bait & switch

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Guest's review of Thomas Cook www.thomascook.com

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“bait and switch”

Written on: 07/12/2012

please beware of the thomas cook website when booking your "package" holiday.
we have booked ours and recieved the e-ticket today. the web page states we would be recieving inflight food all the way through the booking and paying process.....until the very end when very craftily tucked away at the very bottom of the page ....directly underneath the link for information for irish bank account holders is another very small link called important imformation......this will inform you on a seperate page that you will be getting no inflight meals on monarch flights....now that is just sloppy and underhand and very unprofessional.....i asked for a small refund to cover the loss but was told to write in and complain after we getback from our holiday....in 11 months time.....lol.
now i understand why thomas cook are in financial difficulty....very poor customer service..and a very unprofessional website... oh well never book with this lot ever again. i have used easyjet for my last 4 holidays and they have been superb...stick with the best ...my mistake

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