Mountain VIew with no Mountain

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Thomson Holidays www.thomson.co.uk
★★☆☆☆
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shutterman2001's review of Thomson Holidays www.thomson.co.uk

“Mountain VIew with no Mountain”

★☆☆☆☆

written by shutterman2001 on 28/10/2016

We booked a holiday in Crete with Thomson Holidays almost a year in advance for September this year. The hotel we chose from their brochure and online website advertised the room we chose as having a 'Mountain View'. EWhen we arrived we were put into a room in a basement area and the view consisted of a [atch of grass, two trees and other guests balconies and rooms which were only a few yards away.
Not only was there no Mountain View but it soon became obvious that there was actually was no mountain in site of the whole hotel either. After complaining to the hotel we were eventually moved to what Thomson described as a 'sea view' room. The 'sea view' was in fact a sliver of blue just visible between the branches of a tree on the public walkway outside our room.
Since we returned Thomson have done evrything they can to obstruct us making a complaint about it.
We had used Thomsons for over 12 years but never again, they just do not care about their custimers at all.

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