written by LizethDunlap327 on 23/05/2015
Thomas cook customer service is awful, they are rude and arrogant. Customer service passing you on to someone else when you challenge them about anything. I think their training is diabolical. the service you receive when your in the shop is absolutely horrendous, the rudeness of the staff when you want to make a complaint not book another holiday with them is ridiculous. I WILL NEVER IN A MILLION YEARS BOOK A HOLIDAY AGAIN WITH THOMAS COOK. In the future I will read reviews about the travel agents instead of going for the best price. there prices are lower because they obviously have no custom, due to their personal lack of customer service.
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