No Goodwill left at Thomsons

“No Goodwill left at Thomsons”

Written on: 18/05/2012 by kensanders

My wife and I recently returned from a Med. cruise on the Island Escape. During the trip I contracted the Norovirus along with several other passengers. This resulted in both of us being told that we were confined to our cabin for 24 hours. We missed one of the highlights of the trip (the Florence/Pisa excursion) which was significant to us as we were celebrating our 25th wedding anniversary.
I have complained to Thomson's that through no fault of our own our holiday was partially spoilt and whilst I appreciate that it is difficult on their part to control such occurrences I felt some form of goodwill gesture from them would be appropriate.
I was not demanding financial compensation but expected some sympathetic gesture such as flowers/chocolates for my wife or a free dinner in the a la carte restaurant on our next cruise.
Thomson's reply was swift and sickly sweet saying how sorry they were and detailing the measures they go to to avoid this type of thing, but they were unable to offer anything in the way of compensation.
It would appear that goodwill is officially dead.