirmation of the fact but today a week later we get another confirmation with no explanation as to why it will be 10.20 am. Now another 25mins may seem not much to them but with kennelling our dog it is to us! Again we have tried to alter it but no joy whatsoever. We are only flying to France and it wasn't possible to get a connecting flight from our area they said. Titan say how wonderful their pick up service is, never more than 6 passengers( which is true as only seat six passengers if I remember correctly) and often four or two but it's the pick up apparently that causes us to be picked up so soon. Oh well we will have to entertain ourselves at the hotel but we are very disappointed with Titan even before we travel ! What a shame they appear not to car

Titantravel's Response to BeesKnees5792's Review

Written on: 20/08/2015

Thank you for your feedback and we do apologise for any inconvenience this may cause. We can confirm that on your journey there will be 4 other passengers and whilst we try our best to be flexible to our customers’ needs, in this instance a delay in collecting you would impact in the collection of our other passengers and not allow enough time for any unforeseen delays on route to your hotel. We apologise for this situation and wish you an enjoyable holiday with us. Best Regards, Titan.

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