Disgusting customer service

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Pattersonhw125's review of Thomas Cook

★☆☆☆☆

“Disgusting customer service”

Written on: 13/08/2014 by Pattersonhw125 (1 review written)

Found out though an email to hotel i was going to in October (25th) they were actually closing on the 15th! You can imagine how annoyed i was. Went to local TC shop, seems they didnt know that an email was sent to them on 5th june, it had gone into the invoice file instead of ordinary emails?
Initially the girl was helpful in looking for alternatives for us but got fed up after we turned a few down that were not suitable.
We had to cancel holiday and are totally disappointed.
Can't seem to get help from head office they only deal in post departure not pre departure.
Totally furious and would not recommend Tc to anyone.

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