Hotel had no record of reservation & I was still billed

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Tingo - www.tingo.com
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Guest's review of Tingo - www.tingo.com

“Hotel had no record of reservation and I was still billed”

★☆☆☆☆

written by on 24/04/2015

I reserved a room in Memphis and received a confirmation number. When I got to the hotel they had no record of the reservation. They had no rooms available. When I tried to contact tingo's customer service, I found out they close at 6 o'clock. I had to find another hotel at 10 o'clock. They to add insult to injury, when I check my credit card statement, I found that I was charged for the room. When I tried to contact customer service, before 6 o'clock, all advisers were busy. I waited 5 min and then chose the option to leave a message. I don't expect a call any time soon.

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Travisr's Comment

Written on: 18/06/2015

I just had the same exact thing happen to me in Duquoin Illinois, charged 110.00 and the hotel had no reservation.

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