The Holiday Place Reviews - www.holidayplace.co.uk

★★★★☆
3.8 / 5
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★★★★★

“Amazing South African Experience”

Written on: 08/01/2014 by journeyman73 (2 reviews written)

Just returned from an amazing two weeks in South Afica with The Holiday Place. Everything was flawless from my initial enquiry several months ago. The guy we dealt with was so patient with our many indecisions and changes but we got there in the end. He even made a sugesstions of where to stay on safari which cost us a little bit more but turned out to be the icing on the cake. The reps were great although we only saw them at the beginning as we were doing a self drive tour it was nice to know… Read Full Review

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★☆☆☆☆

“"In MY Opinion" Do Not Use The Holiday Place”

Written on: 22/12/2013

Booked a holiday to Cancun Mexico (2 Couples).One name was wrong on the tickets (admittedly our mistake) Rang the Holiday Pace to change the name. No problem they assured us and duly rang us back 2 hrs later to assure us the name could be changed at a cost of £380 !!!!!! I kid you not. I was in tears and they replied it could have been worse and we could have been charged for a full ticket!! I paid the said amount and then whilst checking in with Virgin they told us it would have cost £30 to… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY!!!!!!!!!!”

Written on: 15/10/2013 by Gale37 (1 review written)

I booked a dream holiday for my mum,aunt and myself 8weeks ago,to make up for an awful sad year my mum had just experienced. I had saved for 18months for an extra special holiday. I choose the holiday place to book a luxury hoilday to Mexico at the cost of 1923.00 per person for eleven days. As this was a surprise I had not told my mum. I rang this company and they advised me the holiday I wanted was (a SALE) and it would end in the next hour so I stupidly booked this!!. However the deposit was… Read Full Review

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★★☆☆☆

“Not sure they've heard of 'Customer Service'!!”

Written on: 23/09/2013

Shocking experience. From booking a £4.5k holiday (which they mis-sold us) to dealing with our THIRTY FOUR complaints, its been a nightmare. Avoid at all costs!!!… Read Full Review

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★☆☆☆☆

“Poor Customer Service & Lack of integrity”

Written on: 23/09/2013 by thatlovelylittlecakery (2 reviews written)

My husband and I spent weeks looking for a once-in-a-lifetime holiday to South Africa. We came across some fantastic deals, but none was matched by the deal we were offered from Holiday Place. Our entire 14 night stay, including hotels and game reserve, was quoted at £3,300. We were exctatic, as you can imagine, and decided to book with the Holiday Place that day. My husband went ahead and provided his credit card details over the phone, and was told that everything had now been booked. Except… Read Full Review

Thatlovelylittlecakery's Response to thatlovelylittlecakery's Review

Written on: 20/10/2013

Quick update: we went on our holiday (which wound up costing us 4.5k -£1,200 more than we had initially been told it would by the Holiday place), spent 24 hours travelling and reached Cape Town to find that a reservation had not been made for us at our first hotel. Thankfully, the hotel had some room and the lady at reception made our booking for us there and then - but had it been peak season I don't know what we would have done. The Holiday Place - utter rubbish.

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★☆☆☆☆

“Dodgy sales tactics”

Written on: 01/08/2013

My husband got an email from Travelzoo yesterday advertising a 7 night Jordan Discovery Tour for £599 through The Holiday Place. He immediately rang The Holiday Place and they confirmed that these tours, using easyjet charter flights had only just been released. They emailed my husband at 15:00 to quote £599 per person for a 24 November departure. Naturally my husband wanted to discuss it with me before booking but by the time I got home it was too late to ring and confirm. At 9:00 this… Read Full Review

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★★★☆☆

“After booking not much customer service.”

Written on: 28/07/2013 by Ajay_108 (1 review written)

After we had booked for Cuba, we were pretty much left to it, after they received their money. We were not advised of the local changes happening in Cuba, such as it is much busier now due to Cuban's going on holiday. In Cuba at Varadero, we didnt receive much guidance in the hotel, but the staff member on the coach was helpfule. I know you get the full breifing if you go to Havana first, but should be the same in Varadero. There was not a note indicating meeting times in Varadero, we had to… Read Full Review

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★★☆☆☆

“Don't trust them! ”

Written on: 01/06/2013 by Mc1983 (1 review written)

We travelled in may with holiday place and we are left feeling very disappointed. We were sold a five star accommodation and in reality it was 3 star at the most. We wrote a complaint to them when we returned from our holiday and received a response basically Saying we are sorry but can not do anything about it! I would not reccomend them and feel ripped off! They have mis sold us a holiday!! … Read Full Review

Emilyjeg's Response to Mc1983's Review

Written on: 05/09/2013

The hotels star ratings aren't given by The Holiday Place, and you have to consider that the standards there for a 5* hotel are very different to what they would be in the UK. I've read many, many reviews on different hotels in Cuba (we're going in a few weeks time and were trying to decide which hotel to go to) and the majority say you have to bear in mind that standards are lower but to accept that and enjoy your holiday anyway. Imagine what a 3* hotel would be like. You should have done more thorough research before going!

