Dreadful Service, Expensive, poor planning & Itinerary!!!

Titan Travel - www.titantravel.co.uk
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PeterDHolmes's review of Titan Travel - www.titantravel.co.uk

“ Dreadful Service, Expensive, poor planning and...”

★★☆☆☆

written by PeterDHolmes on 06/01/2014

Botswana, Okavango Delta. October 30th. 2013
To start with, communications broke down by email, after many phone calls from North America to get things straight, they still got it wrong by sending our tickets to the wrong parties. I had to phone again to get them emailed before we left. No apologies. Next, they sent the pick up service to the wrong address until the driver tracked us down at our hotel without an address!!! Our travel companions nearly didn't get picked up at all if it wasn't for the driver checking with us the day before at our hotel in London. No apologies. This is not V.I.P. travel! The African Tour group were very accomplished but the itinerary included too much driving for 3 days of a 12 day trip seeing very little in very hot conditions, a flight would have been more expeditious. At the end of our camp, which we enjoyed, instead of booking into a hotel on the last night before returning to freshen up, we had our last shower at 3pm the previous day, spent 4 hrs. on a dirt road in 40 deg. heat starting at 5 am. , got charged 52.00 pound sterling for a hotel shower we requested on route to the airport and sweated the rest of the time in a small airport before slithering onto our flight back to Heathrow!!!
Next time I will plan my own trip for a lot less and see a lot more in more comfort!

Titantravel's Response to PeterDHolmes's Review

Written on: 10/01/2014

Many thanks for your review.
We are very sorry to hear about the issues you recently experienced on your holiday with us. Your feedback is very important to us as we aim to provide the best quality and service at all times throughout your booking journey and holiday.

We’d be grateful if you could email our Customer Service Team and we will be happy to investigate all the issues you raise.

Titan Team

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Peterdholmes's reply to Titantravel's Comment

Written on: 13/01/2014

Hello There, Thank you for responding to my negative review, that was almost as fast as your customer service responses. I have made my comments, what else do you wish to know?
Peter Holmes

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