Why am I not surprised!!

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Guest's review of Thomson Holidays www.thomson.co.uk

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“Why am I not surprised!!”

Written on: 05/02/2014

Thomson holidays might be ok if nothing goes wrong but if it does heaven help anyone trying to get a refund for out of pocket expenses which have been incurred due to them. We had already had one horrible experience with them so we are wondering why we booked with them again.
Our plane was delayed by over 19 hours and by the time we arrived at Gatwick, after midnight and an 8 hour flight, the trains had stopped running so we had to book into a hotel for the night. It hasn't really come as any surprise that Thomson have said they are not prepared to pay for the hotel or our breakfast.
Their customer service is just the worst imaginable. All you get back is a standard letter modified to suit your situation. We will be taking the matter further. Wish us luck.

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Julieglenn's Comment

Written on: 18/02/2014

You should be able to claim for the flight delay under the EU Denied Boarding Regulation 261/2004. Am doing same for 11hour delay last month and for hotel and loss of onward flight.

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