No seat on transfer coach - had to sit on floor.....

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Thomas Cook
★★☆☆☆
1.6
From 754 reviews
18.0% of users recommend this

Guest's review of Thomas Cook

“No seat on transfer coach - had to sit on floor.....”

★☆☆☆☆

written by on 14/07/2016

We had an enjoyable holiday with Thomas Cook until it got to the point of the transfer back to the airport.
The coach that turned up was in a right state but carried the Thomas Cook name on the side. A lot of seats were missing and some of the overhead vents / lights were hanging down - not looking good.
There was not enough seats so I ended up sat on the floor for the one hour transfer which included Motorway routes.
When I complained I just got a very brief note that said they were sorry I had had to write....... no explanation as to why this happened and what they were doing to stop it. A further push back for more information never even got a reply

Their response changed my view from unhappy to angry
Hence if you are happy with service you tend to tell one person unhappy you tell everyone - beware of Thomas Cook Transfers
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