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Asked by abhijeetsharma181 on 10th March 2015 Report this content
I am from Delhi and planning a Europe (Paris+Switzerland) trip in the next month. This would be my first abroad trip and spending my savings in that. I am about to finalise a package with Thomas Cook. But I got confused from reviews available on Google for this company. As this would be our (me and my wife) first trip and I am spending a lot on this, I am concerned about the travel company. Can anyone please share their thoughts about Thomas Cook or any travel operator which would be best for this trip? Thanks.

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Answers (4)
Report this content bobbyj Written on: 11/03/2015
I had a bad experience with their internet service that I wouldn't wish on anyone but you can read the same negative reviews about any travel company. All I can recommend is go for the price and service that is right for you and make sure you check everything and have all the documents in your possession before travelling ie. don't rely on the Internet services. Good luck
Report this content Stevekz007 Written on: 16/03/2015
Hi there, as with most things in the world the internet is the best source of feedback from genuine buyers of services. Our experience was poor with Thomas Cook and many others will make similar comments. Without this sort of Website there's nothing forcing change with these big companies? That said it's probably worth noting that many will have had much better experiences but not left + feedback online? If you stick with the major players or highly regarded smaller ones you'll be fine and cheapest isn't always best. (Most are now owned by TUI anyway!) Just keep an eye out for the scammers and watch out for pickpockets in Paris! That said it is a truly amazing city and you'll LOVE it. Enjoy your trip to Europe and welcome to the wonderful world of travel. :-D
Report this content daveovacik Written on: 13/04/2015
My view of Thomas Cook is poor. The way our Maldive holiday was handled can only be described as appalling and Thomas Cooks arrogance is breathtaking. I would not recommend TC at all. My preferred holiday / travel company is First Choice as most of my dealings with this company have been satisfactory. I will be only too pleased to offer more information reference my dealings with Thomas Cook if you require. Regards
Report this content daveovacik Written on: 13/04/2015
My view of Thomas Cook is poor. The way our Maldive holiday was handled can only be described as appalling and Thomas Cooks arrogance is breathtaking. I would not recommend TC at all. My preferred holiday / travel company is First Choice as most of my dealings with this company have been satisfactory. I will be only too pleased to offer more information reference my dealings with Thomas Cook if you require. Regards
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Asked by hazelmacphail on 28th February 2015 Report this content
I booked a holiday to Florida for one week then a cruise for week two. We got a deal where all tips and a drinks package were paid for on the cruise saving us about £500 hence the reason we booked. When I started to look into getting transfers to the airport cheap enough but to the port it was a different story. Turns out it's a 3/4 hour journey and all transfers are costing in the region of £1,200/1,400. I was not informed that this port was so far away and would be expensive to get to or I would never have booked it there are 4 of us going so the cost is halved but the saving we have made from cruise is just going to get taking up with the transfer none of us drive. The travel agent keeps saying we told you all this but I know they never did because I would never have booked it knowing it was going to cost a fortune.  Does anyone have any advice?

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Answers (5)
Report this content monty.b Written on: 02/03/2015
I am sorry to hear about your experience. I have had a bad experience with them and I have not booked with them anymore. Because they are not doing well, they do change things, I go with Thompsons now. Try and cancel, if it does not cost much, £1200/£1400 is a lot more to pay. The trouble is, we are too Trusting. I now ask them for the whole cost of the holiday. I know the type of holiday you booked, it does not mention transfers, it just give you the cost of the holiday, unless you read the small print, which most of us do not. I myself would cancel, and go with someone else
Report this content arnoldthefrog Written on: 02/03/2015
first off. Have you booked using a credit card? If so, you can go straight to the card company and ask for a refund under "section 75 of the consumer credit act" (you must quote this to them as they may try to fob you off). They are equally liable for the mis-selling of goods or services and you DO NOT have to approach TC beforehand. It would be worth finding out where the information you say you wern't given by Thomas Cook by going through the booking process. If it is hidden and you have to search for it, you could have a case. Don't bother with TCs customer service or abta they are not working for your interests. Bear in mind if you decide to go on the holiday now, you will have virtually no comeback as you are now informed of the situation. I refused to go on our holiday and received all my court costs, a full refund and £1000 compensation because we didn't go. If you do want to fight it remember you will have to do a lot of legwork to take it through to court.
Report this content ClaLiaCiocirlia Written on: 05/03/2015
How many tourists’ (clients) of Thomas Cook are embracing the sustainable tourism ? … 1 out 3 1 out 5 1 out 10 1 out 15 1 out 20 1 out 25 1 out 35 1 out 50 More 1 out 100
Report this content Stevekz007 Written on: 16/03/2015
Hi, I assume you've costed the transfers independently? Contact some Taxi Co's directly online as you're in no way forced to take Thomas Cook's Transfers. We're seasoned Cruisers and always book our own add-ons. (My best friends' wife is a top cruise seller with Thomas Cook so we get good free advice). Public transport is also really good in Florida? Email a few transfer companies you may even get a limo' for a fraction of the cost. (Just don't miss the boat!) Good luck.
Report this content daveovacik Written on: 13/04/2015
My view of Thomas Cook is poor. The way our Maldive holiday was handled can only be described as appalling and Thomas Cooks arrogance is breathtaking. I would not recommend TC at all. My preferred holiday / travel company is First Choice as most of my dealings with this company have been satisfactory. I will be only too pleased to offer more information reference my dealings with Thomas Cook if you require. As for your issue with TC then you will get nowhere I am afraid to say as TC will quote the small print as their get out card. The only way any of us will get compensated is take TC to court and this is where the problem for us starts....money it cost more than most can afford and TC know this. My only suggestion is to put his down to experience and avoid TC like the plague. I know this is not what you wanted to hear but false hope and lies are not good either...Good luck my friend you are not alone by any stretch
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Asked by StrandedInbangkok on 16th February 2014 Report this content
Booked a holiday on Thomas cook website to chaing mai Thailand yesterday and guess what it turns out to be with flexitrips. Then found out our flights only go to bangkok, it's about 600 miles away from chaing mai. Anybody else have problems like us?

