So rude! And requested photocopies of credit cards

“So rude! And requested photocopies of credit cards”

Written on: 16/06/2012

I have booked with the flight wizards, 1st of all i was booked on a cathay pacific flight, then i had a call the next day saying cathay had cancelled my booking (cathay said they hadnt, it was the travel agent), the flight wizards were insisting i had to travel a different date as there were no flights, i refused and insisted on a refund, then all of a sudden they found flights with Qatar. Then the next day they tell me they want a photocopy of my boyfriend's credit card front and back and a signed form before they will release the tickets even though payment has gone through - have spoken to Trading Standards, his bank, Citizen's Advice who all advised do not send this form and photocopy. The Flight Wizards are now saying unless he sends it then my flight will be cancelled and i will receive no money (the flight was £820). I'm in an awful situation, and the agents on the phone are extremely rude! I would not book with them, and certainly would never recommend them!!!