The Holiday Place Reviews - www.holidayplace.co.uk

★★★★☆
3.7 / 5
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Latest Reviews

★☆☆☆☆

“Promoted Hotel in an email "urgent" deal not available!”

Written on: 22/09/2016 by Dunkster82 (1 review written)

Advertised a great deal in Antigua via an email, and then much later the same day said it was not available, and offered substandard alternatives or "better" places for more money. Quickly became apparent that the Hotel had not been available for several weeks as it is being refurbished. This did not stop HOLIDAY PLACE promoting it as a "hook" to get leads, and despite saying "thanks for pointing it out" continued to promote the accommodation for at least the next day as well. They have now… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THE HOLIDAY PLACE!!”

Written on: 26/07/2016 by Martin490 (1 review written)

HAVING SEARCHED LONG AND HARD, WE FINALLY FOUND THE PERFECT HOLIDAY IN CUBA. WE COMPLETED THE ONLINE BOOKING FORM AND PAID OUR MONEY TO THE HOLIDAY PLACE AND RECEIVED CONFIRMATION. WE STARTED THE BALL ROLLING WITH TRAVEL AND VISA ARRANGEMENTS. a REP RANG ME BACK SEVERAL HOURS LATER FIRSTLY TRYING TO EXPLAIN THAT THE TRANSFERS WHICH WERE SHOWN AS INCLUDED WERE NOT BECAUSE WE MISSED SOME HIDDEN BUTTON AND ANYWAY WOULD HAVE TO BE PAID FOR, DESPITE SHOWING AS INCLUDED IN THE PRICE. THE NEXT… Read Full Review

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★☆☆☆☆

“UNPROFESSIONAL TIME WASTERS”

Written on: 28/01/2016 by shirl313 (1 review written)

I tried to book a holiday on their website for a holiday, they accept the booking send you a confirmation, and then you hear nothing from them. After repeated telephone calls and emails they advised me they are not sure the hotel is available, they then leave you waiting again only to tell you the hotel is fully booked. I wasted nearly a week thinking the holiday was booked only to find it wasn't, I had then lost availability to the best deals with other companies as I was booking quite late. I… Read Full Review

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★★★★★

“Outstanding twin centre holiday”

Written on: 19/09/2015 by Wendywitney (1 review written)

Thank you holiday place for a wonderful twin centre holiday to avani spa resort Sri Lanka then asiana hotel Dubai . The hotels were wonderfully , no hitches in any of the flights or transfers. ... One of the best organised holidays .. From the booking , flights , hotels ... We have made some amazing memories. .... Highly recommend this company ... Fantastic ... Loved the location of hotel in Sri Lanka .. Hearing and seeing the Indian Ocean Amazing with fantastic trips to explore this… Read Full Review

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★★★★★

“Second time we have booked to go to Mexico”

Written on: 27/06/2015 by Emerson57 (1 review written)

Booking was very easy, requested block we wanted in the complex, plus a few extras. Tickets were posted on time, on arrival taxi was waiting, at hotel all request we're honoured . Taxi back to the hotel was on time and good. We will be booking again with you for 2026 . Thankyoy… Read Full Review

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★★★★★

“Excellent company. !! ”

Written on: 06/06/2015 by Shirley331 (1 review written)

Who are the holiday place ??!! Never heard of them until we were looking at travelling to Cuba for the first time. May 2015 Must say we were a little unsure, but there was no need. Well organised, please don't worry, they really know there stuff, we booked two weeks in veredero at the iberostar tanios, at their recommendation , had a hassle free wonderful holiday, the rep in Cuba is Cuban and is full of info about places to visit and Cuban people. We booked a trip with her an overnight stay… Read Full Review

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★★★★★

“Excellent service from start to finish. ”

Written on: 10/05/2015 by partyworld (1 review written)

Just been on holiday and booked with the holiday place and I must say everything was super organised. I was really impressed with the customer service given and I will definitely be recommending to friends and family. Very good value for money and we will be booking with them again thank you… Read Full Review

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★★★★★

“Welcoming Kerala”

Written on: 23/02/2015

We went to Kerala earlier this month and had a super holiday. Organisation was excellent with no hitches at all. We were away for 12 nights and had a great variety - colonial town visit, tea plantation, forest trek, overnight stay on the backwaters and finally a few days on the beach. We arranged some of this ourselves within the framework provided by The Holiday Place who accommodated us very well. We will use them again for Cuba next year!… Read Full Review

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★☆☆☆☆

“Poor excursions and service”

Written on: 19/02/2015 by 199Wagner (1 review written)

I've recently been on a holiday to Cuba with The Holiday Place. The hotels and flights were fine, but the excursions were problematic.... - Tour guides turning up late, or not at all! - Excursions with missing activities. e.g vinales - no cigar factory. Journey to the heart of Cuba - no horse riding or snorkelling as promised. When you raise complaints, they don't bother coming back to you. Once they've got the money, they aren't interested. All the literature says you must book excursions… Read Full Review

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★★★☆☆

“Worst airline ever”

Written on: 02/01/2015 by Missiesgj (1 review written)

