written by Suejoh on 26/11/2015
We booked to go to Cordial Sunny Golf bungalows in Maspalomas. Booking was confirmed and paid in full 6 weeks before trave. Three days before we were due to fly out we received a new booking confirmation for a different hotel, Servatur Waikiki in Playa del ingles, no apology or explanation given with this confirmation. When I telephoned I was told that the Sunny Golf bungalows were fully booked. It was too late to arrange another holiday so we reluctantly went to the Servatur Waikiki, this hotel was the polar opposite of Sunny Golf it being large, all inclusive and on a busy main road to the front and rear, and in Playa del Ingles which is not a resort we would choose. We discovered that the Cordial Sunny Golf was in fact fully booked when Thomson accepted and CONFIRMED our booking. We will never book with Thomson again!
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