Written on: 19/09/2013 by AnneTeak (2 reviews written)
If players book this Platinum hotel, Thomson offers a choice of seat 'chosen by you' ( see brochure) on the flight.
Players may pay £90 for extra for legroom ..and be offered Row 12 seats , to which they agree.
Players may check this with the Thomson travel agent twice....once on the phone and once when they go to collect the tickets.
When players get to the airport, they might find that they have been unaccountably bumped out of Row 12 and put in Row 32, with a partial-view ...and scent ...of an open toilet.
The return flight-desk attendant may inform players that the people in Row 12 'booked the seats before they did' ... therefore Thomson must of sold the same seats twice.
The Thomson rep may inform players that even though they have a screen shot of the contract, it means nothing - and laugh.... hahaha!.... Thomson can do what they like on seating... 'Read the small print'.
( It is remiss of Thomson not to issue moustaches for male staff to wear at this point, so that they may twirl them.)
Thomson state they can put you where they want, any agreement they make with you verbally or on line is not valid.
Game: To make the Thomson rep, show some sympathy after your room experience and being bumped off your nice 'chosen - by - you- booked - seats at the front.
Warning: This may take up your entire holiday. Not to be played by non-masochists as implacable male Rep will imply its all your fault for being so inept for booking with Thomson, and then foolishly expecting any help from him. He may grudgingly state that he will look into the matter.
Players may arrive at the airport ...to find that he did no such thing. Heated argument ensues, as queue waiting to go home snakes round the hall.. This game cannot be won by players ...as the mighty Thomson wins hand down on this one, as the company seemingly doesn't give a hoot.
Players might counter with :
'We are off to EasyJet next year, as at least we can really book our seats...and so avoid paying £90 to view the open door of the toilet view for over half the journey....In fact, we'd probably even travel Ryan Air'.
As rated by our community of reviewers
" Good Customer Service " Read More
" Excellent quality of service " Read More
Written by MrsH85
" Great day out - excellent value for money! " Read More
" Excellent service " Read More
" Accurate description of property " Read More