We had an excellent time in Cuba, the booking was straight forward and easy with the holiday place and cars for transfers instead of coach went smoothly but the airline used was below standard and because of that I would never book a holiday with them again, Air Europa website makes it look like a decent airline but it's like flying Ryan air for 12 hours with worse service. If the hotels and Cuba hadn't been so great it would have been a very painful journey for nothing. Go to Cuba but don't go… Read Full Review

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★☆☆☆☆

“website full of incorrect information”

Written on: 28/12/2014

Tried to book for cuba online, looked like it had all gone through, but not a chance!! All of a sudden hotels that were available online were full! Offered substandard and when we changed our mind and decided to cancel we get told there may be charges, even though the hotel itself quite clearly advertise no charges with seven days if arrival, then further told five days to return our money, sorry but bacs transfer is instant. They lure you in and then become a nightmare, stay away, far away!… Read Full Review

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★★★★★

“Booked with them next yearWe”

Written on: 05/08/2014 by 492Wells (1 review written)

Went to Mexico in June 2014. Had problems with emails re our tickets. We were really worried as we had not booked with them before. After several phone calls they sent the tickets in the post .We were told from another member of staff their emails were not being received. On arrival there was a holiday place rep and we were directed to our transport to resort. Everything else was perfect . Because of the service received we have booked for 2015 to Mexico… Read Full Review

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★★★★★

“The Magic Lady”

Written on: 30/06/2014 by witch24 (1 review written)

We have now been to Cuba for 3 times in the same resort with the same rep, after everything she does for us we now call her the Magic Lady because whenever we have had problems she just waves her magic wand and problems resolved, nothing is too big or too small for her she is amazing.we have had a few bad experiences but just call the rep and there she appears with her wand I really wish I cold name her and enter her for rep of the year or our lifetime she really is brilliant and shout get some… Read Full Review

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★★★★☆

“Good service, price, no frills”

Written on: 23/06/2014 by mybodyisacage (1 review written)

Booked a holiday to Cuba. Dad passed away 2 days before we were due to fly. Holiday Place went above and beyond to help. They arranged to move the holiday to 2 months later, we only paid £500 for this. Had we gone down the insurance route and rebooked for a later date we would have paid this cost in booking at a more peak time, so we felt we got a very good deal. They were helpful, polite and understand. dealt with a delicate situation very well - All contact over the phone, all calls answered… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 24/05/2014 by Yasmine19 (1 review written)

The Holiday Place failed to send me my confirmation of hotel vouchers and flight bookings the 10-15 days in advance as promised so I could print and check this out in advance. This was not done till 8 days before travelling, totally unacceptable. Again several phone calls were made to secure this paperwork. The amount of time spent on chasing for holiday paperwork it was totally unacceptable and inefficient… Read Full Review

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★☆☆☆☆

“No response to Emails”

Written on: 18/04/2014 by Jakat15 (1 review written)

I was recommended this company but unfortunately I cannot say the same. There appears to be some great deals but the customer service that I have received thus far has deterred me from dealing with The holiday Place any further. My experience is of no response to email requests for either further info or requesting quotes x 4!… Read Full Review

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★★★★★

“Excellent Service From Start to Finish”

Written on: 16/03/2014 by Wydcombe (3 reviews written)

We have just returned from a trip to the Golden Triangle and Ranthambore Nature Reserve in Northern India. We are seasoned travellers and have used many travel companies in the past. I booked our latest trip through The Holiday Place (who use SITA in India) and can honestly not fault anything or anybody. From the girl in the UK who first dealt with my initial telephone enquiry to the Indian driver and guides we had during our trip we have had excellent service. The whole holiday ran like… Read Full Review

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★★★★★

“1st Time and Very Good Service”

Written on: 12/03/2014 by Brianjr (1 review written)

We used the Holiday Place for 11 nights in Cost Rica in March 2014. Although we were concerned, from the time of the initial booking and all through the holiday everything went well and no glitches. Excellent value and I recommend the Holiday Place as a professional low price option Good communication and all the documentation arrived in plenty of time (as agreed)… Read Full Review

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★★★★★

“Wonderful holiday at a great price friendly staff”

Written on: 25/02/2014

I've just returned from a holiday in Costa Rica booked through the Holiday place, this is the second holiday that I've booked through them and they have come up trumps again. The tour was called Discover Costa rica and we certainley did we were a little unlucky wirh the weather but this didn't spoil a wonderful holiday.Already thinking about my next holiday and may be booking a trip to Panama or Cuba with them hopefully which ever one we choose will be as good as the last 2!… Read Full Review

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★★★★★

“Time of Our Lives Thank you!”

Written on: 21/02/2014

We have just come back from a holiday to Cuba, booked with the Holiday Place, we stayed at the Iberostar Parque central and Royalton Cayo Santa Maria and it was the Best holiday we have ever had! We were a little apprehensive at first as we'd not heard of The Holiday place before but The Sales staff were extremely Helpful and Knowledgeable, in fact we'd actually asked about different hotels that were more expensive but the sales Person recommended that we look at these and we are so glad that… Read Full Review

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