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★★★★★

“Tour of Cuba”

Written on: 02/04/2013 by valall (1 review written)

We have just returned from a 3 week trip to Cuba (March 2013) booked through The Holiday Place. We were somewhat anxious as we had been to Cuba before with Captivating Cuba (who were excellent) and had never heard of the Holiday Place. However, Captivating Cuba was in the process of being sold off so we changed agents. We toured the island for 2 weeks with private transfers between each hotel, then spent 1 week at Varadero. The Holiday Place was excellent. OK there were some problems with… Read Full Review

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★★☆☆☆

“After sales service after the event-NON-EXISTANT”

Written on: 18/03/2013

Luxury package Holidays? We took up their offer of a Mauiva air tour of the West Coast of Amercia. The logistics on the whole were good but the Hotel accommodation was not consistently as good as promised and the Luxor in Las Vegas was absolutely awful. Worst still the 'luxury' restaurants chosen for the tour were very second class and on occasions even worse. What you see on the label is not what you get. The Holiday Place? They cannot distinguish a claim for compensation from a… Read Full Review

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★☆☆☆☆

“Terrible Attitude and no response to complaint”

Written on: 15/03/2013

We booked our second trip to Dubai in as many years with the Holiday place after a straight forward experience in 2012. This years booking was a nightmare,we booked on specific dates and paid a deposit, they then advised we couldn't go on those dates due to no flights being available so we had to move dates. As the dates were further into June the holiday should have become much cheaper. I got an alternative quote £400 cheaper elsewhere and they refused to return our deposit even though they… Read Full Review

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★★★★★

“great trip to cuba”

Written on: 19/02/2013 by dunglez (0 reviews written)

We had a great experience on our recent trip to Cuba booked with Damien from the holiday place. He gave us great advice on the phone and in Havana rep Murphy was very efficient… Read Full Review

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★★★★★

“great travel agents”

Written on: 10/02/2013 by mickmac15 (1 review written)

we went with the holiday place to cuba in january 2013 and was a bit worried because i had not heard of them and they was quite cheap compared to the other travel companies but i need not have worried they were absolutely fantastic down to the reps in resort ,the transfers and the staff in the office would highly recommend them to everyone, GIVE THEM A TRY AND SEE… Read Full Review

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★☆☆☆☆

“IF ANYTHING GOES WRONG ITS THE CUSTOMERS FAULT!!!!”

Written on: 27/01/2013 by Meenachhokar (1 review written)

POOR CUSTOMER SERVICE NIKITA!! RUDE AND DISMISSIVE- TRANSFERS SHOULD HAVE BEEN INCLUDED BOTH WAYS AND WE GOT LANDED WITH £100 ONE WAY TRANSFER DUE TO YOUR REPS MISTAKE... WHAT HAPPENED TO CUSTOMER IS ALWAYS RIGHT?! OBVIOUSLY WE WERE NOT BELIEVED AND NO COURTESY CONTRIBUTION WAS MADE BY THIS COMPANY AS IT WAS OBVIOUS THAT THEIR REP HAD MADE AN ERROR... I SUPPOSE IF YOU THINK THAT YOUR HOLIDAYS WILL ALWYS GO PLAIN SAILING THEN GO AHEAD BUT AS WE ALL KNOW THIS IS NOT ALWAYS THE CASE!! THEY HAVE… Read Full Review

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★★★★☆

“rep and excursions in veradero cuba”

Written on: 17/11/2012

we booked a cuba holiday with Holiday Place and stayed at Havana, Trinidad and Veradero. We could not fault the reps or the hotels in Havana or Trinidad , both gave excellent service When we arrived in Veradero the Iberostar Verodero was excellent just was disappointed with our rep and excursions. we felt she didnt premote her local town and told us not to go there. she also didnt advice my husband, when he booked the deepsea fishing trip, that he might not be able to go deepsea due to windy… Read Full Review

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★★★★★

“Great knowledge and vaery good service”

Written on: 09/10/2012 by JMORFi (1 review written)

I just booked a holiday to Sharm el Sheikh with The Holiday Place, I was a bit unsure at first because all recent troubles in Egypt but travel expert Alexandra gave me really good advice and put all my worries at rest by just letting me know the huge number of brits traveling to Sharm every month. She also found a really good deal for me and right now I can't not wait, just counting the days… Read Full Review

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★★★★☆

“Thanks The Holiday Place for recommending Cuba to us”

Written on: 09/10/2012 by CheoMAR (1 review written)

We just want to send a big Thanks to The Holiday Place and specially to Damien for recommending us Cuba instead of Martinique, we were blown away by how beautiful Cuba is. We had a great time and are already thinking on going back maybe next year… Read Full Review

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★★★★★

“HELPFUL FRIENDLY STAFF WITH GREAT PRICES!!”

Written on: 09/10/2012 by Hessy (1 review written)

Booked my holiday with them to Mexico Cancun with 2 kids over the summer holiday and my experience with them was brilliant right from the booking stage!! Very friendly helpful staff (Artu) never gave up explaining every single detail with best recommendations. The hotel turned up to be the ideal one for our family and we had the best holiday of our life:)))) Definitly booking my next holiday with them again knowing that they will recommend me the best place again with fantastic prices and… Read Full Review

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★★★★★

“Great service Friendly Knowledgeble staff”

Written on: 09/10/2012 by Georgeobrien (1 review written)

I have booked three holidays with the Holiday Place now, one to Cuba, one to India and My last one was to South AFrica and I will be using them again in the future I'm sure, I have found them to be both knowledgeable and friendly, you get the impression that they really care about what they are doing and are there to help ensure that you get the most out of your expierience, I have recommended them to friends in the past who have also found this to be the case, I don't normally take the time to… Read Full Review

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★★★★★

“Fantastic India trip”

Written on: 08/10/2012 by Nj12 (1 review written)

Our second holiday booked through holiday place. I would definately recommend holiday place to everyone.Great service very helpful staff. Nm… Read Full Review

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