The Holiday Place Reviews - www.holidayplace.co.uk

★★★★☆
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Latest Reviews

★★★★★

“The Magic Lady”

Written on: 30/06/2014 by witch24 (1 review written)

We have now been to Cuba for 3 times in the same resort with the same rep, after everything she does for us we now call her the Magic Lady because whenever we have had problems she just waves her magic wand and problems resolved, nothing is too big or too small for her she is amazing.we have had a few bad experiences but just call the rep and there she appears with her wand I really wish I cold name her and enter her for rep of the year or our lifetime she really is brilliant and shout get some… Read Full Review

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★★★★☆

“Good service, price, no frills”

Written on: 23/06/2014 by mybodyisacage (1 review written)

Booked a holiday to Cuba. Dad passed away 2 days before we were due to fly. Holiday Place went above and beyond to help. They arranged to move the holiday to 2 months later, we only paid £500 for this. Had we gone down the insurance route and rebooked for a later date we would have paid this cost in booking at a more peak time, so we felt we got a very good deal. They were helpful, polite and understand. dealt with a delicate situation very well - All contact over the phone, all calls answered… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 24/05/2014 by Yasmine19 (1 review written)

The Holiday Place failed to send me my confirmation of hotel vouchers and flight bookings the 10-15 days in advance as promised so I could print and check this out in advance. This was not done till 8 days before travelling, totally unacceptable. Again several phone calls were made to secure this paperwork. The amount of time spent on chasing for holiday paperwork it was totally unacceptable and inefficient… Read Full Review

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★☆☆☆☆

“No response to Emails”

Written on: 18/04/2014 by Jakat15 (1 review written)

I was recommended this company but unfortunately I cannot say the same. There appears to be some great deals but the customer service that I have received thus far has deterred me from dealing with The holiday Place any further. My experience is of no response to email requests for either further info or requesting quotes x 4!… Read Full Review

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★★★★★

“Excellent Service From Start to Finish”

Written on: 16/03/2014 by Wydcombe (3 reviews written)

We have just returned from a trip to the Golden Triangle and Ranthambore Nature Reserve in Northern India. We are seasoned travellers and have used many travel companies in the past. I booked our latest trip through The Holiday Place (who use SITA in India) and can honestly not fault anything or anybody. From the girl in the UK who first dealt with my initial telephone enquiry to the Indian driver and guides we had during our trip we have had excellent service. The whole holiday ran like… Read Full Review

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★★★★★

“1st Time and Very Good Service”

Written on: 12/03/2014 by Brianjr (1 review written)

We used the Holiday Place for 11 nights in Cost Rica in March 2014. Although we were concerned, from the time of the initial booking and all through the holiday everything went well and no glitches. Excellent value and I recommend the Holiday Place as a professional low price option Good communication and all the documentation arrived in plenty of time (as agreed)… Read Full Review

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★★★★★

“Wonderful holiday at a great price friendly staff”

Written on: 25/02/2014

I've just returned from a holiday in Costa Rica booked through the Holiday place, this is the second holiday that I've booked through them and they have come up trumps again. The tour was called Discover Costa rica and we certainley did we were a little unlucky wirh the weather but this didn't spoil a wonderful holiday.Already thinking about my next holiday and may be booking a trip to Panama or Cuba with them hopefully which ever one we choose will be as good as the last 2!… Read Full Review

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★★★★★

“Time of Our Lives Thank you!”

Written on: 21/02/2014

We have just come back from a holiday to Cuba, booked with the Holiday Place, we stayed at the Iberostar Parque central and Royalton Cayo Santa Maria and it was the Best holiday we have ever had! We were a little apprehensive at first as we'd not heard of The Holiday place before but The Sales staff were extremely Helpful and Knowledgeable, in fact we'd actually asked about different hotels that were more expensive but the sales Person recommended that we look at these and we are so glad that… Read Full Review

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★★★★★

“The Holiday Place - Fantastic deals & great service!”

Written on: 20/02/2014

I booked to go to Cuba with The Holiday Place last year and had one of the best holiday experiences of my life! I stayed in Havana and then moved onto Varadero and I would highly recommend anyone out there to do a similar 2-hotel combination because this trip had it all! Initially I was looking to book with another travel company because my friend had travelled with them before and thought they were the best around; that all changed when I spoke with people who had actually been to Cuba, and all… Read Full Review

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★☆☆☆☆

“Do not USE THE HOLIDAY PLACE.”

