"Be aware" Thomson offer no post holiday support

Below is a letter I sent to Thomson due to the one my wife sent being refused any attention. It too did not get past customer support "call level" and we were told it was closed...

Thomson, you really need to review your current customer support process.
Dear Thomson

Ref: W13/14/3881551/MCK

This letter is in response to your quoted reference above dated 11/April/2014, either this complaint is not reaching the level my wife had asked it to be raised to i.e. senior management or we are being considered not worthy of their time. What I need (suggested by ABTA) is the reply letter from Thomson showing a senior customer service manager signature to ensure it has been reviewed at that level.
We were not looking for a cash refund but a voucher toward our family holiday later this year to show there is a true customer care within Thomson, I expect no less than you would yourselves when paying for a hard earned holiday, if I wanted cut-price I would book a last minute deals where risks are expected.
I won't repeat the details my wife has raised in the original letter as I have included it again for review, what I will do is remind Thomson what I paid for and did not receive as listed below
• Quiet resort
We booked this hotel for a quiet break to give us space to think about personal things as we we were there last year ( through yourselves ) and thought it would be perfect for a quite break. Why were we not informed of the carnival being on through the early hours of the morning (being around 05:00am). I could understand being refused your support had it finished at 12:00am but this went on 5 nights of our 7 day break.
• Watchable TV in the room
Had this been available we could have even tried watching TV to distract or drown out the continued drum beats vibrating though the room through a large PA system, again a paid for item which was not available.
• Prioritised drop off and pick up
This is advertised as a first or second drop off, we were second last being sixth and 40 minutes late being picked up to be rushed through the airport causing arguments with other flights in the queue. Where I do not fully blame Thomson for this it could have been explained to the other people in the queue as it certainly added to the tense feeling going home after a very un-relaxing holiday

As a customer who has spent a lot of money with yourselves and around £4,500 over the last 9 months with another planned later this year, I have never claimed or complained through Thomson before where there have been issues. I will say if there is no recognition of this concern I will not use or recommend your company as a customer focused travel business.