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Answers (3)
Report this content daveovacik Written on: 17/02/2014
Hello my friend, well my experience with Thomas Cook is not the same as yours but I can tell you this much, Thomas Cook do not care one iota about you the customer and will do nothing to compensate or even apologies for the dilemma you find yourself in. My personal experience with the atrocious Thomas Cook was this. My partner and I booked a holiday to the Maldives and we were delayed one full 24hrs. Thomas Cook when challenged on this straight away blamed Monarch who were the airline Thomas Cook utilized. Alongside this the lies we were told and the avoidance of responsibility by Thomas Cook can only be described as disgraceful. We were told lies like: if we (Thomas Cook)had a spare aircraft we would have flown the flight there ourselves...the problem with this lie was that Thomas Cook did not have a license to fly to the Maldives hence the use of Monarch. It also transpired that our seats were being taken by the previous evenings flight as they were delayed too. The other lies were: Our aircraft had received damage in flight and had to be repaired and another that there were storms in America that needed extra aircraft to fly holiday makers home, utter and total lies. When I pointed out to Thomas Cook it was they to whom we purchased our holiday from and not Monarch they came back with the small print, oh yes the good old get out card, the small print. All I can say to you is that I am sorry to hear of your troubles my friend and good luck to you with your dealings with Thomas cook.
Report this content Marzipanfruits Written on: 18/02/2014
Not had this problem but I am in the middle of legal case against Thomas Cook (since August 2012).You need firstly to contact TCook to try to rectify the problem.If you get nowhere, you may have a couple of different options available.Firstly, as you booked the holiday over the internet, you may have a very short period in which to cancel the holiday, without charge.I do not know this for certain but there are laws which grant you the ability to cancel purchases and services ordered over the internet within a set number of days (the distance-selling regulations give 7 days for most purchases, financial services often have a longer 'cooling off' period, but holidays may have different rules).Clearly you will need to act fast if you wish to look into this option.Consumer Direct would be the best place to clarify the length of time, if any, you have to cancel.Also, consider how the holiday was paid for.If you paid by Credit Card then the Credit Company must take part legal responsibility for the purchase of the holiday. You will have to try to rectify the problem with TCook first but should then be able to refer the problem to the Credit Card company if it looks like Thomas Cook have not given all the relevant information when you booked. Don't be fobbed off - they have a legal duty to help you if TCook have acted unfairly.Lastly, I think TCook are members of ABTA, a regulatory body, so you could try contacting them for advice or intervention (if not, try TTA or The Global Travel Group).Failing this, seek advice from Consumer Direct.Good luck!
Report this content arnoldthefrog Written on: 20/02/2014
Hi. I'm not surprised by what you are receiving from Thomas Cook. I successfully sued them in April last year 2013 because of an "act of gross misrepresentation", the judges words, not mine. Thomas cook had hidden the information needed at the bottom of the page and then given me a button that enabled me to bypass the information that was so important. Clicking on this button then removed the one chance I had (and this is the important wording) "to make an informed decision". The judge agreed and I received the full cost of the holiday, all court costs and £1000 for the loss of the holiday. This was because I refused to go. If we had gone we would have received the difference between what we expected and what we got, probably the difference between 4* and 3*. Distance selling rules DO NOT apply to package holidays, so once you have paid you are at the mercy of the tour operator. First thing to do is write to Thomas Cook. Don't bother with the customer service cos' the computer will say NO. Write to the CEO.  Explain clearly what the problem is and how you want it to be resolved. Do not bother with ABTA they are there to represent the tour operators interests not yours. If you have paid for the holiday using a credit card, then you can ask them to look into it. You do not have to approach Thomas Cook before you approach you bank. They are both equally and jointly liable for acts of misrepresentation so do not be fobbed of by them either. Take screen shots of everything to prove your case
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