Written on: 17/02/2014

The Holiday Place charged me twice for booking holiday. £2800 per holiday x 2 = £5600. Waiting for the refund. I will be honest in my feedback towards The Holiday Place. I have had very unpleasant experience of booking holiday with The Holiday Place this time. When I booked this holiday, the payment was taken straight away but no confirmation was received. After several calls it was apparent that the room I booked was not available and The Holiday Place said they are trying to sort this out… Read Full Review

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★☆☆☆☆

“Hotel not fully functional ie Outrigger Mauritius”

Written on: 12/02/2014

We have paid £4000 for a holiday to Mauritius and Dubai. Two weeks before due to fly out, were left an answer phone message from Holiday Place to say could we ring them as they had some information about the hotel. Upon booking initially in January , I was offered this hotel on inquiring about another deal. I had concerns about this particular hotel as it was advertised to open early January and had not opened but was assured that it was opening15 th February and there was no concerns .I… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 07/02/2014 by LIVERPOOL64 (1 review written)

DO NOT BOOK YOUR HOLIDAY WITH THESE PEOPLE , WE WERE BLATURNTLY LIED TO ,THEY UNDER CUT AND PROMISE LOTS OF THINGS TO SECURE BOOKINGS ONLY TO WITHDRAW CERTAIN PROMISES , IN OUR CASE 12 HOURS BEFORE WE LEAVE AFTER HAVING BEEN BOOKED FOR 6 MONTHS , JUST TO SAY IT WAS A MISTAKE AND THERS NOTHING THEY COULD DO . NOT AT ALL FAZED BY COURT ACTION BECAUSE ACCORDING TO THE MANAGER ITS SOMETHING THEY DEAL WITH ALL THE TIME (A BIT WORRYING) VERY DODGY avoid or be prepaired to be bit !!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“poor customer service and watch out!”

Written on: 30/01/2014

Watch out with these people. They will call you after your booking demanding extra money, even after I called first to make sure visas etc were included in package… Read Full Review

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★☆☆☆☆

“No Room booked on arrival.”

Written on: 25/01/2014 by Matton (1 review written)

Paid £2,300 honeymoon trip to mexico and on arrival.....nothing was booked and we had a horrible start which continued for 3-4days till the hotel sorted it out. When I complained on returning they accepted the mistake they had done and offered £100 of each for our next booking with them with numerous clauses and small print conditions. Needless to say I will never recommend holiday place to anyone … Read Full Review

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★★★★★

“Thank you holiday place!!!!”

Written on: 22/01/2014

This is the Second holiday we booked through the holiday place and you delivered yet again. Just returned from 2 perfect weeks in Secrets the Vine cancun. The complete package exceeded our expectations. Many Thanks to everyone at the holiday place and we are looking forward to booking our next trip with you… Read Full Review

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★★★★★

“Amazing South African Experience”

Written on: 08/01/2014 by journeyman73 (2 reviews written)

Just returned from an amazing two weeks in South Afica with The Holiday Place. Everything was flawless from my initial enquiry several months ago. The guy we dealt with was so patient with our many indecisions and changes but we got there in the end. He even made a sugesstions of where to stay on safari which cost us a little bit more but turned out to be the icing on the cake. The reps were great although we only saw them at the beginning as we were doing a self drive tour it was nice to know… Read Full Review

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★☆☆☆☆

“"In MY Opinion" Do Not Use The Holiday Place”

Written on: 22/12/2013

Booked a holiday to Cancun Mexico (2 Couples).One name was wrong on the tickets (admittedly our mistake) Rang the Holiday Pace to change the name. No problem they assured us and duly rang us back 2 hrs later to assure us the name could be changed at a cost of £380 !!!!!! I kid you not. I was in tears and they replied it could have been worse and we could have been charged for a full ticket!! I paid the said amount and then whilst checking in with Virgin they told us it would have cost £30 to… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY!!!!!!!!!!”

Written on: 15/10/2013 by Gale37 (1 review written)

I booked a dream holiday for my mum,aunt and myself 8weeks ago,to make up for an awful sad year my mum had just experienced. I had saved for 18months for an extra special holiday. I choose the holiday place to book a luxury hoilday to Mexico at the cost of 1923.00 per person for eleven days. As this was a surprise I had not told my mum. I rang this company and they advised me the holiday I wanted was (a SALE) and it would end in the next hour so I stupidly booked this!!. However the deposit was… Read Full Review

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★★☆☆☆

“Not sure they've heard of 'Customer Service'!!”

Written on: 23/09/2013

Shocking experience. From booking a £4.5k holiday (which they mis-sold us) to dealing with our THIRTY FOUR complaints, its been a nightmare. Avoid at all costs!!!… Read Full Review

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★☆☆☆☆

“Poor Customer Service & Lack of integrity”

Written on: 23/09/2013 by thatlovelylittlecakery (2 reviews written)

My husband and I spent weeks looking for a once-in-a-lifetime holiday to South Africa. We came across some fantastic deals, but none was matched by the deal we were offered from Holiday Place. Our entire 14 night stay, including hotels and game reserve, was quoted at £3,300. We were exctatic, as you can imagine, and decided to book with the Holiday Place that day. My husband went ahead and provided his credit card details over the phone, and was told that everything had now been booked. Except… Read Full Review

Thatlovelylittlecakery's Response to thatlovelylittlecakery's Review

Written on: 20/10/2013

Quick update: we went on our holiday (which wound up costing us 4.5k -£1,200 more than we had initially been told it would by the Holiday place), spent 24 hours travelling and reached Cape Town to find that a reservation had not been made for us at our first hotel. Thankfully, the hotel had some room and the lady at reception made our booking for us there and then - but had it been peak season I don't know what we would have done. The Holiday Place - utter rubbish.

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