Small spelling mistake cost £70.

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Jensenlb1982's review of Thomas Cook

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“Small spelling mistake cost £70.”

Written on: 11/07/2014 by Jensenlb1982 (1 review written)

Made an online booking with lowcostholidays,and flight with them through Thomas cook. The lowcostholiday site keep crashing and i made a small spelling error in the name of my husband... the l and e around the wrong way. Lowcostholidays refunded £30 of the charge they put on,but didn't even get an answer,to a call to Thomas Cook to explain the genuine error due to the site going down repeatedly.
Since then i found the holiday wasn't very good,no entertainment and empty hotel,but i know i get no reply from emails to them. I have contacted ABTA but they cannot do anything due to the company not registered with them in the Uk but in Spain only.
Not worth pursuing all round. Cheaper holidays with them and Thomas Cook booked through them,come at a cost. If you run into problems you have no cover with Abta in the Uk.

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